CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Symplur
We enhance social profiles by integrating pertinent practice demographics, claims information, and additional data. This process uncovers valuable insights regarding a healthcare professional's clinical background and practice at the moment they enter a discussion. Utilizing our SymplurRank® algorithm, we evaluate topics, individuals, and content based on who is engaging and who is listening, creating an unparalleled signal-to-noise ratio that allows you to concentrate on the key voices you should track. Our Healthcare Social Graph® features an expanding taxonomy of 35,000 terms that we monitor in social dialogues on a daily basis. Associated with more than 1 million social profiles across 20 healthcare stakeholder categories, Symplur enables users to filter discussions by topic to highlight pertinent conversations and delve into specific therapeutic areas or diseases. Furthermore, our bots systematically gather content, prioritizing the articles, videos, and podcasts that receive the most engagement from healthcare professionals and other stakeholders alike, ensuring that you stay informed about the most impactful discussions in the field. By leveraging these insights, users can make well-informed decisions based on real-time data and trends.
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IRIS Clarity
The voice isolation technology of IRIS Clarity effectively eliminates background noise during your online calls. This AI-driven desktop application enhances audio quality by filtering out distracting sounds for all participants, ensuring a clear conversation regardless of their locations. Approach your online discussions with assurance, as everyone will be able to concentrate on your message rather than the chaos in the background. You can rely on this tool to help you perform at your best without the added stress of noise interference. Maintain a professional sound even amid beeping, ringing, or drilling noises. Experience a demonstration showcasing how IRIS Clarity adapts to various environments. To begin, create an account and download the app, then choose IRIS as your audio input and output in your preferred conferencing applications. This way, you can relish in conversations free from distractions. By starting the setup process, you can enhance your communication experience in just two minutes. Additionally, consider exploring tailored solutions for your call center or enterprise to further optimize your audio quality.
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