Business Software for Zendesk

Utilize our Catalog software to guide students through an interactive educational journey that begins with their career aspirations and supports their planning with effective tools, all while enhancing the efficiency of your catalog management process. Provide a seamless experience for program and course navigation with an intuitive search feature that caters to users on desktops, tablets, and mobile devices. Incorporate visuals, video links, and other engaging media to transform your catalogs into more dynamic resources. Preserve the accessibility and richness of your archived catalogs through Acalog, ensuring that modern students receive more than just a basic PDF course catalog. Effortlessly create, structure, and publish catalogs online in real-time to meet the demands of today's users. Enhance catalog change management by decentralizing with robust audit and approval controls, allowing for immediate updates to any part of the catalog without extra manual work or complex integrations. Leverage a fully integrated relational database to ensure greater accuracy and flexibility in your cataloging process. Additionally, empower prospects, students, and parents to effortlessly locate vital information directly on your website, enhancing their overall experience. This comprehensive approach not only improves user engagement but also streamlines your institution's catalog management efforts.

More than 60% of potential students rely on campus maps and virtual tours prior to making their enrollment decisions, with 62% indicating that virtual tours significantly increase their likelihood of enrolling. These engaging tools not only offer essential insights to prospective students at a pivotal time in their decision-making process but also enable them to imagine their future on your campus. Our innovative map software allows for seamless embedding of maps across various platforms, ensuring accessibility on all devices, including smartphones. It operates entirely in the cloud, requiring no additional hardware, and is compatible with your existing maps while offering GPS functionality and directions. User-friendly and easily customizable with your institution's branding, it serves as the ideal tool for crafting engaging virtual experiences. With this software, you can effortlessly set up tour stops and enrich them with videos, images, and informative descriptions to enhance interactivity. Incorporate 360-degree panoramas to deliver a fully immersive experience for your audience. Creating new tours is straightforward, and sharing them with your community is made quick and easy thanks to direct URLs for each tour, ensuring a wider reach and engagement. This approach not only streamlines the enrollment process but also fosters a deeper connection between prospective students and your institution.

Kindo has arrived, transforming the way we work forever. With just a few simple clicks, you can connect to any AI model, seamlessly integrate it with your existing applications, and delegate your repetitive tasks through efficient workflows. This innovative platform allows you to concentrate on the most rewarding aspects of your job, freeing you from the burden of mundane tasks. As the first self-service AI platform, Kindo securely links OpenAI's ChatGPT, Google Bard, Cohere Claude, or any AI model of your choice to your organization's data while maintaining privacy. Enhance your productivity with effortless AI-driven search capabilities, connect to over 200 SaaS apps, and easily construct no-code workflows powered by AI. By asking questions about your data, you can receive immediate answers, eliminating the need to sift through endless spreadsheets or wikis—Kindo effectively overlays AI tools onto your current applications to answer your most pressing inquiries. With Kindo, you’re not just working smarter; you’re revolutionizing your entire approach to tasks and information retrieval.

Effortlessly manage the lifecycle services of your managed devices from a centralized dashboard while ensuring device circularity operates seamlessly at any scale. Streamline the creation of IT Asset workflows by leveraging integrated service providers, tools, tracking, and reporting, all consolidated in one location. Automate logistics, integrate customer workflows, and achieve comprehensive traceability for both your teams and your customers. Discover how Evercycle successfully recovered 9,250 devices from 3,360 remote sites for a top cloud CRM within just 48 hours, all while maintaining minimal touchpoints, thorough traceability, and a disruption-free process. This showcases the efficiency and effectiveness of modern asset management solutions in today's fast-paced environment.

Artisan is an AI-powered outbound sales platform built around Ava, an AI BDR that runs prospecting, outreach, reply handling, and meeting booking for sales teams. Ava finds and prioritizes high-intent leads, enriches them with data from more than 22 sources, and launches personalized multi-channel sequences on behalf of sales reps. The platform can connect to existing tools such as Salesforce and HubSpot with two-way CRM sync, or it can operate as a broader outbound stack that replaces point solutions for data, sequencing, dialing, and booking. Artisan includes a 250M+ contact database, enrichment, intent signals, website visitor de-anonymization, CRM lead reactivation, closed-lost follow-up, event follow-up, upsell, cross-sell, and self-serve to sales-assisted campaigns. Ava can test message variations automatically, compare subject lines, CTAs, structure, and tone, and shift volume toward the messaging that performs best. She handles replies, qualifies interested prospects, manages objections, books meetings on rep calendars, and escalates conversations based on rules set by the team. Sales leaders can define approval workflows, account ownership protections, exclusion lists, DNC lists, escalation rules, and campaign-specific guardrails. Enterprise features include SOC 2 Type II, GDPR support, SSO, SAML, SCIM, role-based access, audit logs, workspace isolation, AI guardrails, and policy controls. By combining AI prospecting, lead enrichment, outbound sequencing, reply automation, meeting booking, CRM sync, compliance controls, and security, Artisan helps teams generate more pipeline with fewer manual sales development tasks.

Pivot is a user-friendly procurement software designed for businesses to manage their spending effectively while also boosting team productivity. Its seamless integrations with existing ERPs and company tools enable rapid deployment within just a few days, eliminating the necessity for a third-party integrator. The software's intuitive design encourages employee engagement, making extensive training unnecessary. For teams in finance, legal, compliance, and security, Pivot provides automation features that significantly minimize manual tasks and reduce the burden of excessive email communication. Efficient workflows facilitate prompt approvals, allowing employee requests to be securely processed within hours. Additionally, Pivot allows you to consolidate all vendor contracts and easily collect vital information, ensuring you remain actively involved in important legal matters while maintaining control over your procurement processes. By streamlining these efforts, Pivot ultimately enhances overall operational efficiency.

Enhance your marketing initiatives and deepen your understanding of customers by integrating feedback data into your CRM system. With real-time analytics, you can capitalize on positive responses while also addressing the concerns of dissatisfied customers. Strive to connect with every customer based on their feedback. Our advanced AI evaluates each piece of feedback instantly to deliver tailored responses according to the customer's sentiments and levels of satisfaction. Harness the potential of your advocates while proactively responding to your critics to address their concerns. By ensuring that customers receive timely answers to their inquiries, you can significantly improve their overall experience. Additionally, this approach leads to cost savings by reducing departmental expenditures, presenting a highly efficient solution that can yield an impressive 600% return on investment. Ultimately, this strategy not only elevates customer satisfaction but also drives business growth.

Ship the integrations that your customers and prospects require now, and watch your revenue soar without compromising your core products. Deliver secure, deep, and powerful integrations with advanced observability features and security for all types of use cases. We never store any of your customer's data. You can also securely store their OAUTH2 access tokens in your AWS Secrets Manager accounts. OAUTH2 authentication keeps your customers' credentials safe while giving them the ability to revoke their access tokens at any time. Use your OAUTH2 client secrets and IDS to take control of branding and security. Your application will have full autonomy over authorization and access tokens. Avoid the headaches of juggling multiple APIs and complex data transforms. Simplify integration with a single API and data model.

BigLittle RevenUp stands out as the premier solution for addressing revenue leak issues. No other product on the market matches its unique offerings. Our mission is to equip RevOps leaders with the essential tools, strategies, and insights necessary to unify the traditionally fragmented marketing, sales, and customer success operations into a cohesive revenue operations framework. By enhancing their capabilities, we empower these leaders to not only achieve but surpass their revenue targets, ultimately ensuring a lasting competitive edge for their organization. This holistic approach fosters collaboration and drives overall business success.

Uncover hidden sensitive information in unexpected locations such as screenshots, logs, messages, tickets, and tables in just a few minutes. With a single click, LightBeam facilitates the creation of detailed executive or delta reports that provide you with essential insights into your sensitive data landscape. By utilizing LightBeam's distinctive PII/PHI graphs, you can automate Data Subject Requests (DSRs) in a comprehensive manner tailored to your data infrastructure. Foster user trust by allowing them to take charge of their own data collection practices. Ensure ongoing oversight of how sensitive data is gathered, utilized, shared, and protected, maintaining suitable safeguards throughout your organization while keeping stakeholders informed. This proactive approach not only enhances compliance but also strengthens the overall data governance framework.

Syncly Social simplifies customer insight by bringing every feedback channel into a single, AI-driven platform. Instead of chasing conversations across platforms, teams can collect, organize, and analyze feedback in one place. Intelligent auto-tagging and taxonomy tools structure incoming data automatically. Advanced sentiment analysis helps brands understand customer emotions at scale. With natural-language queries through “Hey Syncly,” users can ask complex questions and get instant answers. Discovery tools highlight trends, patterns, and growth opportunities. Syncly Social enables faster, smarter, customer-centric decisions across the organization.

Blink serves as a powerful ROI enhancer for security teams and business executives aiming to efficiently secure an extensive range of scenarios. It provides comprehensive visibility and coverage of alerts throughout your organization and security infrastructure. By leveraging automated processes, it minimizes noise and decreases the incidence of false alarms in alerts. Additionally, it scans for attacks while proactively detecting insider threats and vulnerabilities. Users can establish automated workflows that incorporate pertinent context, simplify communication, and shorten mean time to resolution (MTTR). Alerts can be acted upon to bolster your cloud security posture through no-code automation and generative AI. The platform also facilitates shift-left access requests, streamlines approval processes, and allows developers to work without hindrance, all while ensuring application security. Furthermore, it enables ongoing monitoring of applications for compliance with SOC2, ISO, GDPR, and other standards, helping to enforce necessary controls. This comprehensive approach not only improves security but also enhances operational efficiency across the board.

Empower your customers to receive answers, address challenges, and take decisive steps through an engaging, conversational interface. Implement an AI assistant that is perpetually accessible, understanding, and reflective of your brand’s tone and identity. Assist customers in navigating even their most intricate problems, whether that involves processing an exchange or modifying a subscription. Adapt quickly to shifts within your business landscape, while leveraging analytics and reporting to consistently enhance the customer journey. Sierra's conversational AI platform allows your organization to create a customized AI assistant tailored to your unique business needs and clientele. Infuse your assistant with your company’s ethos, guidelines, procedures, and expertise, ensuring it embodies the finest aspects of your enterprise. Establish benchmarks to steer your assistant towards effective solutions, and implement safeguards to ensure alignment with your policies. Conversational AI extends beyond merely answering inquiries; with Sierra, your AI assistant can also take proactive measures to facilitate customer needs and improve overall satisfaction. This way, you can create a holistic customer service experience that drives loyalty and engagement.

We provide you with all the necessary resources to create your tool without needing to write code. With Blaze, you can develop multiple applications and seamlessly integrate them to enhance your team's workflows. Our commitment to being all-in-one is genuine; our Implementation Team will guide you through the entire app-building process, allowing you to concentrate on expanding your business. Take advantage of our highly customizable templates to start launching applications such as customer portals and internal tools that propel your business forward. Utilize Blaze's ChatGPT AI system to assist in the app development process. Create tables that represent your database, search for information, incorporate forms, and much more. Additionally, you can effortlessly drag and drop pre-designed Blaze components to construct your app. You can either use Blaze's no-code database or integrate your existing database to develop remarkable, tailored tools. Become an invaluable asset to your team without needing any coding skills, and watch your productivity soar as you harness the full potential of Blaze.

Every bank and fintech requires AI fraud investigators to create a reality where fraud victims are a thing of the past, and Trident is leading the charge by providing limitless investigators to these institutions. By deploying AI agents designed specifically to combat card fraud and APP scams, our solution integrates effortlessly with your in-app dispute forms, messaging systems, and alerting mechanisms. This innovation drastically reduces fraud resolution times from several days to mere minutes, ultimately enhancing customer satisfaction. Moreover, our AI agents bolster your fraud management capabilities, ensuring that every case is addressed regardless of the volume of incidents reported. With a streamlined process for handling false positives, our detection models can identify a greater number of transactions, ensuring that real fraud is captured effectively. Additionally, our assistant can be easily incorporated with platforms like Intercom, Zendesk, or any existing case management system you may currently utilize, providing a comprehensive tool for fraud detection and resolution. By harnessing the power of AI, we can transform the landscape of fraud investigation and support banks in safeguarding their customers more efficiently than ever before.

Introducing Ema, an all-encompassing AI employee designed to enhance productivity throughout every position in your organization. Her user-friendly interface inspires confidence and ensures precision. Ema serves as the essential operating system that enables generative AI to function effectively at the enterprise level. Through a unique generative workflow engine, she simplifies complex processes into straightforward conversations. With a strong emphasis on trustworthiness and compliance, Ema prioritizes your data's security. The EmaFusion model intelligently integrates outputs from various leading public language models alongside tailored private models, significantly boosting productivity while maintaining exceptional accuracy. We envision a workplace where fewer mundane tasks allow for greater creative exploration, and generative AI provides a unique chance to realize this vision. Ema effortlessly integrates with hundreds of enterprise applications, requiring no additional training. Furthermore, she adeptly interacts with the core components of your organization, including documents, logs, data, code, and policies, ensuring a harmonious workflow. By leveraging Ema, teams are empowered to focus on innovation and strategic initiatives rather than getting bogged down in repetitive tasks.

An AI agent designed to interpret information from your ticketing systems, customer relationship management tools, knowledge repositories, and release documentation can significantly enhance the efficiency of your support teams in ticket resolution. It streamlines the process by automatically directing tickets to the appropriate department based on their content. Transitioning from a reactive support model to a proactive one is possible by identifying potential issues before they escalate. Additionally, it organizes tickets into prevalent topics and patterns, thereby enriching knowledge bases to help decrease the overall ticket volume. BREVIAN AI agents come equipped with built-in security and safety features, eliminating the need for multiple product integrations to achieve enterprise readiness. They allow for the implementation of uniform controls that are independent of your data and models. Furthermore, business teams can integrate various agents to create an intelligent network that spans across their enterprise data. This solution also facilitates knowledge extraction from both structured and unstructured data, including images, enhancing overall data utility. Overall, leveraging such technology can lead to marked improvements in operational efficiency.

Enhance your support capacity by equipping your team with AI capabilities rather than simply hiring more staff. Markprompt seamlessly integrates into every aspect of both agent and customer interactions. Elevate your customer support by embedding it thoroughly within your product and throughout various touchpoints. Utilizing our REST APIs, JavaScript libraries, and headless React components allows you to create customer support that is a vital part of the overall user experience. Empower your customer support team with tools that automate routine tasks, enabling them to concentrate on what truly matters: providing exceptional service to customers. You can customize the instructions, behaviors, and design of your chatbots and agent applications, testing them in a sandbox environment prior to rollout. Additionally, analyze the interactions between your customers and agents with your AI applications to identify gaps in knowledge and make necessary improvements. This holistic approach will not only streamline operations but also lead to enhanced customer satisfaction and loyalty.

HumanX stands out as a specialized omnichannel conversational AI designed specifically for your business, utilizing your unique data to guarantee that responses are not only relevant but also aligned with your brand identity. It enables personalized one-on-one communication on a large scale, effortlessly collecting accurate, significant, and enduring data from multiple channels. In contrast to open AI models, HumanX operates within a closed LLM framework, giving you total control over your data while ensuring compliance with your specific data management requirements. Experience how HumanX revolutionizes business communication by delivering a seamless, intelligent, and customized experience across every channel. This demonstration will showcase everything from complex data integration to instantaneous customer engagement, providing insight into the future landscape of AI-enhanced business interactions. Discover how HumanX can positively impact your brand today, paving the way for more effective engagement strategies.

Tarsal's capability for infinite scalability ensures that as your organization expands, it seamlessly adapts to your needs. With Tarsal, you can effortlessly change the destination of your data; what serves as SIEM data today can transform into data lake information tomorrow, all accomplished with a single click. You can maintain your SIEM while gradually shifting analytics to a data lake without the need for any extensive overhaul. Some analytics may not be compatible with your current SIEM, but Tarsal empowers you to have data ready for queries in a data lake environment. Since your SIEM represents a significant portion of your expenses, utilizing Tarsal to transfer some of that data to your data lake can be a cost-effective strategy. Tarsal stands out as the first highly scalable ETL data pipeline specifically designed for security teams, allowing you to easily exfiltrate vast amounts of data in just a few clicks. With its instant normalization feature, Tarsal enables you to route data efficiently to any destination of your choice, making data management simpler and more effective than ever. This flexibility allows organizations to maximize their resources while enhancing their data handling capabilities.

PlayAI is an advanced voice intelligence platform that empowers organizations to generate exceptionally lifelike, human-sounding AI voices suitable for numerous uses. It offers a comprehensive suite of tools that facilitate the development of voice agents, which can seamlessly integrate into web applications, mobile devices, and telephone systems. The voice models provided by PlayAI are crafted to deliver a natural and expressive auditory experience, thereby improving customer service, virtual assistance, and front desk communications. Additionally, the platform's versatile deployment capabilities cater to various applications, including voiceover production, podcasting, and beyond, positioning it as an optimal choice for businesses aiming to incorporate conversational AI into their offerings. As a result, PlayAI not only enhances user engagement but also streamlines communication processes across different sectors.

Train securely using your organization's private data while integrating with a variety of applications. Tailored specifically for delegating workflows through natural language commands, our custom agents effortlessly mesh with your existing processes, automating tasks and handling data efficiently. Consider Azara to be an adaptable suite of AI resources crafted to enhance your professional tasks. Our team of specialists is available to guide you and help formulate actionable strategies to address your challenges. Furthermore, we provide a range of generators capable of creating content, brainstorming new product concepts, drafting emails, and much more. These credits facilitate activities such as training AI agents, linking with third-party applications, executing workflows, or engaging in conversations based on computational needs, ensuring a comprehensive approach to your productivity needs. This seamless integration not only boosts efficiency but also empowers users to focus on more critical aspects of their work.

Streamline fragmented systems and eliminate data silos by empowering your teams to create sophisticated applications, automate workflows, and construct data pipelines effectively. Quickly automate intricate business processes across various applications in mere minutes. Develop and launch both customer-facing and internal applications effortlessly. Take advantage of an extensive selection of pre-built rich components to enhance your projects. Ensure enterprise-grade security and governance while benefiting from robust debugging and change management capabilities. Accelerate the development of enterprise-grade applications by tenfold without the need for coding. Leverage powerful reliability features, including caching, rate limiting, and circuit breakers. Create custom integrations in less than a day using the connector SDK, facilitating seamless connections. Achieve real-time data replication from any source to desired destination systems, making it easy to transfer data across applications, data warehouses, or data lakes. Additionally, enable preload transformations and automated schema mapping to streamline your data processes further. This approach ensures that your organization can respond to challenges with agility and efficiency.

Empower growth and marketing teams to enhance engagement and conversion rates tenfold, all without the need for data or engineering personnel. Elevate your application with an AI-driven personalized user interface that integrates flawlessly with your existing data architecture for a customized experience. By strategically optimizing the onboarding process, we can significantly boost user activation rates. Taking into account factors such as user roles, company types, and specific intents allows us to craft bespoke quick-start guides and tours. Additionally, enabling users to personalize menu or shopping items according to their preferences and behaviors fosters a more engaging browsing experience. Utilizing insights derived from purchase history, browsing habits, and demographic information allows us to provide tailored promotions and discounts that truly resonate with individual users. Our analytical frameworks identify common characteristics among less active users, creating thousands of segments aimed at re-engagement. Moreover, we can efficiently identify successful variants from millions of options, enhancing the user journey at every touchpoint while ensuring that every interaction is optimized for maximum impact. This tailored approach not only boosts user satisfaction but also drives long-term loyalty.

Ducky is a fully managed AI search solution built for modern product teams. It enables developers to deploy semantic search quickly using simple APIs and SDKs. The platform understands content across multiple formats, including documents, images, and text. Automated indexing and reranking deliver accurate results from day one. Advanced metadata support allows users to filter search results by attributes such as date, category, or tags. Ducky works seamlessly with today’s leading language models. Context filtering reduces token usage and lowers AI costs. Built-in relevance optimization improves search quality over time. No setup or training is required to get started. Ducky helps teams focus on building product features instead of search infrastructure.