Beyond Reviews

Summary: Would love to be a customer, but the lack of guidance is reprehensible. What make take you 5 days, would take them 5 minutes. But no can do.

Positive: I like the concept, automatic pricing. No need to manually input prices like with Airdna. I think if it was set up properly in the beginning, it would fly. But they do not seem to want to be bothered with customer service.

Negative: Customer service. Bad, bad business model. No one to support you. They only accept emails with questions. The answers sound like they are from a robot, pat, unclear, takes forever to get back to you. Do they have one person working there?

Summary: Bad customer service, would not recommend based on this issue alone. they just don't seem to care about fixing any issues you may have. They will eventually be bought out by another company that hopefully can offer better service. A lot of these companies seem to be fly by night just to get as many customers as they can and sell the company.

Positive: Have a decent amount of features but it does not outweigh other issues. Decent interface and meets minimal requirements for what you may need.

Negative: You can never get a hold of customer service, only emails and IF they respond it usually never solves the issue. Airbnb integration through relay is something that needs serious help. They only update once a day , the system does not run in real time like they tell you so there is a risk of double bookings. If a booking comes in same day it will not even log it into your calendar until the next day, if you are lucky. We still have unresolved issues that we have just given up on. They have actually cost us money because their research for pricing is way off for our area so make sure you know your area and you adjust your base prices constantly or you will miss reservations.

Summary: It’s worth it to have a dynamic pricing tool. Beyond has it all! We used to price using basic pricing on Airbnb this is more advanced!

Positive: The customizations and new features are great! Gaining the best prices in my market automatically! Now they have a Market Insights dashboard.

Negative: No negative feedback, the support is great and there are always new features!