Best Operations Management Software for ABLE Platform

Plaid is an international data network that powers tools used by millions of people to live a more healthy financial life. Our ambition is to facilitate an inclusive, competitive and mutually beneficial financial systems by simplifying payments and revolutionizing lending. Plaid works with more than 8,000 companies, including fintechs such as Venmo and SoFi and several Fortune 500 companies, to give people more control and choice over how they manage money. Plaid is headquartered in San Francisco and its network spans more than 12,000 institutions throughout the US, Canada UK and Europe.

Essential business functions like credit decision-making, customer onboarding, and debt recovery can become overly complex and sluggish when customer-facing teams operate from disparate systems with isolated information. BusinessConnect, designed on the Force.com framework, effectively simplifies, streamlines, and speeds up the collections and credit management processes by automating routine tasks and decisions, while also consolidating various operations related to account acquisition, management, and recovery into a single interactive platform in the cloud. This allows businesses to close sales more efficiently, onboard new customers rapidly, and keep a close watch on their customer base for potential financial risks. For a comprehensive overview of the numerous advantages offered by BusinessConnect, be sure to download our product sheet. Through its integration within Salesforce, BusinessConnect™ revolutionizes the credit management landscape, making it more efficient and less cumbersome than traditional methods.

Effective communication with customers is essential, not merely a luxury, as it directly influences your financial performance. When customers are happy, they tend to purchase more products and services, leading to enhanced business outcomes. Strategic customer decision-making serves as a significant catalyst for improving overall business performance. By implementing well-targeted decisions throughout the Customer Life Cycle, organizations can significantly boost their profitability. To expedite progress and enhance returns on investment, it is crucial to adopt efficient and impactful methods for crafting and implementing insightful decision strategies. In order to remain competitive and responsive to ever-changing business landscapes, businesses must embrace flexible approaches to drive transformation. PowerCurve's Strategy Management integrates the design and execution of strategy, enabling organizations to detect early indicators of shifts in market and customer behaviors, allowing for swift adjustments to decision-making strategies to mitigate risks and seize new opportunities. This proactive approach not only safeguards against potential setbacks but also positions businesses to thrive in a dynamic marketplace.

The dynamics of identity and fraud are evolving rapidly, driven by factors such as consumer expectations, advancements in technology, and a rise in identity theft and account breaches. It is essential for businesses to balance the risks of fraud with the imperative to deliver quick and seamless experiences to consumers. Our 2020 Global Identity and Fraud Report highlights that 88% of consumers feel positively about companies that prioritize enhancing customer experience, particularly in terms of security; however, there exists a disconnect, as 95% of businesses are confident in their ability to recognize customers while 55% of consumers feel unacknowledged. To enhance the customer journey, organizations should adopt lower-friction identity verification techniques and ensure higher approval rates for reliable, verified clients. Additionally, companies can achieve cost savings by applying step-up authentication only in customer interactions where further verification is genuinely necessary. Ultimately, addressing these challenges is vital for fostering trust and satisfaction among consumers.