BMC Helix Operations Management Integrations

Automated management of cloud security posture is now a reality. Tailored for the cloud environment, BMC Helix Cloud Security alleviates the difficulties associated with safeguarding and ensuring compliance for cloud assets and containers. It offers security scoring and remediation solutions for public cloud IaaS and PaaS platforms from leading providers such as AWS, Azure, and GCP. With automated remediation processes that require no coding skills, it simplifies security management. This solution also encompasses container configuration security for platforms like Docker, Kubernetes, OpenShift, and GKE. Additionally, it enhances automated ticketing through ITSM integration, making incident response seamless. Users can access ready-to-implement policies such as CIS, PCI DSS, and GDPR, while also having the flexibility to create custom policies as needed. Furthermore, it provides automated security management for cloud servers, including AWS EC2 and Microsoft Azure virtual machines. As your cloud infrastructure continues to change, you need a solution that boosts agility without sacrificing security or compliance, and BMC Helix Cloud Security meets that demand head-on. It delivers continuous automated security assessments and remediation for IaaS and PaaS offerings from AWS, Azure, and GCP, ensuring peace of mind in your cloud operations.

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

BMC Helix Business Workflows offers engaging omni-channel experiences that streamline the delivery of business services. This advanced case management solution is specifically designed for various lines of business, such as HR and facilities, enabling a scalable, managed, and automated approach. Serving as an intelligent service management platform, BMC Helix Business Workflows empowers leaders to oversee, automate, and expand service delivery for enhanced operational efficiency. By reshaping the interaction, management, innovation, and scalability of services across the entire organization, the platform allows employees to develop the workflows necessary for their independence and adaptability. This tailored experience for employees not only boosts engagement and productivity but also transforms the dynamic between business and IT, guiding the organization towards becoming a cognitive enterprise. Ultimately, BMC Helix Business Workflows represents a pivotal shift in how services are conceived and executed within modern businesses.

BMC Helix Cloud Cost helps you manage and optimize your expenses in cloud computing while maintaining control over your financial resources. This platform specifically targets multi-cloud environments to reduce unnecessary expenditures and avert budget overruns. By providing visibility into the expenditures associated with both public and private cloud services, it assists in making informed financial decisions. To avoid going over budget, it incorporates predictive analytics coupled with automated notifications. The tool also offers automated recommendations and actions to help eliminate wasted spending. Budget owners and relevant stakeholders benefit from self-service access to their data, which is crucial given the increasing number of cloud purchasers. Understanding what cloud services have been acquired and their usage patterns is vital. Failing to conduct regular analysis and ongoing optimization of cloud resource consumption will almost certainly lead to financial inefficiencies. It’s important to eliminate idle and unnecessary resources, reconfigure over-provisioned assets, and set power schedules for workloads that are candidates for such adjustments. Utilizing reserved instances effectively and automating optimization processes further enhances financial management in cloud environments. Continuous vigilance and proactive measures are essential in today’s dynamic cloud landscape.

The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.

Cloud-focused enterprise automation and orchestration designed to streamline operations. Crafted using industry-leading technology, it is accessible precisely when and where it’s required. By providing a cohesive end-to-end view, it simplifies the complexity of application and data workflows in production for developers, IT operations, and business users alike. This solution enables the orchestration of application and data workflows across various cloud environments and on-premises systems. It guarantees dependable execution of essential business services in a production setting, thereby enhancing operational reliability. With its capability to integrate seamlessly into any DevOps automation toolchain through 'as-code' interfaces, it fosters business agility. Additionally, it empowers distributed Development and Operations teams with built-in governance and scalability. The technology also facilitates the smooth adoption of new innovations within your existing technology framework. Available to meet your needs at any time, it offers application workflow orchestration as a service, ensuring that your enterprise can adapt swiftly to changing demands. This service ultimately supports a more responsive and efficient operational landscape.

Engage with customizable channels designed to enhance your overall experience. Regardless of the channel selected, sophisticated knowledge integration ensures you can easily access information, fostering both productivity and job fulfillment. Today's employees anticipate the ability to utilize contemporary tools to perform their tasks from any location, at any time, and on any device. With BMC Helix Digital Workplace, users can navigate various channels to seek information, request services, and address issues. The cognitive virtual agent, fully integrated and supportive, provides a tailored and insightful experience for end-users. Additionally, BMC Helix Virtual Agent comprehends inquiries in the natural language you prefer, making interactions even more intuitive. This level of understanding significantly streamlines workflows and enhances the overall efficiency of the workplace.

Experience the future of IT service management with BMC Helix ITSM, a top-tier SaaS solution tailored for contemporary enterprises. Incorporating cutting-edge cognitive automation technologies, this platform revolutionizes the best practices of ITSM that users have come to trust from Remedy, all while offering flexible cloud deployment options. It equips organizations with everything necessary for delivering predictive, industry-leading service management. The cognitive automation features enhance the experience for agents, ensuring they operate more efficiently. With BMC Helix Multi-Cloud Service Management, users benefit from a secure and seamless service experience across various cloud environments. The platform also boasts powerful reporting tools and visualizations that provide invaluable data-driven insights. Its modern persona-based user experience is optimized for all devices, ensuring accessibility and usability. Additionally, the container deployment functionality allows for operations in any public cloud environment, enhancing flexibility. The introduction of the new BMC Helix Integration Platform promises to deliver premier iPaaS capabilities, boosting usability, adaptability, and scalability for enterprises. Elevate the experience for agents through the transformative power of cognitive automation, paving the way for improved service delivery and efficiency.

BMC Helix Chatbot transforms the cognitive enterprise by providing users with intelligent, multi-channel interactions that facilitate service discovery and requests through a personalized conversational interface. By integrating with BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost, BMC Helix Chatbot enhances employee engagement and productivity through these smart, omni-channel experiences. These advanced applications are essential for meeting the evolving demands for engaging user experiences within enterprises. Beyond just convenience, AI-driven interactions simplify the deployment of digital services for IT organizations while making them more accessible and attractive for employees. As indicated by market trends, the significance and impact of intelligent applications in the workplace are on the rise. Moreover, companies often grapple with a lack of cohesive service pathways, which can detrimentally affect the overall employee experience. Ultimately, addressing these challenges is vital for fostering a more efficient and satisfying work environment.

Streamline the expenses and capacity of IT resources through ongoing insights and automated interventions. BMC Helix Continuous Optimization empowers IT departments to adeptly prepare for fluctuations in business demands while consistently refining both the costs and capacity associated with IT. Stay ahead of evolving business requirements by making data-driven decisions supported by clear visibility and insights into the utilization and expenses of IT resources. Monitor IT resource utilization and costs throughout your hybrid ecosystem, allowing for a comprehensive understanding of your assets. Assess risks, efficiency levels, and costs related to IT resources in the context of specific business services, applications, or technologies. Develop self-service dashboards that showcase cloud costs or resource usage tailored to the preferences of your stakeholders. Additionally, visually navigate through applications, technologies, or other resource clusters with the aid of BMC Helix Discovery integration. Benefit from daily updates on your cloud resource consumption and expenditures, ensuring you remain informed about your IT landscape. This proactive approach will enable you to maintain optimal performance and cost-effectiveness in your IT operations.