BMC Helix Chatbot Description
BMC Helix Chatbot is a cognitive enterprise that brings the cognitive enterprise to life through intelligent, omnichannel experiences that allow users to request services and find them via a conversational and personal interface. BMC Helix Chatbot provides intelligent, omnichannel experiences to increase employee engagement and productivity through BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are essential for meeting changing user expectations and providing compelling experiences. This approach is more than just convenient. AI-powered experiences make it easier for IT organizations and employees to use digital services. Market trends clearly demonstrate the increasing importance and value of intelligent apps in the enterprise. Businesses often struggle with only one path to service options, often at cost of employee experience.
BMC Helix Chatbot Alternatives
NativeChat
You can easily pivot by using digital over in-person. Customers and employees can access self-service efficiently. Embrace omnichannel. Give customers 24/7 self-service and get an AI advantage over the rest. A chatbot solution that is secure and compliant with regulatory requirements can streamline patient care. Automate workflows. Automate workflows. Onboard, engage, enable and empower employees anywhere, anytime. NativeChat allows organizations to automate repetitive tasks using natural language interfaces. It has a rich developer toolkit and is very flexible in terms of deployment and integration to voice and conversational platforms. With an innovative bot engine in-house, it takes a short time to get to market. Programming-language agnostic, low-code implementations. A chatbot that is easy to train and configure can tap a new communication channel and model visitor journeys. Visitors will enjoy personalized, always-on experiences.
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Gupshup
Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Our Single API solution for 30+ messaging channels has enabled businesses to easily integrate 1-way and 2-way messaging on WhatsApp with fall back to SMS connectivity in over 225 countries with multi-channel auto routing option. Additionally, Gupshup Bot platform supports over 36,000 bots and can easily handle WhatsApp FAQ Bots with live agent handoff for various customer support use cases
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Freshchat
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
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Inteliwise
We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.
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Integrations
Company Details
Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.bmc.com/it-solutions/bmc-helix-chatbot.html
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Platforms
SaaS
Type of Training
Documentation
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