Aspect Unified IP Reviews

Aspect Unified IP Description

Aspect Unified IP is a unified, multi-channel customer service platform designed for enterprise contact centers. It helps you deliver a better customer experience and increase employee productivity. Aspect Unified IP allows contact centers to manage customer interactions across multiple channels including voice, email and chat, SMS, IM, and SMS. The platform offers multisession contact handling, integration to leading CRM apps, easier deployment, call routing, and real-time reporting to help drive actionable business intelligence.