CGM LABDAQ Reviews

Summary: Overall, I like LabDaq. Most projects are not outside the scope and the engineers are always super helpful is training and understanding a project before assisting.

Positive: Once you understand the flow and how things work, it is easy to create tests, panels, locations, etc for whatever the need is. Reports are easy to pull and data is easily accessible after patients have been processed.

Negative: Some things are not user friendly, or a simple thing is only in the new version.

Summary: LabDAQ has done pretty much everything it has advertised. Although not a perfect system, it works well. If there were a perfect Laboratory Information System, there would only be one Company.

Positive: LabDAQ is a budget conscious Laboratory Information System that fulfills all the major requirements for a Clinical Laboratory. The Tech Support and Implementation groups have been very helpful in both their efforts to assist and to help teach the intricacies of the system.

Negative: LabDAQ is a little too locked-down for entities that have strong IT support. Even a Read-Only mode for the configurations would be helpful. LabDAQ-Reference Lab connections could be a bit more robust to more readily simultaneously accommodate multiple reference labs and downstream EMRs.

Summary: Overall the experience has been very good with very little downside. I use this product daily and once you learn the ins and outs use is very easy.

Positive: Tech support is very friendly and helpful. All employees are very knowledgeable and if they don't have an immediate answer they will find it and get back very quickly.

Negative: Length it takes to do any interfaces is a little long.

Summary: Overall, I'm quite pleased with LabDAQ having used it at two different facilities over the past ten years. I'm still learning new things daily but do feel good about the knowledge I do have

Positive: LabDAQ gives our lab the flexibility to document and report our toxicology results across a broad range of analytics, methodologies and platforms while giving us the ability to service a wide variety of clients and meet all their reporting needs. The access to analytics data allows us to collate and interpret so many different facets of drug testing - whether it be what drugs are most often seen, what insurance companies are clients have, compliance with medications, turnaround time, etc.

Negative: I wish there was a better manual for learning the software and walking you through the steps of setting up test, panels, organizations and all the different options. I call tech support and sometimes they help but the process is mostly just trial and error.

Summary: Good product, user friendly.
Updates always cause problems.
Not happy was not set up correctly in the beginning.

Positive: User friendly.
Interface deployment is quick.
Account manager is good.
24/7 support is active and calls back.

Negative: Response time.
Tickets.
Support.
Interface support after going live.

Summary: Overall we're pretty happy but it depends a lot on which engineer we work with. Some are better than others but they work pretty well together to figure it out eventually.

Positive: I love how user friendly it is. New employees pick it up quickly. Tech support is pretty responsive most of the time.

Negative: I don't like that they Nickle and dime us to death even though we pay a significant amount in monthly fees. Also, frustrated with the turn over of engineers lately. I have 2 interface requests that are a year out and still not finished. The assigned engineers for both these interfaces have been switched at least 3 times so it's been like starting over every time a new project engineer is assigned.

Summary: We have added a new version since we started and it went pretty well. Not a lot of updates that we could see. Our sales rep has been quick with quotes for our Financial department. The Technical Engineers are knowledgeable but can be a little impatient. The Technical staff overall have been helpful.

Positive: We have had Labdaq for over 10 years and it has been the first and only LIS we have worked with during this time. We have been pleased overall with the service and the down time has been very low. The technical staff are pleasant for the most part and if they are not able to help, they find the answers. The answers to our questions come within a reasonable time frame 1-2 days although we have had to call or email more than once. Interface with our EMR went pretty smooth. Also, the interface with our reference lab has had few problems.

Negative: The service when we started 10 years ago was horrible. It has improved tremendously in the past 5 years. When our call is placed the technical staff will and do try to answer our questions right away. If not, a ticket is placed and we hear sooner than later. We do have to call or send emails at times for a follow up.

Summary: I am happy with LABDAQ, just wished it had all the possible features that a lab needs and not to request for customization all the time.

Positive: LABDAQ is unique in its features compared to other LIS software i have worked on. It's very user friendly.

Negative: Every time we need a specific report or even simple changes, it has to go to development and cost is high.