Bambi Reviews

Summary: Overall, Bambi and the team are excellent and I trust them to always do the right thing and help me when needed (even on tasks that may seem "silly" or "simple enough") they never bat an eye.

Positive: Bambi makes running the NEMT business as simple and effective as possible. Not only is the program very user friendly but the customer service team is incredible. They are very responsive and will help you with anything you could possibly need. They are also always tweaking the platform and adding even more features to make Bambi a real standout platform!

Negative: Some features were lacking in the beginning (i.e. texting, trip confirmations, etc.) but they have been in the pipeline since I began using the software and have now become key features for the platform.

Summary: At SMART Ride LLC, we’ve grown from a small regional operation to one of southern New Hampshire’s most recognized names in Non-Emergency Medical Transportation (NEMT). That growth has required a dispatch and scheduling system that could keep up with the real-world pace of care coordination — and Bambi has done exactly that.

From day one, the implementation team was responsive, knowledgeable, and adaptive to the unique challenges of operating in rural and semi-urban healthcare markets. We serve 11 major facilities and hundreds of daily transports, and Bambi’s system has allowed us to streamline communication, track vehicle utilization, and manage multi-level transport types (ambulatory, wheelchair, and stretcher) with clarity and confidence.

Positive: 1. Intuitive Interface: Dispatchers and drivers can quickly learn the system; minimal training required.
2. Real-Time Visibility: Instant trip status updates for active transports, allowing better coordination between admin and field teams.
3. Strong Facility Integration: Partner facilities appreciate transparent scheduling and accurate ETA notifications.
4. Reliable Performance: Consistent uptime and responsiveness during peak hours.
5. Data & Analytics Tools: Built-in reports support operational tracking (on-time performance, utilization rates, trip volume, etc.).
6. Support Team Responsiveness: Fast, professional customer service that takes user feedback seriously and acts on it.
7. Scalability: Works smoothly whether managing a few trips or hundreds daily — ideal for growth-stage NEMT companies.
8. Compliance-Friendly: Data tracking and audit trails simplify quality reviews and documentation for brokers and partners.
9. Driver Mobile App Reliability: Real-time communication, GPS updates, and navigation tools improve driver efficiency.
10. Cloud-Based Accessibility: Enables remote management from any location — critical for multi-site or after-hours supervision.

Negative: 1. Limited customization for certain reports and dashboards — more flexibility would help advanced analytics users.
2. Mobile app sync delays can occasionally occur in low-signal areas, impacting live ETA accuracy.

Summary: We have implemented and/or tested at least a half dozen other platforms and BAMBI is by far the BEST! It was as if they heard our many complaints about the other systems and designed BAMBI to fit our needs. Onboarding & training took only a couple of days; other platforms required weeks with endless follow-up. The on-going support is unparalleled. I typically reach someone on the first call, and if they are initially unavailable, someone always responds within the same business day. Other platforms only allowed contact via their help portal which sometimes would take weeks. They are also very open and responsive to our suggestions for added features.

Positive: System is user-friendly. Customer service is readily available, courteous and knowledgeable. Pricing is competitive.

Negative: There are some features that we would like that are still in development.

Summary: Fantastic. The general or overall experience has been amazing. I believe this is the best software to use if you are planning to invest in one.

Positive: Easy friendly to use software for the administrator and the drivers app. the price is reasonable, and the customer support is exceptional

Negative: There is not much cons. There is always room for improvement and perfection, and I see that pretty soon

Summary: My experience using this software has been very positive. It has made managing our team smoother and more efficient, and I feel confident relying on it every day.

Positive: I am very impressed with Bambi. It is extremely easy to use and intuitive, making navigation simple for anyone. The customer service team is prompt, friendly, and personable, making every interaction a pleasure. They are always quick to answer any questions I have.

Negative: There are no cons that I have encountered!!!!!!!!!

Summary: Scheduling, organization and billing needs. Also seems like a product that can scale with my needs. Additionally I feel confident that I can train a 6 year old how to use it. Very easy to use.

Positive: As a small business owner having a solution that does so many things like scheduling and producing invoices it a big time saver and saves me a lot of headaches. The team is also so responsive when I have questions.

Negative: Nothing, it’s great. I do not have a bad thing to say honestly.

Summary: Great. The customer support is spot on which really made the difference. I would recommend Bambi to anyone with a transport business.

Positive: The ability to schedule rides and also invoice for billing seamlessly. The ability to reschedule refresher sessions or reach out with questions is also the best option to have in a company.

Negative: The learning curve. But once I got it down it was well worth it!

Summary: Nirav and his team seem to really care and work hard to build the best product for their customers so we believe in them and their future.

Positive: Staff is extremely responsive and communicates very well. They are constantly improving and updating to meet customer needs. We believe they will be on the forefront of AI technology to make our lives easier and better.

Negative: We researched all the main NEMT platforms and didn't find any that were perfect. But whatever issues we have found with Bambi they have been quick to fix them

Summary: Customer service is excellent, most emails answered sometimes within minutes. Great company to work with and they are constantly improving and adding new features.

Positive: As a new owner of an NEMT business Bambi was easy to navigate and the scheduling part of the software is very easy and the interface is very clean. The Bambi AI, called "run Bambi run" is a great feature when you have multiple vehicles and drivers. The price per month is a flat rate, not some intro rate and then you need to buy all sorts of add ons

Negative: I would like it to have better reporting features and accounting features. This is in the queue but has not been added yet

Summary: Our dispatchers and drivers have seen a significant improvement in their day-to-day operations. Communication is seamless, arrival times are accurately tracked, and the route analysis capabilities ensure that every trip is as efficient as possible. Bambi has made our lives easier and our business more profitable. Highly recommend it to any NEMT company looking to streamline their operations!

Positive: We've been using Bambi for our NEMT dispatch, and it's been a game-changer. The platform is incredibly easy to use—just a few clicks and our trips are optimized, saving us so much time. What really stands out is their customer support. Anytime we've had a question or needed help, they've been quick to respond and super helpful. Bambi has made our operations smoother and more efficient. Highly recommend!

Negative: User interface can be improved in the dispatch view to provide more details for live dispatching. Maybe suggestions of how to cover late trips.

Summary: Satisfaction is an understatement. Our drivers love the app and RUN BAMBI RUN makes things 100 percent faster.

Positive: Couldn’t have asked for a better software. Bambi has provided us a software that is user friendly.

Negative: No complaints at all. Bambi really set the bar high.

Summary: We are pleased with Bambi software and are looking forward to continued growth and success. Run Bambi, Run!

Positive: This app does everything, except my laundry!! It's an amazing tool and everyone here loves it including our drivers, dispatch team and office crew.

Negative: Honestly, there aren't any cons it has been our absolute pleasure. Wish we had it sooner!

Summary: Every NEMT business should be using Bambi. It's a no brainer!! It's the easiest to use, it has all the features I need, and it's not confusing at all!! I started using it and figured it all out in less than an hour!

Positive: This NEMT dispatch software has blessed my life. I'm so glad I found it. It's the easiest to use, and the customer support is PHENOMENAL!!

Negative: NOTHING!!! The Bambi team is the best. I can get them on the phone anytime whenever I need anything.

Summary: Bambi is a comprehensive software solution designed to streamline operations and enhance efficiency in the transportation industry, with a particular focus on non-emergency medical transportation (NEMT). It offers an all-in-one platform for dispatching, scheduling, and payment processing, eliminating the need for multiple tools or plugins.

Positive: Bambi software offers a comprehensive solution for dispatching in the transportation industry, particularly in non-emergency medical transportation (NEMT). One of the standout features is its all-in-one functionality, which streamlines operations by eliminating the need for additional plugins. The built-in credit card checkout simplifies payment processing, enhancing the overall user experience. Additionally, Bambi's ability to cater to different types of clients, including those working with brokers and private organizations, is commendable. The incorporation of AI for automatic trip scheduling adds another layer of efficiency, reducing manual workload significantly. Overall, Bambi stands out for its user-friendly interface, extensive functionality, and adaptability to various business models within the transportation sector.

Negative: While Bambi software excels in many aspects, there are a few areas for improvement. The pricing structure, although reasonable for the features offered, might be a concern for some small businesses or startups operating on tight budgets.

Summary: The software is user-friendly and ensures timely scheduling, dispatching and driver management.

Bambi customer service is unmatched!

Positive: Rather than spending money up front, Bambi offers a free trial option to make sure you like the software and interface before you purchase it.

Negative: There have been no major issues with Bambi.
It would be nice to communicate to the facilities via the portal.