Best Observability Tools for Zendesk

NetCrunch is a next-gen, agentless infrastructure and traffic network monitoring system designed for hybrid, multi-site, and fast changing infrastructures. It combines real-time observability with alert automation and intelligent escalation to eliminate the overhead and limitations of legacy tools like PRTG or SolarWinds. NetCrunch supports agentless monitoring of thousands of nodes from a single server-covering physical devices, virtual machines, servers, traffic flows, cloud services (AWS, Azure, GCP), SNMP, syslogs, Windows Events, IoT, telemetry, and more. Unlike sensor-based tools, NetCrunch uses node-based licensing and policy-driven configuration to streamline monitoring, reduce costs, and eliminate sensor micromanagement. 670+ built-in monitoring packs apply instantly based on device type, ensuring consistency across the network. NetCrunch delivers real-time, dynamic maps and dashboards that update without manual refreshes, giving users immediate visibility into issues and performance. Its smart alerting engine features root cause correlation, suppression, predictive triggers, and over 40 response actions including scripts, API calls, notifications, and integrations with Jira, Teams, Slack, Amazon SNS, MQTT, PagerDuty, and more. Its powerful REST API makes NetCrunch perfect for flow automation, including integration with asset management, production/IoT/operations monitoring and other IT systems with ease. Whether replacing an aging platform or modernizing enterprise observability, NetCrunch offers full-stack coverage with unmatched flexibility. Fast to deploy, simple to manage, and built to scale-NetCrunch is the smarter, faster, and future-ready monitoring system. Designed for on-prem (including air-gapped), cloud self-hosted or hybrid networks.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

Application Performance Management Get complete visibility into the health and performance of applications. Detect and resolve performance issues no matter where they occur in the entire stack. No sampling. No blindspots. Log Analytics Search and analyze event data across your applications, infrastructure, security, or business without worrying about indexing, data tiers, retention policies, or cost. Keep all log data always hot. Infrastructure Monitoring Capture metrics across your infrastructure – cloud, Kubernetes, serverless, applications or from over 400 pre-built integrations. Visualize the entire stack and troubleshoot performance issues in real-time. O11y AI Investigate and resolve incidents faster with O11y Investigator. Use natural language to explore observability data with O11y Copilot, generate Regular Expressions effortlessly with O11y Regex, and obtain precise answers with O11y GPT. Observe for Snowflake Comprehensive observability into Snowflake workloads. Optimize performance and resource utilization. Deliver secure and compliant operations.

Leverage the most extensively utilized observability platform, founded on the reliable Elastic Stack (commonly referred to as the ELK Stack), to integrate disparate data sources, providing cohesive visibility and actionable insights. To truly monitor and extract insights from your distributed systems, it is essential to consolidate all your observability data within a single framework. Eliminate data silos by merging application, infrastructure, and user information into a holistic solution that facilitates comprehensive observability and alerting. By integrating limitless telemetry data collection with search-driven problem-solving capabilities, you can achieve superior operational and business outcomes. Unify your data silos by assimilating all telemetry data, including metrics, logs, and traces, from any source into a platform that is open, extensible, and scalable. Enhance the speed of problem resolution through automatic anomaly detection that leverages machine learning and sophisticated data analytics, ensuring you stay ahead in today's fast-paced environment. This integrated approach not only streamlines processes but also empowers teams to make informed decisions swiftly.

InsightFinder Unified Intelligence Engine platform (UIE) provides human-centered AI solutions to identify root causes of incidents and prevent them from happening. InsightFinder uses patented self-tuning, unsupervised machine learning to continuously learn from logs, traces and triage threads of DevOps Engineers and SREs to identify root causes and predict future incidents. Companies of all sizes have adopted the platform and found that they can predict business-impacting incidents hours ahead of time with clearly identified root causes. You can get a complete overview of your IT Ops environment, including trends and patterns as well as team activities. You can also view calculations that show overall downtime savings, cost-of-labor savings, and the number of incidents solved.

Eliminate delays, pinpoint inefficiencies, and troubleshoot problems effectively. Become a part of a swiftly growing network of global businesses that are realizing up to 20 times the value and return on investment by utilizing KloudMate, far exceeding other observability platforms. Effortlessly track essential metrics, relationships, and identify irregularities through alerts and tracking issues. Swiftly find critical 'break-points' in your application development process to address problems proactively. Examine service maps for each component within your application while revealing complex connections and dependencies. Monitor every request and operation to gain comprehensive insights into execution pathways and performance indicators. Regardless of whether you are operating in a multi-cloud, hybrid, or private environment, take advantage of consolidated Infrastructure monitoring features to assess metrics and extract valuable insights. Enhance your debugging accuracy and speed with a holistic view of your system, ensuring that you can detect and remedy issues more quickly. This approach allows your team to maintain high performance and reliability in your applications.

LOGIQ.AI's LogFlow offers a unified management system for your observability data pipelines. As data streams are received, they are efficiently categorized and optimized to serve the needs of your business teams and knowledge workers. XOps teams can streamline their data flow management, enhancing data EPS control while also improving the quality and relevance of the data. LogFlow’s InstaStore, built on any object storage solution, provides limitless data retention and allows for on-demand data playback to any observability platform you prefer. This enables the analysis of operational metrics across various applications and infrastructure, yielding actionable insights that empower you to scale confidently while ensuring consistent high availability. By collecting, transforming, and analyzing behavioral data and usage trends from business systems, you can enhance business decisions and improve user experiences. Furthermore, in an ever-evolving threat landscape, it's essential to stay ahead; with LogFlow, you can identify and analyze threat patterns coming from diverse sources, automating both threat prevention and remediation processes effectively. This proactive approach not only strengthens security but also fosters a resilient operational environment.