Alvaria Engagement Analytics Description
Alvaria Engagement Analytics provides valuable insights into customer satisfaction, operational efficiency, and quality across all channels. Superior LVCSR technology is used to establish context and eliminate ambiguity when word recognition is performed. LVCSR offers better speech recognition accuracy, faster searches, and a complete transcript than phonetic systems. LVCSR technology offers full transcription, which allows analysts to identify key issues. This includes the ability to recognize language patterns, automate the identification and classification of important topics, and apply cluster analysis. Redaction makes it easy to simplify the complex task of PCI compliance. You can easily understand the results of both automated and manual data searches and get the most valuable insights.
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