Business Software for RMS Cloud

A call accounting system, in its most basic form, collects and retains data regarding telephone calls from various phone systems for subsequent examination by an individual or a computer. In a typical business setting, a telephone system equipped with multiple extensions or handsets is referred to as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). This system facilitates the connection between multiple telephone lines and the local telephone exchange, linking it to the office's handsets. Additionally, PBX extensions are not confined to human-operated handsets; they can also encompass extensions designated for auto attendants, hunt groups, voice mail systems, fax machines, and a variety of other devices, thereby enhancing communication efficiency within the organization. The versatility of these systems allows businesses to manage their communications more effectively while also providing valuable insights through call data analysis.

Avvio stands at the forefront with cutting-edge solutions tailored for hotels and accommodation providers. We have pioneered the world's inaugural AI booking engine, designed to surpass the dynamic demands of properties in Europe and North America, while also facilitating impressive direct revenue growth. Our AI booking engine, known as Allora, is the culmination of extensive innovation over the years. By harnessing artificial intelligence, Allora continuously fine-tunes its performance to secure improved results for every hotel and accommodation provider that utilizes the platform. As the first AI-driven booking engine globally, Allora outshines its competitors with superior adaptability and intelligence. By enhancing online interactions between hotels and their guests, Allora is dedicated to boosting direct bookings and fostering customer loyalty through an engaging user experience. This innovative approach not only transforms the booking process but also sets a new standard for the industry, ensuring that accommodations stay ahead in a competitive market.

Our cutting-edge POS solutions, effortless integrations, and knowledgeable hospitality consultants will streamline the intricate processes, relieving you of the burden. After extensive research and development, we have developed what we consider to be the most sophisticated POS system available for hospitality establishments today. OrderMate offers extensive customization options to accommodate any type of hospitality venue. Whether you're operating a bustling full-service restaurant, an expansive multi-area pub hotel, or a fast-casual franchise, OrderMate is designed to meet your specific requirements. Crafted in collaboration with top industry chefs and operators, OrderMate's state-of-the-art printing configurations are capable of addressing even the most intricate and diverse hospitality operations. Additionally, our innovative paperless KTS solutions can function independently or be integrated with POS printers to fulfill the most demanding needs. With our system, you can enhance operational efficiency while providing exceptional service.

Combine your front and back-end systems along with communication channels to generate impactful data and insights that guarantee a fluid customer journey. A marketplace platform enables seamless integration with any point-of-sale system, facilitates global dropshipping, allows for returns and fulfillment from various storefronts, and supports click-and-collect services, all within a single platform. With our exceptional Product Information Management (PIM), API, and connectors, connecting with third-party sellers becomes effortless, allowing you to rapidly broaden your product and category selections, effectively achieving a limitless inventory. By consolidating a disjointed buyer and seller ecosystem, you can transform into the go-to destination for customers seeking personalized content and a thoughtfully curated selection of products. This marketplace model not only opens up diverse and adaptable revenue opportunities, such as lead generation, subscription memberships, sales commissions, and advertising space, but it also fosters a sense of community among your customers, making them feel part of a supportive group through exclusive content and membership perks. Ultimately, this approach enhances customer loyalty and engagement, creating lasting relationships that benefit both the business and its clientele.

With its innovative Open Pricing mechanism, adaptable automation, and forecasting driven by demand, the Duetto RMS Platform equips revenue teams to implement and expand profitable strategies while enhancing customer value through seamless real-time data integration across all sectors. By utilizing Duetto, you can optimize your focus on what truly matters. Crafted by seasoned professionals in the hospitality industry, Duetto revolutionizes contemporary revenue strategies. Standing out as the most adaptable room-pricing software available, GameChanger enables you to modify segmentation and custom pricing approaches as needed, ensuring that no data is ever lost in the process. In addition, ScoreBoard integrates a wider array of data sources than any other RMS, synthesizing all necessary information for accurate forecasting at both the property and stay date levels. Furthermore, BlockBuster serves as Duetto’s answer to striking the perfect balance between group and transient business, facilitating informed, collaborative decisions among revenue and sales teams for optimal outcomes. This comprehensive suite of tools allows for a more strategic approach to revenue management in the hospitality sector.

Altitude is a comprehensive smart hotel platform designed to streamline the operational process, equipping you with essential tools for success. Empower Our goal is to reduce the burden of manual management, enabling the hospitality sector to achieve results across all dimensions of their operations. We advocate that success doesn't hinge on extravagant features; rather, it stems from providing budget-friendly solutions that attract guests, foster growth, and are straightforward to oversee. Escalate Enhance your business's potential with simple solutions that empower guests to tailor their stay experience. Allow your patrons to influence additional revenue through upselling, cross-selling, service orders, and direct bookings, thereby increasing profitability. Engage Establish a connection with your guests at any moment using real-time communication tools like SMS messaging, push notifications, and service requests. Our contactless mobile and web portal tools allow guests to discover your hotel long before their arrival, creating a seamless and engaging experience from the start. Additionally, this level of interaction can significantly improve guest satisfaction and loyalty, encouraging repeat visits.

Welcome to InfoDEN Pty Ltd, an Australian software company that focuses on creating specialized solutions for Hospitality Interfaces and PABX call logging, as well as telephone call accounting and billing software. At InfoDEN, we believe that delivering high-quality products is just the beginning of meeting our clients’ needs; we also prioritize exceptional customer service to ensure our clients receive a comprehensive solution that meets their expectations. Our current offerings include the PABX Call Logger as well as more than 30 different Hospitality Interfaces. For further details about InfoDEN's products or services, please reach out to our Sales Manager. We take pride in developing all of our Interfaces in-house, which allows us to tailor our standard PMS Hospitality Interfaces to incorporate additional custom features as necessary. Although a development fee may be applicable depending on the complexity of the requested customizations, we often absorb the development costs in most instances to benefit our clients. This commitment to customer satisfaction underscores our dedication to providing not just products, but also a partnership with our clients.

Point of Sale ExceedPOS from H&L gives you total control and transparency over your food and beverage operations. Ultimate customisation To simplify your day, customize your point-of-sale. You can easily add products, set prices and link up your payment and printer systems. Manage your inventory H&L's integrated stock management POS Software system manages both food and beverage items with ease and simplicity. Stocktakes The POS can be used to perform stocktakes. The completed count is processed, and sent to the Stock module for processing. Available portions Let your system handle your available portions For a shift, your staff can view it on every POS. Stock Batches Staff can record stock delivery. You can record information such as weight, temperature, and quantity. Drive incremental sales Enhance staff performance

RMS POS is a trusted point of sale system utilized by hospitality venues across the country, known for its security, speed, and reliability tailored specifically for hotels, bars, restaurants, cafes, and retail establishments. This comprehensive point of sale solution caters to the diverse needs of hospitality businesses, from local coffee shops to hotel bars and gift shops, ensuring that it can adapt and grow alongside your enterprise. Venues in the hospitality sector depend on our intelligent features, exceptional integration options, and dependable service that alleviates stress in daily operations. Reach out to discover how our POS system can meet the unique needs of your establishment. RMS provides a complete POS solution that encompasses various businesses within the hospitality, retail, and food sectors, ensuring that whether you're operating a fine-dining restaurant, a retail shop, or a hotel bar, we have the tools to help you achieve your business objectives effectively. Our commitment to customer satisfaction and continuous improvement makes us a preferred choice in the industry.

By implementing Digital as a Service (DaaS) solutions, we aim to address your most significant business challenges. Our approach to Workplace Modernisation integrates your various systems and processes in a user-friendly, low-code manner, leading to enhanced efficiencies and innovative working methods that may exceed your expectations. Improve customer service, user experience, and operational effectiveness through intelligent solutions that provide your agents with a comprehensive overview, link data to existing frameworks, incorporate gamification, and automate repetitive tasks. Ensure Business Connectivity by securely linking your organization, personnel, and systems for optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. Unified Communications plays a vital role in fostering modern productivity, enabling your teams to collaborate seamlessly from any location, at any time, and on any device. By integrating your front and back office personnel, you can significantly enhance customer satisfaction and boost employee engagement, ultimately driving your business forward. This holistic approach not only streamlines operations but also empowers your workforce to excel in an increasingly digital landscape.

Envision your franchisees as integral contributors to the shared advancement of your network. This vision can become a reality with ClearView by Resurg, which offers an operational performance dashboard that allows you to assess the overall performance of your network while also enabling detailed analysis at both the regional and individual franchisee levels. ClearView is not only a flexible solution but also a mobile-friendly option that provides franchisees with data access anytime and anywhere, restricted only to what they are permitted to view. This collaborative approach fosters a unified network aimed at enhancing performance and improving operational efficiencies. With the ability to use ClearView on mobile devices, you can effortlessly retrieve real-time data with just a touch, regardless of your location. Additionally, this tool empowers your Business Development Managers (BDMs) to enter stores equipped with immediate performance insights, significantly saving time and adding value to your franchise network. The benefits of ClearView extend beyond these features, promoting a culture of informed decision-making throughout your entire franchise system.

ENGAGING WITH YOUR AUDIENCE TalkBox is not just a multi-channel communication platform; it serves to enhance database acquisition, boost the size and worth of your customer base, and help identify and keep your top clients. We accomplish this by providing tailored, relevant automated messages and pathways that influence customer actions. Designed for ease of use, the TalkBox application is a robust tool that enables the rapid creation of engaging campaigns through an intuitive drag-and-drop editing interface. Regardless of whether you utilize a single channel or a combination of email, SMS, social media, and web platforms, TalkBox facilitates your connection with your audience. The real strength of TalkBox emerges through its automated communication features that propel your business forward effortlessly, granting you precious time back in your day. With TalkBox, you can focus more on strategy while we handle the execution, ensuring your communication is both effective and efficient.

REVEAL HOTEL DATA TO REVENUE Increase direct bookings and incremental revenue by having the ability to access, optimise and manage your hotel data. We are your single source solution for hotel data. DATA EXTRACTION InTouch Data's pmsXtract can securely access, extract, and clean data from a wide range of PMS. CUSTOMER RELATIONSHIP MAINTENANCE DataArc, our CRM application, is your complete-function solution for accessing, managing, and monetising guest data. EMAIL MARKETING DataArc.mail allows you to create powerful, data-driven communications for your guests. BUSINESS INTELLIGENCE HotelSnapShot consolidates both internal and external data, beyond the PMS, in order to help you identify factors that are affecting your hotel.

ResHub - Tools for Accommodation Providers Booking Engine Allows reservations anytime from any device, day or night. OTA Auto Responder Provides 24/7 responses to inquiries from Online Travel Agencies. Accommodation Module A robust content management system tailored specifically for the industry. Statistics Facilitates the reporting and monitoring of essential key performance indicators.

Revolutionizing hotel revenue management worldwide across more than 100 markets, LodgIQ RM is transforming the approach that hoteliers take towards maximizing their revenue. Utilizing advanced data science and machine learning techniques, our technology provides real-time optimized pricing suggestions that enhance decision-making. This leads to improved forecasting accuracy, more strategic room pricing, and a significant return on investment. Additionally, RM Droid functions as an automated revenue management assistant that operates seamlessly in the background, employing sophisticated machine learning algorithms to make informed, data-driven decisions continuously. The integration of these technologies not only streamlines operations but also empowers hoteliers to stay competitive in a dynamic market.

Encourage Your Guests to Bid for Room Enhancements GUEST EXPERIENCE 1. Pre-Stay Email Notification In the days leading up to their stay, guests receive an automated email that presents them with an opportunity to elevate their stay at your hotel with potential upgrades. 2. Guests Submit Bids for Upgraded Rooms Through a user-friendly slider, guests can submit bids for various room categories. The hotel then evaluates these offers, choosing whether to accept or decline them. If a bid is accepted, the guest enjoys the upgrade for an additional fee, while declined offers leave their original reservation intact. 3. ...And Opt for Additional Services Provide guests with the option to purchase extra services from a tailored menu designed to enhance their overall experience at your establishment. This additional offering adds value to their stay, making it even more memorable.

Solutions driven by data that enhance your business capabilities. Our worldwide data and analytics services establish benchmarks for the hospitality sector and guide your decision-making by providing insights into market dynamics and competitive landscapes. Performance metrics enable you to gain competitive intelligence and evaluate trends in marketplace performance and profitability. By utilizing consumer surveys and market research, you can gain a deeper understanding of your customers, businesses, and overall destination landscape. Additionally, data regarding supply and development pipelines ensures you remain informed in a rapidly changing marketplace. Tailored expert analysis and forecasts specific to your market will equip you to navigate upcoming challenges effectively, allowing you to stay ahead of the curve.

Tyro EFTPOS offers a quick, straightforward, and secure payment solution. When it comes to serving your customers, every transaction matters, so opt for EFTPOS that enhances your business performance, with choices like Fast Countertop EFTPOS or Mobile EFTPOS available. Expand your payment options by allowing customers to choose their preferred method with a wider range of accepted payment types. With Tyro’s Tap & Save feature, you can minimize your costs while embracing innovation, as it helps reduce payment fees for Tap & Go debit card transactions. This advantageous feature provides least-cost routing for your business, automatically selecting the most affordable methods to process eligible Tap & Go transactions, resulting in an average savings of 8.1% on Merchant Service Fees for Tyro Tap & Save users. Experience the advantage of EFTPOS that connects directly to your systems by linking with over 300 POS/PMS providers through Tyro. Our fully integrated EFTPOS machine software, crafted and updated by our dedicated team of engineers, eliminates the need for middleware, allowing for smoother operations and improved efficiency for your business.

M3's Accounting Core software is a powerful tool built specifically for the hospitality industry, offering a comprehensive, cloud-based solution to streamline hotel accounting tasks. With over 20 years of development, it helps hotel owners, managers, and accountants manage everything from tax reporting to multi-property financials. The platform’s customizability allows users to create tailored financial reports, track budgets, and integrate seamlessly with other systems. Accounting Core supports vital features like accounts payable, daily reporting, and project cost tracking, which are crucial for managing large portfolios and improving operational efficiency. Additionally, its multi-currency and multi-company functionalities make it ideal for both small and large hotel operations. Hoteliers can benefit from increased data security, allowing for customized user roles and secure access to financial information across properties. The platform’s user-friendly interface ensures smooth navigation while reducing the time and complexity of traditional accounting practices.

Tourist Park Data Insights Elevate your business operations using in-depth analytics and performance indicators. Engaging Tourist Park Analytics Parki serves as a digital intelligence platform that equips managers and proprietors with essential data for strategic decision-making. We integrate information from leading cloud accounting platforms such as Xero, MYOB, and Quickbooks Online alongside property management insights from RMS, Newbook, and Seekom. In addition, we collect data from Google Analytics and social media platforms like Facebook and Instagram. This comprehensive data integration provides a thorough analysis of the performance metrics related to tourist park businesses, enabling owners to adapt and grow effectively.

With 25 years of expertise, Envent stands out as Australia’s leading digital directory design firm. So why should you choose Envent? For design, we provide fully customized industrial design services. In terms of software, we offer the most extensive wayfinding suite available in the marketplace. Our production capabilities include consulting for both high and low-volume manufacturing across a variety of materials. With a strong installation background spanning 25 years throughout Australasia, we ensure seamless implementation. Furthermore, our support includes personalized proactive customer service solutions designed to address your unique requirements. Envention, our proprietary digital wayfinding platform, has been meticulously crafted by our talented in-house team. This platform consists of three distinct functional tiers: Essential, Specialist, and Enterprise suites, each featuring adaptable software modules that can be customized to align with your business needs. Envent is distinguished by its focus on premium, tailored digital wayfinding and directory systems, backed by over 25 years of industry knowledge and experience. Our commitment to innovation and customer satisfaction sets us apart in the competitive landscape.

EzyRez is a comprehensive software solution for reservations, trust accounting, and property management, tailored to address the intricate requirements of modern building managers. Featuring specialized modules for various sectors such as management rights, motels, serviced apartments, real estate, holiday property management, hotels, backpackers, B & B's, and marinas, EzyRez caters to a wide array of property types. Celebrating its 16th year, the software is widely utilized across Australia and New Zealand and is renowned for its unwavering dedication to customer service, backed by a responsive professional support team and ongoing product enhancements. Additionally, it offers integrations with SMS marketing, Microsoft Outlook, and Word, providing seamless functionality. Partnerships with platforms like EzyChannel, SiteMinder, and Levart further enhance its capabilities, while features such as EzyRez Online, TripAdvisor TripConnect, and Google Hotel Price Ads ensure that users can optimize their property visibility and booking efficiency. This multifaceted approach positions EzyRez as a leader in the property management software industry, continually adapting to the evolving needs of its users.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

ORCODA Workforce Logistics System is a solution to mass movement of remote workers. It allows for one login which increases accuracy and visibility. The entire process can be seamlessly integrated and optimised with greater compliance. One platform that manages "white space" between existing personnel supply chains. It links multiple databases and allows for tracking the movements of each worker, contractor, and supplier. A complete digital solution for managing remote workers with a complete digital solution to provide governance and compliance. OWLS connects on-site management with sub-contractors, suppliers, and employees throughout the entire personnel supply chain.

Transport management software that optimizes, integrates, and digitally transforms your transportation operations. Get 100% visibility to streamline your transport and supply chain logistics. This allows your team to quickly implement control over infield operations in real time, reducing risk and improving efficiency. It also provides better service to customers. Provides technical solutions for deliveries and collections, people, and in-field transportation operations and services.