Bakkt Description
Bakkt serves as a comprehensive digital asset platform, allowing both individuals and enterprises to engage in the buying, selling, and management of various digital assets, including cryptocurrencies and loyalty rewards. Established in 2018 by the Intercontinental Exchange (ICE), Bakkt initially concentrated on providing secure storage and trading solutions for institutional cryptocurrency investors. As it evolved, the platform broadened its focus to enhance accessibility to digital assets for everyone, effectively connecting the realms of digital currencies with conventional financial systems. One key feature of Bakkt is its mobile application, which empowers users to oversee their digital assets, transform points and rewards into cash, and use cryptocurrencies for daily transactions. Additionally, Bakkt supports businesses by offering tools to incorporate digital asset functionalities into their offerings, fostering deeper customer engagement and loyalty initiatives. The platform’s mission is to streamline the digital asset landscape and promote widespread adoption through its secure and compliant solutions, thereby making digital finance more approachable for all. By continually adapting to the needs of the market, Bakkt positions itself as a leader in the evolving digital economy.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Horrible very nearly non existence customer service! Date: Jan 29 2023
Summary: If you make a deposit it will often take about 8 business days before you can have access to it. Now I can't not see my account can't log in says wrong password or login. If you like access to your money stay clear from this Bakkt.
I have filed a complaint with the BBB, but so have others.Positive: No human customer service phone. I never get access to my deposits within 5 business days.
All of the other companies I use give access to my cash/deposits in seconds.Negative: Response with a bot, never have I ever heard from or talked to a person live. NO CUSTOMER SERVICE OVER THE PHONE "EVER"!!!!!!!!!
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