CHARMS Reviews

Summary: CHARMS is excellent, the team is outstanding, and we have had brilliant experiences with them thus far. We have also saved money and time through the efficiency of the system. Although, you will definitely hear moans and groans from your staff with the introduction of a new system, once they fully understand it and utilise it for what it is. They will be telling you months later how great the system is (my colleagues did)!

Positive: Extremely User Friendly
Helpful and Responsive – Relationship Team is great
Adaptable to our service
CHARMS provided regular updates on the ongoing events.
Structured Training provided to all (staff members)
CHARMS also offer us training anytime we require
CHARMS listens to us and our suggestions for improvement on the system
Helps staff improve their efficiency in a positive way (less admin required).

Negative: This is not through the fault of CHARMS as they gave regular and comprehensive training. However, for an organisation of our size (50+ employees), many doing lone working, it took a while for some of the staff to understand how to use the system effectively. Implementation for a new organisation can take some time. (Do not think you can change over your whole organisation within a space of a month; it is a process). Think carefully about when you expect inspection and when you switch over. We made our changeover around a year and a half ago

Summary: I really enjoyed working with the team at Charms to create what we need and bring our homes online system to life.
Caroline and Mathew are a dream team and always on hand to help which is amazing.

Positive: I love the simplicity of the system and all it has to offer.
The staff are always on hand and no matter what the problem is its resolved quickly and effectively.
I have been using Charms for over a year and had 1 issue.
Everything in one place
Layout is lovely

Negative: The only downfall which is completely understandable is two people can not modify the same area, for example two children accounts but can only edit one at a time. Which again is understandable removes the room for error.

Summary: I personally have used CHARMS for nearly 20 years, it has continually evolved during that time but has never lost it's primary focus. To make the recording and retrieval of information as easy as possible. Multiple members of staff can access records and easily follow the recording process within CHARMS reports can show at a glance if any vital information is not on a case recording making auditing a breeze. Without CHARMS we simply couldn't function being able to access CHARMS from anywhere you have an internet connection or on your phone means you always have access to the latest information for all of your cases.

Positive: CHARMS manages everything from first point of contact, all the way through everyday case management. CHARMS is a secure cloud based system where we can hold all of our case management data as well as staff information, commissioners information, Social Workers and other professionals. CHARMS flows really well through all of the procedures required to accurately record and report on the day to day management of case files. Information is very easy to retrieve, each recording has it's own heading so phone calls, or emails are easily found using a number of easy to use search criteria. You can even search in Notes. Information within CHARMS can be easily and securely shared with partner agencies via a secure Portal, no emails or letters that could be intercepted or lost or even sent to the wrong person!

Negative: Had to write something so I'll pick on the orange colour but that can easily be changed to your own corporate colours.

Summary: I can honestly say first class - I have never been in the situation to say anything to the contrary

Positive: From vision to implementation the programme has moved from the ground up over the years by an individual who knew exactly what was needed having worked out in the field.
Who better could develop this superb programme other than someone who also possessed interest, motivation and determination to ensure fruition was reached irrespective of timeframe and hours of research and sheer hard work with a team of the same elk - This is the reason the programme is of such use to Fostering Agencies it ticks all the boxes and if it does'nt at this moment it will, as they all listen to the customer / end user and go out of their way to ensure resolution and and in all instances provide a first class customer service. Jim Moore's continued interest, enthusiasm and personable nature emulates around his entire staff team who, with his encouragement and with their value and worth cearly demonstrated display the same qualities and commitment to progression and growth. I feel I could ring the company at any time and still speak to the CEO with ease - more to the point he would take the call.

Negative: I would like it if you could use the back space arrow to go back and if we could remove old users so that they did not appear in the user list - but am confident that this will follow.
The rest of the programme is so integrated, useful and informative - everything at the touch of a button and effectively in one place.

Summary: Robust, secure system which generates required data with ease. The system is accessible and the support team go above and beyond.

Positive: As an Independent Fostering Agency we utilise this system on a daily basis. The system is easy to navigate and generates meaningful reports. The system is accessible and our account manager Richard is both efficient and effective and is always on hand to deliver support or training.

Negative: Limited Cons: this system is very effective although requesting bespoke system changes can take a little while but this is acceptable given the request is individualised to our IFA.

Summary: Our experience has been positive, we have valued the high levels of support and would highly recommend CHARMS to other Fostering Agency's.

Positive: As an Independent Fostering Agency, we have appreciated the support we have received from our CHARMS account manager and the CHARMS team from the offset. We have created a system, documentation and tools which meet the needs of our agency and foster carers. The high level of support has been valuable to us, we recommend CHARMS to other Independent Fostering Agency's.

Negative: As an agency there is not anything we are unhappy with.

Summary: Very good package and service.

Positive: Bespoke packages. Our own business manager.

Negative: Delays. Telephone contact from people who can't help.

Summary: I have not used it to its full potential yet. But from I can see is a good tool for recording information.

Positive: Easy to use
Adaptable
Progress items can be adapted to the need of the business
Support on hand when needed.

Negative: Sometimes can be slow
Cannot have too many people on at once.

Summary: The customer support team is excellent, always ready to assist with any queries and provide timely solutions. I highly recommend Social Care Network to any organization seeking a reliable and sophisticated solution for managing social care services

Positive: We have been utilizing CHARMS for a number of years, and it has profoundly improved the way we deliver and manage social care services. The platform's user-friendly interface and comprehensive features enable seamless case management, efficient scheduling, and effective communication among care providers and clients.

Negative: As an agency we are happy with the product and the service provided.