ManageEngine ADSelfService Plus Description

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

Pricing

Pricing Starts At:
$595 for 500 domain users/year
Free Version:
Yes
Free Trial:
Yes
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Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
ManageEngine
Year Founded:
1996
Headquarters:
United States
Website:
www.manageengine.com/products/self-service-password/self-service-reset-password-management-solution.html
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Live Rep (24/7)
Online Support

ManageEngine ADSelfService Plus Features and Options

Self-Service Password Reset (SSPR) Software

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

Password Management Software

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Single Sign On Software

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management

ManageEngine ADSelfService Plus Lists

ManageEngine ADSelfService Plus User Reviews

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  • Name: Ranjit G.
    Job Title: Server administrator
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    ADSelfService Plus: Simplifying Identity Management and Password Self-Service

    Date: Jul 29 2025

    Summary: ADSelfService Plus is a valuable identity management tool that empowers users with password self-service, account unlock, and profile update features. It enhances security, reduces IT support load, and supports compliance. While setup and advanced options may require effort or higher licenses, it greatly improves user autonomy and IT efficiency.

    Positive: ADSelfService Plus enables users to reset passwords and unlock accounts without IT help.
    It reduces helpdesk workload and enhances user productivity.
    Supports multi-factor authentication (MFA) and self-update of user profiles.
    Improves security and compliance with detailed audit trails and alerts.

    Negative: Initial configuration and integration with AD can be technical.
    Customization options for the self-service portal are somewhat limited.
    Advanced features like MFA methods and branding require enterprise licensing.
    May need additional infrastructure for larger deployments.

    Read More...
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