BMC Helix Chatbot Description
BMC Helix Chatbot is a cognitive enterprise that brings the cognitive enterprise to life through intelligent, omnichannel experiences that allow users to request services and find them via a conversational and personal interface. BMC Helix Chatbot provides intelligent, omnichannel experiences to increase employee engagement and productivity through BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are essential for meeting changing user expectations and providing compelling experiences. This approach is more than just convenient. AI-powered experiences make it easier for IT organizations and employees to use digital services. Market trends clearly demonstrate the increasing importance and value of intelligent apps in the enterprise. Businesses often struggle with only one path to service options, often at cost of employee experience.
BMC Helix Chatbot Alternatives
Gupshup
Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Our Single API solution for 30+ messaging channels has enabled businesses to easily integrate 1-way and 2-way messaging on WhatsApp with fall back to SMS connectivity in over 225 countries with multi-channel auto routing option. Additionally, Gupshup Bot platform supports over 36,000 bots and can easily handle WhatsApp FAQ Bots with live agent handoff for various customer support use cases
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Freshchat
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Herbie.ai
Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions).
Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.
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Integrations
Company Details
Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.bmc.com/it-solutions/bmc-helix-chatbot.html
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