Best KYA (Know Your Agent) Software of 2025

Find and compare the best KYA (Know Your Agent) software in 2025

Use the comparison tool below to compare the top KYA (Know Your Agent) software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Frontegg Reviews
    Top Pick
    See Software
    Learn More
    Frontegg is a modern Customer Identity and Access Management (CIAM) platform purpose-built for SaaS applications. It gives developers a robust, low-code toolkit to implement advanced identity features like multi-factor authentication (MFA), single sign-on (SSO), passwordless login, and role-based access control (RBAC) without spending weeks wiring up custom flows. Designed with developers in mind, Frontegg supports rapid integration via SDKs and APIs for Node.js, React, Python, and more. It includes built-in support for OpenID Connect, SAML, OAuth2, and Webhooks, and ships with pre-configured components for login, signup, user management, and organization hierarchies. Whether you're building multi-tenant apps, complex subscription logic, or entitlement enforcement, Frontegg scales with you. Beyond the initial integration, Frontegg offloads identity maintenance from engineering by enabling non-technical teams to manage identity-related tasks through a secure admin portal. Product, Infosec, and Customer Success teams can enforce security policies, manage users, configure auth flows, and respond to customer needs without dev involvement. Security teams can monitor and enforce identity compliance standards through real-time dashboards and built-in audit trails. Frontegg also ensures continuous updates to identity protocols, so developers don't have to worry about chasing evolving standards. Frontegg reduces developer toil, shortens go-to-market timelines, and keeps engineering focused on high-impact product work. All while maintaining the security, scalability, and flexibility required by modern SaaS platforms.
  • 2
    Auth0 Reviews
    Top Pick

    Auth0

    Okta

    Free plan
    968 Ratings
    See Software
    Learn More
    Auth0 takes a modern approach to Identity and enables organizations to provide secure access to any application, for any user. Auth0 is highly customizable, and simple yet flexible. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. With Auth0, you can rapidly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control.
  • 3
    Trulioo Reviews

    Trulioo

    Trulioo

    $99.00/month
    Protect your customers and company from any type of identity risk Technology changes, regulations change, and customers expect better service. You need an identity verification provider that is flexible and adaptable to your needs. GlobalGateway makes it easy for you to access the services that best suit your business's needs now and in the future. Our expertise can be used to support cross-border compliance for Anti-Money Laundering and Counter Terrorism Financing regulations.
  • 4
    Vouched Reviews

    Vouched

    Vouched

    $50 per month
    Quickly verify and onboard new customers, patients, partners, and gig contractors in mere seconds. Vouched ID verification enhances your outreach while effectively keeping malicious actors at bay. Our AI-powered verification method identifies fraud in real-time, ensuring a seamless customer experience. Rather than relying on cumbersome, knowledge-based ID checks, Vouched APIs allow you to fulfill compliance needs while fostering trust among your valued users. Vouched integrates smoothly with any platform, programming language, or application, and works across all devices. Tailor our APIs and SDKs to align perfectly with your product, maximizing the utility of your existing technology. You will only pay for what you utilize, and regardless of how your business grows, you benefit from the most competitive pricing available in the market. Vouched not only detects and verifies but also assesses a user's face, delivering the necessary security to uncover fraud by scrutinizing identity documents, various angles of a user’s face, and confirming liveness. By leveraging Vouched, you can enhance your customer trust and operational efficiency simultaneously.
  • 5
    AgentWorks Reviews

    AgentWorks

    Synergetics.ai

    $49 per month
    AgentWorks is an all-encompassing platform designed for the seamless operation of autonomous AI agents across various enterprise boundaries, facilitating secure interactions and independent transaction capabilities. It integrates essential elements such as Agent ID, which offers identity verification, authentication, and authorization for AI agents; AgentRegistry, a feature that aids in the registration, discovery, and Know-Your-Agent (KYA) verification processes; AgentTalk, a patented protocol that ensures secure communication and transactions between agents; AgentConnect, which allows agents to link up with websites, metaverses, and digital ecosystems; AgentWallet, a wallet infrastructure where agents can keep their Agent ID, digital assets, and currencies, available in both a mobile format for human users and an embedded version managed autonomously by the agents; and AgentWizard, a tool designed for the assignment of unique Agent IDs, registration of agents, and provisioning of wallets. This innovative suite empowers agents to conduct transactions autonomously in practical, real-world scenarios, thereby enhancing operational efficiency and security across various sectors. Ultimately, AgentWorks represents a pivotal advancement in the realm of AI agent functionality and interactivity.
  • 6
    AgentShield Reviews
    AgentShield is an innovative identity platform designed to authenticate both human users and AI agents representing them. It allows organizations to verify an agent's identity, confirm the authorization from the individual behind the agent, and assess the agent's reliability, all through user-friendly APIs and JavaScript integrations. This platform also features capabilities for identifying agent interactions on websites and implements identity and permission validations for both agent-to-agent and agent-to-service communications, adhering to the open Model Context Protocol Identity (MCP-I) standards. Additionally, with the KYA feature, companies can effectively oversee agent identities and their permissions, establish audit trails, automate workflows, and apply precise access controls for autonomous systems. This comprehensive approach not only safeguards against the misuse of digital identities but also promotes clarity when AI systems operate on behalf of users, ultimately enhancing trust in digital interactions. As technology evolves, maintaining such robust security measures becomes increasingly crucial for organizations navigating the complexities of digital identity management.
  • 7
    Microblink Reviews
    Microblink delivers next-generation identity verification and fraud prevention through a fully adaptive AI architecture built for speed, scalability, and resilience. Its end-to-end platform spans ID document and biometric verification, AML watchlist screening, payment card capture, liveness detection, and address or age verification—all powered by proprietary AI. Unlike static verification systems, Microblink’s models evolve continuously to detect deepfakes, synthetic identities, and behavioral anomalies in real time. Organizations can choose between cloud-based, regional, or on-device processing, ensuring full data sovereignty and privacy compliance. With 20+ client-side ML models and 6x smaller SDKs than leading alternatives, it delivers faster onboarding and seamless user experiences. Trusted by global brands such as KLM, Allianz, Hard Rock, and UNHCR, Microblink verifies over 65 million identities monthly across 160+ countries. The platform’s adaptive UX dynamically adjusts capture guidance for optimal success rates and accessibility. Combining precision, privacy, and speed, Microblink empowers enterprises to balance frictionless user journeys with robust fraud defense.
  • 8
    Skyfire Reviews
    Expand your market reach by leveraging AI agents to promote your products and services. You can create a tailored pricing strategy and streamline your sales process through automation with Skyfire. By utilizing the Skyfire SDK, you can empower your agent to explore and facilitate payments for services, data, and necessary infrastructure. Additionally, you can automate payment processes in line with your unique business rules and requirements. Make your offerings accessible to the rapidly expanding segment of AI agents, enhancing your sales opportunities. Integration of Skyfire’s SDK can be accomplished in under 10 minutes, allowing for quick implementation. It's essential to establish a verified identity for your agent to manage authentication and payment processes effectively. Building a trustworthy identity contributes significantly to the integrity of Skyfire’s expanding network of agents, which is vital for fostering secure transactions. For developers, our portal offers comprehensive documentation for integration alongside a dashboard to oversee payment activities and manage API keys and other administrative functions. This seamless integration not only improves efficiency but also ensures a reliable experience for your customers.
  • 9
    PayOS Reviews
    PayOS is a cutting-edge payment infrastructure platform tailored for the agentic economy, where AI agents and automated workflows handle various commerce tasks. This innovative system operates as a card-first solution, allowing developers and businesses to seamlessly integrate checkout, billing, and financial transactions into agentic workflows, while accommodating all major card networks and offering flexibility with different processors. Users benefit from a straightforward linking of a card, which can then be utilized across diverse agent-driven scenarios, all while maintaining essential human oversight, robust security compliant with PCI standards, and comprehensive access to a global network. The platform supports both push and pull payment methods, recurring billing, and independent money flows, eliminating the requirement for merchants to undergo re-integration processes. Additionally, PayOS enhances its offerings through tokenization and partnerships with networks such as Mastercard and Visa Intelligent Commerce, facilitating the expansion of agentic payment applications on a large scale. With its commitment to innovation and user-friendly features, PayOS is set to redefine the landscape of payment solutions in the evolving economy.
  • 10
    Nametag Reviews
    Nametag serves as a rapid, secure, and universally accepted identification solution. Our goal is to foster authenticity online, allowing individuals to cultivate trustworthy connections. By prioritizing privacy, Nametag empowers you to manage the dissemination of your personal information, granting you the ability to determine when, where, and for what duration it is shared. We provide users with the tools to present verified information about their identities to others, including businesses. This feature allows companies to recognize their customers instantly and gather essential details for quicker and more reliable transactions. You will never be locked out; whether you've misplaced your phone, lost access to your email, or obtained a new driver's license, Nametag ensures you can still log in effortlessly. Additionally, with Nametag's Privacy Mask, you can selectively share only the information that is vital while keeping the rest hidden. Organizations also gain an advantage by minimizing the retention of unnecessary personal information (PII), enhancing both security and efficiency in their operations. This innovative approach not only protects individuals but also streamlines processes for businesses, creating a safer digital environment for everyone involved.
  • Previous
  • You're on page 1
  • Next

Overview of KYA (Know Your Agent) Software

The idea behind “Know Your Agent” (KYA) software is pretty simple — when you let digital agents (bots, automation systems, or AI tools) act on behalf of people or organizations, you need to know who or what they are, who’s behind them, and what they’re allowed to do. Rather than treating agents as anonymous black boxes, KYA layers in verification and identity so that each agent has traceable credentials, a defined owner, and clear permissions.

Beyond just verifying identity, KYA software tracks the agent’s behavior over time, monitors whether it’s operating within its limits, and gives organizations a governance framework to manage risk, compliance, and accountability. For instance, it might ensure an AI assistant can’t spend beyond a certain threshold, escalate to a human when it’s unsure, or log choices so you can audit later.

In short, KYA brings human-style due diligence and oversight into the digital agent space so you’re not flying blind when bots or autonomous systems are acting for you. It supports trust — trust that the agent is real, trust that it’s acting as intended, and trust that if something goes sideways you’ve got visibility and control.

Features of KYA (Know Your Agent) Software

  1. Agent Registration & Ownership Link-Up: You start by officially registering each agent (whether it’s a chatbot, workflow bot or autonomous system) and tying it back to who owns or created it. This means you’re not letting some untracked bot loose — you know which agent is acting, and who’s responsible. It sets the stage for accountability.
  2. Permissions, Roles & Operational Boundaries: Once the agent is in the system, you define what it can and cannot do. For example: “This agent can approve expenses up to $1,000 but must refer anything higher to a human.” This keeps its tasks in check, prevents runaway automation, and ensures it stays within your intended policy.
  3. Trust Scoring & Behavior Monitoring: Rather than treating agent verification as a one-and-done task, the system keeps an eye on each agent’s behavior over time — how often it succeeds, where it fails, how it aligns with rules — and assigns a trust score (for example, 0-100). If an agent starts misbehaving or drifting, the score drops, so you can react.
  4. Audit Trails & Immutable Logs: Every step — registration, permission changes, agent actions, trust score updates — gets logged in a way that’s tamper-resistant. That means you can dig back later and say: “On this date, agent X did Y under user Z’s authority.” This kind of traceability is critical for compliance, investigations or simply good governance.
  5. Integration & Developer Tooling: The KYA system isn’t just a dashboard. It gives you APIs, SDKs, webhooks so your own apps and agents plug right in — you can register agents programmatically, check their status, respond to trust-score changes. That makes it practical for real-world workflows rather than just theoretical.
  6. Risk Classification & Consent Management: Not all agents pose the same level of risk. The system lets you classify agents by factors like what they do, what data they access, what decisions they make. For high-risk agents (say, financial transactions or legal contracts) you apply stricter checks and human oversight. And you ensure that the agent has explicit user consent for what it’s doing.
  7. Real-Time Analytics & Alerts: On top of ongoing monitoring, you get dashboards and alerts: if an agent’s performance drops, it starts acting outside its boundaries, or something triggers a red-flag, you’ll know in near real time. This helps you intervene proactively rather than react only after things go wrong.
  8. Security, Encryption & Immutable Verification Records: Behind the scenes the system uses solid security practices: strong authentication, encrypted storage, role-based access, sometimes even blockchain or ledger-style records for verification and audit logs — so you have integrity and non-repudiation built in.
  9. Exportable Reports & Governance Readiness: The ability to pull data out — agent registration details, trust-score history, audit logs, classification records — so you can deliver reports to internal governance teams, regulators, or audit bodies. This is about making sure your agent ecosystem is not just safe, but demonstrably safe.

Why Is KYA (Know Your Agent) Software Important?

It’s vital to invest in KYA (Know Your Agent) software because without a system set up to track, verify, and audit the agents working under your brand, you are putting yourself at serious risk. Agents represent your company in the field — if one operates without the proper credentials, loses their license, or behaves in ways that violate regulations or company policy, the fallout ends up on you. A KYA tool automates the credentialing, status-tracking, and compliance monitoring functions that would otherwise lie with spreadsheets and manual processes. This kind of automation reduces exposure to regulatory penalties, financial losses, or reputational harm caused by rogue or unverified agents.

Also, embracing KYA software transforms your view of agents from simply being a cost centre or compliance checklist to being a strategic asset you can actually manage and optimize. With real-time visibility into agent credentials, performance trends, and compliance flags, you can identify who is aligned with your goals, who needs coaching, and who might be a risk waiting to happen. That means you can scale your agent network—enter new territories, launch new products, add channels—while maintaining control, governance and audit-ready oversight. In short: you gain operational agility and risk mitigation at the same time.

What Are Some Reasons To Use KYA (Know Your Agent) Software?

  1. You need to know who’s actually acting for you: When you deploy digital agents—bots, automation systems, AI assistants—you have to be certain they’re legit and authorised. KYA puts a spotlight on who built the agent, who owns or controls it, and what it’s supposed to do. Without that, you’re trusting a black box.
  2. You want to stop rogue or unintended agent behaviour: Agents can wander off script: interacting with systems they shouldn’t, making decisions outside their remit, or even being commandeered. KYA gives you a framework to monitor and verify agent actions so you can spot and stop mis-use or drift.
  3. You’re preparing for increasing regulation and scrutiny: As autonomous agents begin making decisions or financial moves, regulators and oversight bodies are paying attention. KYA helps you align your practices with evolving governance, audit and transparency demands—so you’re not caught flat-footed when standards change.
  4. You’re aiming to build real trust with users, partners or platforms: If an agent acts on behalf of your company (or your user), that other party needs to feel confident. Having KYA in place signals that you take identity, permissions and oversight seriously—making it easier to collaborate, onboard, and transact with fewer doubts.
  5. You plan to scale your agent-based systems over time: Managing one or two agents might work casually; managing hundreds across workflows becomes messy unless you standardise identity, permissions and auditing. KYA gives you that standardisation so you can scale without chaos or uncontrolled risk.
  6. You want to keep human control and accountability in the loop: Even if the agent acts autonomously, someone must still own its actions. KYA ensures there’s a clear chain of responsibility: who delegated the agent, what it is allowed to do, how its permissions can be revoked, and how its actions can be audited afterwards.

Types of Users That Can Benefit From KYA (Know Your Agent) Software

  • Platform Owners & Marketplace Operators: If you manage an online marketplace or digital ecosystem where automated agents (bots, assistants, software services) engage with users, KYA gives you a way to establish trust in those agents. You can verify the agent’s identity, confirm its permissions, monitor its actions, and ensure your platform doesn’t get undermined by unauthorized or malicious software.
  • Legal, Compliance & Risk Professionals: In businesses where compliance, regulation or legal liability matter (finance, healthcare, critical infrastructure), you’ll want the ability to trace which agent executed which action, under whose authority, and with what scope. KYA supplies audit trails, identity mapping and behavioural controls so you can rest easier that you’re not just letting “something” act unchecked.
  • Developers & Agent Creators: If you build bots, virtual assistants or other autonomous systems and want to deploy them into environments that demand trust, security and auditability, KYA offers the framework. It allows you to certify your agents, tie them back to verified entities, define their scope, and showcase their legitimacy to prospective customers or platforms.
  • Enterprise Automation & Security Teams: When your organisation introduces agent-based workflows (automation, AI assistants, self-service bots), your infrastructure and security teams need visibility and control. KYA helps you manage agent identities, revoke or restrict access, monitor for abnormal behaviour, and enforce your security policies when software — not just humans — is acting on behalf of your business.
  • FinTechs, Payment Companies & Consumer Services: Where agents might perform sensitive tasks like payments, subscriptions, account changes or investments, you need to link those actions to verified identity and ensure the agents are acting within delegated limits. KYA enables that linkage and governance so you can reduce fraud risk, increase user trust and remain compliant in an increasingly agent-driven environment.

How Much Does KYA (Know Your Agent) Software Cost?

The cost of a “Know Your Agent” solution often depends on how many agents you need to monitor, how deeply you want the verification and workflow features built in, and the level of integration with your existing systems. These systems may require basic subscriptions to get started, with tiered or add-on pricing for richer features like continuous monitoring, advanced analytics, custom reporting, or large-scale user seats. While exact numbers aren’t always public for every vendor, many compliance-style verification tools indicate starting points that may be in the low hundreds per month for smaller deployments.

On the flip side, for larger organizations verifying hundreds or thousands of agents, or requiring high-customization (for example, tightly integrated into CRM/agent workflow systems), the annual cost can rise significantly — into the mid-five-figure or even six-figure range. The real cost drivers tend to be agent-volume, frequency of re-verification (ongoing monitoring), level of automation vs. manual review, and the breadth of data sources used. To arrive at a reliable estimate, you’ll want to map out your agent-volume, desired refresh frequency, level of automation versus human review, and any custom workflow/integration needs — then get tailored quotes from providers.

KYA (Know Your Agent) Software Integrations

There are plenty of software systems that can connect with a “Know Your Agent” (KYA) platform, and the simple way to think of it is this: any piece of software that either lets a digital or AI agent act, or needs to verify that agent’s identity and permissions, can plug into KYA. For example, platforms that deploy chatbots, workflow bots, or virtual assistants will want to hook into KYA so that every agent they create is registered, tied to a real human or organization, granted explicit permissions, and given a trust-credential. Then, when that agent tries to act inside a larger application—say executing an automation, sending a payment request, or interacting with other APIs—the application calls the KYA backend to check “who built this agent?”, “is it allowed to do this?”, “has something changed since last check?” This kind of integration keeps the control and visibility in the hands of the platform, while letting agents act autonomously under managed conditions.

On the flip side, there are software systems focused on governance, audit, compliance, and enterprise security that also benefit from integrating with KYA. These systems may not be building agents themselves, but they require visibility into the agents that do act—so they connect to KYA to obtain the audit trails, trust scores, identity links and revocation events that come with verified agents. In such workflows, the software might pull in KYA metadata to ask: “Is this agent still valid?”, “What human or org is behind it?”, “What actions has it already taken?”, and “Do I trust it to proceed with this operation?” By bringing in KYA as an identity and trust layer, these applications ensure that even highly autonomous agents don’t slip through unchecked, providing an additional layer of accountability and safety in systems where agents are doing meaningful work on behalf of people or businesses.

KYA (Know Your Agent) Software Risks

  • Unauthorized data access or exposure: Agents often need access to systems, databases, APIs or external tools in order to act on behalf of users or organisations. This broad access dramatically widens the attack surface: a compromised agent or poorly configured system could expose personal data, trade secrets or critical business information. For example, an agent might act like a “super-user” without enough oversight. If you don’t strictly define and enforce what an agent should access — and monitor what it does — you’re inviting risk.
  • Behavioral drift and goal misalignment: Agents are increasingly built to learn, adapt and act independently. Over time or across contexts, they may deviate from the original intent — adjusting “goals” or utilising unexpected tools. That drift means an agent may act in ways that are no longer safe or aligned with organisational policy. In short: what you designed the agent to do may not be what the agent winds up doing — unless you build continuous governance and monitoring.
  • Lack of transparency and auditability: Autonomous agents, especially those built using advanced AI models, often lack clear visibility into “why they did what” or what chain of actions led to a result. For KYA to be meaningful, you need to know which agent, what permissions, what actions, and why. But many systems don’t provide that. Without that traceability, you’re vulnerable when things go wrong — for compliance, for debugging, for legal defence.
  • Over-privileged access and runaway permissions: Agents can easily end up with more access than they actually need — what is known as “permission creep.” If an agent has broad privileges and is compromised (or simply misbehaves), the impact can be very broad. Practically speaking: giving an agent “all-access” because it’s convenient is a recipe for disaster.
  • Vendor or third-party trust and supply-chain vulnerability: If you adopt agent platforms or services from third-parties, you need to consider their business model, their data handling, how they verify the agents, and what their controls are. Some vendors might use low cost to push adoption but cut corners on security, or treat your data as their “product.” So you’re not just trusting your own implementation — you’re trusting how someone else built and manages the agent architecture.
  • Emergent or multi-agent risks (coordination & hidden behavior): When multiple agents coordinate with each other — or when an agent spawns sub-agents or tools — it becomes harder to predict or control what they’ll do as a group. One bad actor within a network of agents can influence others, or collective behavior can diverge from intended outcomes. That means even if each individual agent seems safe, the system-of-agents may not be, unless you build for it.
  • Regulatory, compliance and legal liability exposures: Because agents act on behalf of humans or organisations, when things go wrong the question becomes: who is responsible? If an agent signs a contract, makes a transaction, or alters data and you cannot trace the controls, you may face regulatory or legal issues. You’ll need solid frameworks for accountability — and without that, agents become legal blind spots.
  • Shadow agents / uncontrolled agent deployments: Sometimes teams within organisations build or deploy agents without proper governance (often called “shadow AI”). These uncontrolled agents bypass central oversight and may connect into critical systems unmonitored. If you allow agent deployment without clear policies, you’re multiplying risk faster than you realise.

What Are Some Questions To Ask When Considering KYA (Know Your Agent) Software?

  1. How does the system verify that the agent is legitimately tied to a real person or organization? In many systems today, autonomous agents don’t just act; they act for someone or something. The verification process needs to confirm who built the agent, who owns or controls it, and that there’s accountability. You should ask whether the platform links the agent to a verified human or business entity and how strong the identity check is.
  2. What controls exist around what the agent is allowed to do, and how are those permissions managed? It’s one thing to register an agent, it’s another to define its scope and restrictions. Good KYA software won’t just say “this agent is valid” — it will let you specify, monitor and enforce exactly what that agent can and cannot do. Ask how the software supports setting limits (e.g., spending caps, access restrictions), how changes are handled, and how easy it is to revoke or adjust permissions.
  3. Can you trace the agent’s activity back to the controller, and are logs/audit trails thorough? When things go wrong (or even for good governance), you want to know: which agent did what, when, under whose authority? Ask how the software captures activity, how detailed the logs are (time-stamped, linked to agent ID and controller ID), and how accessible they are for audits or investigations.
  4. How does the solution handle ongoing verification and trust, rather than a one-time check? Agents evolve. Their code changes, their environment shifts, new capabilities emerge. A robust KYA system treats trust as continuous, not a once-and-done. So you should ask: does the system monitor agents over time? Does it reevaluate when code or permissions change? Can it revoke trust if an agent starts acting out of bounds?
  5. How easily does the platform integrate with your current tech stack and workflows? Even the best software is of limited value if it’s a heavy lift to deploy or maintain. Ask about available APIs, SDKs, support for your programming languages, compatibility with your agent-orchestration systems and other infrastructure. Also ask how scalable the solution is: if you roll out hundreds or thousands of agents, will the system handle that smoothly?
  6. What security, privacy and regulatory-compliance features are built in? Since agents often act on behalf of users or businesses and may access sensitive data, you’ll want strong security safeguards. Ask how identity proofing is handled (for both agent and owner), whether cryptographic methods are used, how data is protected in transit and at rest, and which regulatory standards (across your jurisdiction) the platform helps you meet.
  7. What happens when the vendor changes direction, new regulations emerge or your agent usage expands? You’re investing in infrastructure — so think long term. Ask about the vendor’s roadmap, how flexible the system is, and whether updates or new features are included. If your agent use becomes more complex, will the system adapt? If regulation changes, how will they support compliance? Locked-in, rigid systems often become liabilities.
  8. What are the costs and operational impacts once the platform is live? There are the obvious license or subscription costs, but also hidden ones: internal staffing, monitoring, incident response, training, system maintenance. Ask what the pricing model is (per agent, per verification event, flat fee?), how costs will scale as you add agents, and what internal process changes the solution will demand.
  9. What is the vendor’s reputation and what real-world examples exist of the solution in use? Toward the end of your evaluation, you’ll want to know how others have done with this software. Ask for customer references or case studies, check the vendor’s track record in similar organizations or industries, and ask how they’ve handled real incidents. This helps you assess not just the technology but how well the vendor supports implementation, handles problems, and stays responsive.