Customers can self-serve using an easy-to use web portal. Smart, simple customer service views offer real-time data to optimize customer interactions. Predictive analysis and proactive engagement transform the speed and quality in issues resolution. Monitoring and service assurance in real-time for CPE management. This will reduce inefficiencies and costs, improve subscriber experience, enable next-generation services, and lower costs. Advanced analytics and visualizations are used to solve business-level problems, make proactive decisions, and improve operations management from sales/marketing to workforce management. Optimize network performance, uptime and reliability. Trending and reporting on network performance.