Best IT Management Software for Jira - Page 11

Introducing a remarkably swift neural engine designed for the future of customer support and software development. This innovative solution harnesses the capabilities of LLMs and advanced analytics to transform your engagement with customers. It features automated routing, collaboration, and triaging mechanisms that address customer needs instantly. Enhance your support team’s efficiency and minimize incoming inquiries using cutting-edge AI technology. Additionally, it bridges development teams with customer experiences to ensure their impact is felt across the board. By effectively triaging customer feedback, you’ll receive actionable insights for product improvements. This collaborative environment fosters software development and customer support in unison. With features like live chat, ticket management, and engineering issue tracking all in one location, it streamlines communication and problem resolution. Tailor your platform to meet specific requirements through customizable objects, views, and additional options. Expand your capabilities using APIs and webhooks, enabling you to build, test, deploy, and release your own automated solutions. You’ll have the ability to map work, customer interactions, and product data seamlessly within a single system. This modern infrastructure supports cloud-native scalability, accommodating millions of users efficiently. It delivers consumer-grade, real-time experiences through text, audio, and video formats while maintaining enterprise-level security and compliance standards. As a result, businesses can confidently engage with their customers while innovating and adapting to their needs in a dynamic market.

Montra’s platform is directly integrated with the software you already use for seamless, efficient, automated workflows mitigating downtime and security risks. This software can be managed from anywhere: Remote Workforce, Remote Devices, Nationwide Logistics, Application Access, and Security /Compliance. Montra’s software platform automates many of the most critical technology processes in your business including: Employee Onboarding & Off-boarding, Identity Management, and Communication Device Monitoring and Management, Device Procurement, Warehousing, Field Installations and Returns, and Security Monitoring and Cyber Compliance Management

Support your employees around the clock with our innovative AI-driven support assistant, designed to align with your specific business requirements. Atomicwork brings a tailored solution to every team interacting with your workforce, facilitating the dismantling of barriers that often separate them. By automating up to 80% of the manual tasks typically managed by your IT department, Atomicwork minimizes distractions and enhances employee productivity. This platform also liberates your HR team from the burdens of operational tasks, allowing them to evolve into strategic allies who maximize employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork enables your finance teams to deliver smooth support while remaining vigilant about best practices, compliance obligations, and external dependencies. Streamline the influx of employee requests by effectively assigning them to the appropriate specialists and fostering collaboration to meet their needs efficiently. With Atomicwork, you not only improve operational efficiency but also create a more cohesive work environment that empowers every employee.

AssetIT serves as an IT Asset Management (ITAM) solution integrated with Jira, tailored for businesses of varying scales to efficiently monitor and manage their physical hardware assets, software licensing, and consumable items. This tool streamlines asset tracking processes, enhancing organizational efficiency and oversight.

Effective security is essential, but it shouldn't be a cumbersome process; quicker access can lead to increased revenue. Provide an on-demand access system that is both swift and user-friendly, thereby avoiding frustrations for your team. Users can request access to applications, while managers can easily approve or reject these requests directly through Slack, all while maintaining a comprehensive audit trail. Eliminate the tedious process of manually coordinating approvals. Every access granted poses a potential security threat. Indent enables teams to enhance security measures and maintain least privilege by transitioning users to temporary access, ensuring efficiency is not compromised. Streamline the manual workflows required for SOC 2, SOX, ISO, and HITRUST compliance by integrating controls and policies directly into the access request processes. Grant access only when necessary, rather than issuing permanent access, which helps minimize your license overhead. Indent allows for significant cost savings while ensuring a frictionless experience for end users. In the pursuit of success in a rapidly expanding company, it is crucial for your team to embrace bold risks that can yield substantial rewards. This approach not only safeguards your operations but also empowers your workforce to act decisively and effectively.

At Pagerly, we recognize that each organization has distinct needs. Our platform provides a wide array of customization features, allowing you to adapt the incident management workflow to perfectly fit your requirements. There's no need to add another tool to your tech stack, as Pagerly integrates seamlessly with your existing systems. You can efficiently manage all requests and incidents without the hassle of constantly switching windows, while also leveraging all the collaborative features available in Slack. When there's a change in the on-call schedule, you can effortlessly update the team's channel topic to reflect the current on-call personnel. Additionally, our system enables you to easily track and oversee the status, progress, and resolution time of tickets, ensuring that actions are taken swiftly to avert any possible breaches and maintain operational efficiency. By streamlining your incident management process, Pagerly empowers your team to focus on what truly matters—delivering exceptional service.

Zenduty offers a comprehensive platform for incident alerting, on-call management, and response orchestration that integrates reliability into your production operations seamlessly. It provides a unified view of the health status across all production activities, allowing teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With the ability to implement customized, data-driven on-call schedules, you can maintain round-the-clock coverage for significant incidents. The platform facilitates the application of industry-leading incident response protocols, enabling quicker resolution through effective task delegation and collaborative triaging efforts. Furthermore, it automatically integrates your playbooks into each incident, ensuring a structured approach to each situation. You can also log incident-related tasks and action items to enhance the quality of postmortems and prepare for future occurrences effectively. By suppressing unnecessary alerts, your engineering and support teams can concentrate on the notifications that truly matter. Additionally, Zenduty boasts over 100 integrations with various tools such as application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, thereby enhancing the overall operational efficiency. This extensive connectivity ensures that teams can utilize their existing tools while streamlining their incident management processes.

Aiden by OpsVerse is an AI-driven DevOps assistant designed to help teams optimize their workflows and improve operational efficiency. It uses agentic AI to learn from team behaviors, tailor responses to specific environments, and take proactive actions such as scaling infrastructure or resolving deployment failures. Aiden integrates seamlessly with existing DevOps processes, offering real-time insights and automating repetitive tasks. With a privacy-first approach, Aiden complies with data security policies and offers flexible deployment options, ensuring security and compliance at all stages of DevOps management.

WAY enhances the capabilities of your current fleet, bringing a touch of magic to device management. With its robust platform, WAY allows you to synchronize your team through various HRIS systems or Slack, enabling seamless device assignments. Upon first use, all devices are automatically configured with essential software and necessary security protocols. The platform also simplifies inventory management by taking care of all logistics, including device shipments using specially designed boxes and pre-printed labels. Furthermore, WAY efficiently manages remote returns of devices, ensuring a hassle-free experience. You can remotely wipe devices and trade in older models for cash, automatically erasing data during the offboarding process. WAY guarantees that all devices operate on the latest operating system to enhance performance. You can begin with a free plan and choose to upgrade as your needs grow, ensuring your devices remain current and functional at all times. This comprehensive solution empowers organizations to maintain efficiency while managing their technological resources effectively.

Receive tailored AI suggestions for your alerts that align with the chosen persona. Parny AI offers three distinct personas: DevOps engineer, senior developer, and database administrator, each designed to deliver optimal alert recommendations. You can effortlessly include your colleagues in the on-call roster, ensuring that the appropriate individuals are notified promptly. Distribute on-call duties among team members using scheduled shifts and automated escalations to enhance responsiveness. Our platform empowers engineering teams to adopt a proactive stance, enabling quicker incident resolutions and a smoother operational experience. Additionally, you can access personalized analytics tailored to your organization, teams, services, and users. This ensures that you remain informed about your performance metrics, fostering continuous improvement in your organization's overall efficiency. With these tools at your disposal, your team can work collaboratively and effectively in managing alerts and incidents.

Create complex diagrams using markdown code and collaborate in real-time with your team. Text-based diagramming simplifies documentation processes and improves workflows. You can create projects with the Teams feature and invite members. This allows sharing across your organization, ensuring a single source for truth and improving productivity. Mermaid Chart’s visual editor will take your diagramming to a new level. Mermaid Chart offers a 14-day trial of its newly-launched Pro tier. Text can be used to create complex visual diagrams. This is a more intelligent way to create diagrams. Add styling to your diagram with the init directive to align it with your project's colour scheme. Create a variety of charts and diagrams using Markdown code. Mermaid Chart allows you to share across your organization, ensuring a single source truth. This simplifies collaboration and enhances productivity.

Eliminate delays, pinpoint inefficiencies, and troubleshoot problems effectively. Become a part of a swiftly growing network of global businesses that are realizing up to 20 times the value and return on investment by utilizing KloudMate, far exceeding other observability platforms. Effortlessly track essential metrics, relationships, and identify irregularities through alerts and tracking issues. Swiftly find critical 'break-points' in your application development process to address problems proactively. Examine service maps for each component within your application while revealing complex connections and dependencies. Monitor every request and operation to gain comprehensive insights into execution pathways and performance indicators. Regardless of whether you are operating in a multi-cloud, hybrid, or private environment, take advantage of consolidated Infrastructure monitoring features to assess metrics and extract valuable insights. Enhance your debugging accuracy and speed with a holistic view of your system, ensuring that you can detect and remedy issues more quickly. This approach allows your team to maintain high performance and reliability in your applications.

FastCron is an efficient and adaptable online service that enables developers and teams to effortlessly schedule and oversee cron jobs across various websites. Users can establish cron jobs at flexible intervals and customize notifications through email, Slack, Discord, and other platforms, while enjoying features like personalized time zones, HTTP request adjustments, and automated retries for failed jobs. The service accommodates an unlimited number of team members and boasts a robust API for streamlining the creation of cron jobs. With a free tier for basic functionality and reasonably priced premium options, FastCron integrates smoothly with essential tasks, guaranteeing reliability and user-friendliness. Since its inception in 2009, the platform has gained the trust of over 8,000 clients, thanks to its user-friendly interface, which is particularly beneficial for developers handling WordPress cron jobs or regular processes. Additionally, it is perfect for various tasks, including periodic website checks, email dispatches, database maintenance, or data backups, making it a comprehensive solution for all cron job needs.

Streamline your testing efforts with Testmo, a comprehensive platform designed for managing test cases, sessions, and automation seamlessly. With its powerful capabilities, users benefit from an exceptionally fast user interface and rich reporting features, while integrating effortlessly with popular tools like Jira, GitHub, and GitLab. As the most efficient test case management solution available, Testmo allows for easy organization of test cases, recording of results, and tracking of test executions with its adaptable management system. Tailored to fit your workflow, it enhances productivity through full customization and integration with the tools you already use. The platform prioritizes exploratory testing, session management, and note-taking as essential features, ensuring a comprehensive testing strategy. Efficiently handle your test sessions and spontaneous tests to support quick-release cycles and continuous delivery. Additionally, Testmo integrates fully with existing automation tools, CI pipelines, and build systems, enabling automated result submissions, test tracking, and failure reporting. This flexibility ensures compatibility with any tool, language, or platform, consolidating all of your test automation results into a single, centralized location for easy access and management. Ultimately, Testmo empowers teams to achieve greater efficiency and collaboration in their testing processes.

Enhance your software delivery speed and quality with integrated test management and automation within Jira, driven by HaloAI. Benefit from cross-project hierarchical test libraries, customizable parameters, shared test steps, and virtually limitless storage capabilities. Gain insights through 70 different cross-project reports, comprehensive change tracking, and test case versioning, all ensuring 360-degree traceability. Experience AI-powered no-code test automation alongside intelligent test step recommendations, record-and-playback features, BDD, and CI/CD integrations. As release cycles become more rapid and feature-rich, a more strategic approach to test case design is essential. Utilizing test modularization in Zephyr Scale dramatically minimizes redundancy during the design process while enhancing reusability for extensive test case libraries. You can streamline manual test automation with SmartBear HaloAI, as Zephyr Scale offers in-depth visibility throughout your entire test management journey, seamlessly integrated within Jira. Users can efficiently create and link test cases to user stories, initiating test executions directly from the issue screen for a more fluid workflow. This unified approach not only simplifies the testing process but also fosters collaboration among teams, ultimately leading to higher quality software releases.

Streamlined test management solutions designed specifically for teams using Jira. Effortlessly synchronize testing outcomes from well-known automation tools and frameworks, such as Cucumber, Jenkins, Selenium, and JUnit. Benefit from tailored project reports and dashboard widgets that provide insights on traceability, test executions, major defects, and additional metrics. Begin utilizing both manual and automated testing with little impact on your Jira setup. Zephyr Squad is user-friendly and seamlessly integrated, allowing teams already acquainted with Jira to commence testing promptly. This tool fosters a unified understanding across all teams involved. You can synchronize your automated testing outcomes using widely adopted open-source frameworks and leading automation tools. Make data-driven decisions regarding software releases while ensuring team alignment. Each team member can easily access comprehensive traceability and test-metric widgets directly on their Jira dashboard. With Zephyr Squad's close integration with your existing test automation tools and frameworks, you can enhance the quality of your products while accelerating delivery and scaling effortlessly. Additionally, the platform supports ongoing collaboration and continuous improvement throughout the testing process.

EverSQL provides a rapid and automatic solution for optimizing PostgreSQL and MySQL databases, with usage by over 100,000 engineers who rely on it to enhance their SQL queries. Users frequently experience an average speed increase of 25 times shortly after initiation, resulting in a significant saving of about 140 hours per week for teams via free online SQL query optimization. The platform is completely non-intrusive, ensuring no sensitive data from your databases is accessed, as you simply select your database type and platform to submit a query for optimization. After installation of the performance sensor, users receive continuous insights into their database performance. The intelligent AI-driven algorithms work by automatically rewriting and indexing queries for both PostgreSQL and MySQL databases, while EverSQL provides detailed explanations of the changes made and the underlying processes. Additionally, the sensor consistently monitors performance and generates straightforward optimization insights that can be easily understood and applied, making database management more efficient. With these features, EverSQL not only enhances query performance but also allows teams to focus on more critical tasks.

Oracle Cloud Infrastructure (OCI) Functions provides a serverless computing platform that allows developers to design, execute, and scale applications without the burden of managing the underlying infrastructure. This service is based on the open-source Fn Project and accommodates various programming languages such as Python, Go, Java, Node.js, and C#, which facilitates versatile function development. Developers can easily deploy their code, as OCI takes care of the automatic provisioning and scaling of resources needed for execution. Additionally, it features provisioned concurrency, which guarantees that functions are ready to handle requests with minimal delay. A rich catalog of prebuilt functions is offered, allowing users to quickly implement standard tasks without starting from scratch. Functions are bundled as Docker images, and experienced developers have the option to create custom runtime environments using Dockerfiles. Furthermore, integration with Oracle Identity and Access Management allows for precise control over access permissions, while OCI Vault ensures that sensitive configuration data is stored securely. Overall, this combination of features makes OCI Functions a powerful tool for modern application development.

Fixify is an advanced IT help desk solution that merges artificial intelligence automation with human skill to optimize support operations. By effortlessly integrating with current ticketing systems, Fixify can automate as much as 75% of Tier 1 and Tier 2 support requests, including tasks like password resets, application installations, and hardware troubleshooting. Its AI-driven ticket categorization captures patterns and trends, which aids in efficient triage and swift resolution. Additionally, real-time sentiment analysis leverages advanced language models to monitor user interactions, identifying emotional shifts and helping analysts deliver compassionate support. Fixify provides comprehensive visibility and oversight through dashboards that monitor key metrics such as response times, service level agreement compliance, and user satisfaction ratings. The platform is designed to accommodate multi-timezone operations, ensuring that global teams receive consistent support regardless of location. With customizable workflows and seamless integration with popular tools such as Slack and Teams, Fixify significantly improves the overall experience for end-users while fostering a more effective support environment. Ultimately, this innovative solution aims to enhance productivity and satisfaction for both users and support teams alike.

Xyte is an innovative cloud-based platform that facilitates the lifecycle management and operations of various devices, including AV, UC, IoT, and smart building technologies, allowing organizations to effectively oversee, regulate, and automate expansive device fleets. This platform features comprehensive fleet management capabilities for both cloud-connected and locally networked devices, along with real-time monitoring and coordinated firmware updates. Additionally, Xyte employs AI-driven agents, utilizing the "Model Context Protocol" (MCP), to provide self-healing functionalities, automated troubleshooting, and expedited resolution of issues. Seamlessly integrating with current IT workflows, ticketing systems, and messaging applications, it also offers no-code APIs for easy connectivity to a wide range of vendors. With a focus on enterprise-grade security, a universal device API, and modular components, Xyte enhances operational effectiveness and security. Notably, its advantages encompass diminished downtime, reduced need for on-site visits or “truck rolls,” heightened efficiency for system integrators, manufacturers, and internal IT/AV/UC teams, capacity for smart building oversight, and robust remote support capabilities, ensuring a comprehensive solution for modern device management. As organizations increasingly adopt advanced technologies, Xyte stands out as a pivotal tool in optimizing device operations and management efficiency.

Quash is an innovative quality assurance platform powered by AI, specifically crafted to enhance mobile testing by automatically creating and running functional and visual tests without the need for conventional scripting methods. It systematically maps each screen within your mobile application, converts product requirement documents into actionable test cases, and executes them through an AI engine that comprehends app navigation and user intent, effectively eliminating unreliable selectors and delicate test scripts. The platform intelligently learns the context of your application by analyzing app data, allowing it to adapt in real-time, which leads to considerably improved coverage and more seamless release processes by identifying edge cases at an earlier stage. Following test executions, Quash offers comprehensive bug reports featuring screenshots, session logs, insights into root causes, and recommended solutions, all accessible through a centralized dashboard that integrates test generation, execution, bug tracking, and analytics. Additionally, it is compatible with existing CI/CD pipelines, test management workflows, and bug-reporting tools, ensuring a smooth integration into current development processes while enhancing overall efficiency. Ultimately, Quash aims to transform the mobile testing landscape by providing developers with the tools they need to deliver high-quality applications faster and more reliably.

Triskell is a true Enterprise solution focused on Strategy Execution Management with advanced Project Portfolio Management features, helping to fill the gap between strategic planning and proper execution. Triskell allows companies to plan, prioritize, manage and monitor their organization's initiatives. It includes tools for demand management, capacity management, project portfolio management, application portfolio management, resource management, financial management, waterfall and agile project management, and IT service portfolio management.

Usetrace is an automation platform designed for software testing that offers performance monitoring, load testing, and regression testing specifically tailored for small to medium-sized enterprises. Featuring a code-free editor, it assists web development teams in crafting durable test cases that work across various browsers. Furthermore, Usetrace empowers production teams to effortlessly oversee essential business operations, guaranteeing that web applications or websites operate effectively through its on-demand testing capabilities. Among its range of functionalities, Usetrace also includes test reporting, project management tools, collaboration features, responsive testing options, a traces editor, as well as synchronization and waiting features, providing a comprehensive solution for software quality assurance and team productivity.

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

Instabug offers mobile apps bug reporting and in-app feedback. It allows seamless two-way communication between testers and users, as well as detailed environment reports for developers, after integrating the SDK. The integration takes less than 5 minutes and the results are amazing! Instabug is trusted by the top apps around the globe. Instabug is rated highly for its bug reporting and tracking tools. We offer exceptional support 24 hours a day.