Best Incident Management Software in Europe

NeuBird AI is an agentic AI platform built for IT and SRE teams who are done fighting fires manually. It watches your entire stack around the clock and when something goes wrong, it does more than surface an alert. It investigates by pulling from your logs, metrics, traces, and incident tickets, and figures out what actually broke and why, and tells the team exactly what to do next or simply takes care of it. Hawkeye by Neubird connects to the tools your team already relies on including Datadog, Splunk, PagerDuty, ServiceNow, AWS CloudWatch, and more. It reasons across all of them the way a senior engineer would, at any hour, without the 2 AM wake-up call. Incidents that once took hours now close in minutes, with MTTR reduced by up to 90%. Hawkeye runs continuously, deploys as SaaS or inside your own VPC, and fits within your existing security controls. No rip and replace. Just faster resolution, less noise, and more time back for the work that actually matters - The on-call coverage your team deserves, without the 2 AM wake-up calls

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Tired of juggling multiple tools for server and website monitoring? Meet Xitoring , the modern SaaS platform designed to streamline your infrastructure oversight. With just one CLI command, you can set up comprehensive monitoring for countless servers and websites in minutes—no complex configurations required. At its core, Xitoring uses Xitogent , a lightweight agent that collects critical performance data directly from your servers. This ensures real-time insights into system health, helping you identify potential issues before they become problems. By automating routine tasks, Xitoring saves you time and effort, allowing you to focus on innovation. Our global network of probing nodes keeps your systems under constant surveillance. From network outages to resource overloads, we detect anomalies instantly and notify the right person via customizable alerts. This proactive approach minimizes downtime, enhances reliability, and boosts customer satisfaction.

Cyberthreats are eradicated Restores confidence. Traditional antivirus is no longer sufficient. Malwarebytes eliminates all new threats before other antivirus systems even know they exist. Malwarebytes blocks viruses, malware, malicious sites, ransomware, hackers, and other threats that traditional antivirus can't stop. Organizations of all sizes use our cutting-edge protection and response strategies. Traditional antivirus is slow to respond to new threats. It's also "dumb". We use layers like anomaly detection (an artificial intelligence type), behavior matching, application hardening, and behavior matching to destroy malware that has never been seen before. It's not like traditional antivirus.

OnStation is the leading digital stationing and project location solution for road construction, infrastructure, and transportation projects. Trusted by contractors, engineers, inspectors, and DOTs, our platform eliminates the need for outdated paper stationing by providing automated GPS stationing, real-time geolocation, and field documentation tools—all in one easy-to-use app. With precise, automated stationing, teams can quickly access project details, measure distances, verify as-built conditions, and document work with photos and notes. Whether you're managing highway paving, bridge projects, or site development, OnStation ensures better communication, improved efficiency, and faster project closeout.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

RingStor stands out as a cutting-edge company specializing in data management, offering a range of software solutions for digital asset backup, incident management, emergency action planning, and business continuity strategies. Named after the technical framework of data storage, RingStor delivers affordable, cross-platform, multi-tenant solutions known for their exceptional performance and dependability. These solutions are designed for swift deployment, adaptable to various infrastructure needs, and user-friendly for efficient management. By integrating essential components, RingStor ensures that businesses can effectively mitigate the impact of disasters and avoid severe disruptions. One of their flagship offerings, RingStor LifeJacket, serves as a robust online platform that empowers businesses to evaluate risks, document and monitor incidents, and develop comprehensive emergency response and recovery plans. This SaaS solution equips organizations to systematically prepare for potential interruptions, fostering resilience and continuity in their operations. With RingStor, businesses can enhance their preparedness and safeguard their future against unforeseen challenges.

We are the #1 incident response provider in the world. We protect, detect, and respond to cyberattacks by combining complete response capabilities and frontline threat information from over 3000 incidents per year with end-to-end expertise. Contact us immediately via our 24-hour cyber incident hotlines. Kroll's Cyber Risk specialists can help you tackle the threats of today and tomorrow. Kroll's protection solutions, detection and response are enriched with frontline threat intelligence from 3000+ incident cases each year. It is important to take proactive measures to protect your organization, as the attack surface is constantly increasing in scope and complexity. Enter Kroll's Threat Lifecycle Management. Our end-to-end solutions for cyber risk help uncover vulnerabilities, validate the effectiveness your defenses, update controls, fine-tune detectors and confidently respond any threat.

WebEOC is a solution for crisis management that supports business resilience and intelligent response. WebEOC's unique set of utilities can be customized to suit the needs of any organization.