Primo serves as a comprehensive IT operations platform empowered by artificial intelligence, enabling organizations to efficiently purchase, monitor, secure, and manage company devices and software through a unified, centralized interface. By integrating identity management, mobile device management (MDM), endpoint detection and response, software as a service (SaaS) management, and global hardware procurement, it eliminates the need for teams to handle multiple disjointed tools. This allows IT departments to implement security protocols, deploy applications and updates, and address issues across macOS, Windows, and Linux systems seamlessly. Additionally, it facilitates large-scale zero-touch deployments while ensuring that identity and access workflows remain aligned with HR data for streamlined onboarding, offboarding, and permission adjustments. Furthermore, with integration capabilities for over 60 HR and email systems, it maintains a cohesive source of truth for both users and devices, while also offering real-time compliance tracking and activity logs. The platform enhances security through role-based access, single sign-on, and AI-driven automation, ultimately reducing manual tasks and bolstering overall security measures across the organization.