Business Software for Dialpad Connect

Amazon's cloud-driven voice assistant, Alexa, is accessible on a vast array of devices, both from Amazon and various third-party manufacturers. This innovative technology enables the creation of seamless voice interactions, allowing users to engage with their everyday technology in a more natural manner. To facilitate development for Alexa, a wide array of resources such as tools, APIs, reference solutions, and comprehensive documentation are available. Begin your journey into voice technology by creating Alexa skills, linking Alexa with devices, or embedding it directly into your offerings. Additionally, you can leverage our Alexa Solution Provider network, which offers an extensive suite of services including strategic guidance, validated reference architectures, hardware solutions, and support for both software development and market entry strategies. The possibilities for enhancing user experiences through voice technology are vast and waiting to be explored.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Call Optix is an innovative platform that utilizes AI for sales intelligence and voice analytics, turning customer interactions into actionable revenue insights. It provides automatic transcription and analysis of each call, incorporating sentiment analysis and dynamic tagging to uncover trends and identify upselling possibilities. Additionally, the AI is capable of extracting tailored fields pertinent to your business, such as check-in dates, policy numbers, and vehicle preferences. Performance scorecards for agents evaluate call quality and efficiency, offering managers insightful visibility regarding both strengths and areas needing improvement for focused coaching. The Business Intelligence Dashboard functions as an up-to-the-minute command center, displaying call metrics, talk time, and revenue statistics, while the visual Sales Board and Pipeline Funnel facilitate the tracking of deals through customizable stages, complete with win/loss ratios and conversion information. By streamlining the entire process from lead acquisition to deal management while maintaining a comprehensive activity history, Call Optix integrates conversation intelligence and CRM into a single platform, supported by AI agents that manage bookings, qualify leads, and conduct follow-ups effectively. This cohesive approach not only enhances operational efficiency but also empowers teams to make informed decisions that drive sales growth.

Get more responses, book more meetings, ensure that nothing slips through the cracks, and get more meetings. Fast-growing companies that care about customer service. Smart messaging can help you win more meetings, replies, and deals. Increase customer satisfaction and team engagement. Know exactly who opened your email and what content they viewed. Automate your work, increase sales performance and align your reps. From a bird's-eye view, analyze performance trends and improve process. You can open more doors and increase productivity by 10x without leaving your inbox.

MagicTime ensures that every billable minute is recorded with precision, eliminating the risk of underreporting your time. You can complete your timesheet in just a few clicks, allowing you to dedicate more energy to additional billable tasks. With enhanced transparency and verifiable client reporting during the billing process, you can significantly boost your collection rate. The AI integrated into the system learns from your workflow, continuously improving its accuracy day by day. Within a few weeks, you may find that filing your timesheet takes almost no time at all. Your data remains exclusively yours, as it is protected from access by anyone, including firm administrators, ensuring a highly secure environment for all your sensitive and non-sensitive information. The system captures every billable minute seamlessly in the background while automatically categorizing and tagging activities to the appropriate client and matter using AI technology. Additionally, it allows you to file time entries to your legal practice management software, such as Clio, with just a single click, streamlining your workflow further. This innovative solution not only saves time but also enhances your productivity in managing legal tasks.

Accelerate your recruitment process with our adaptable pipelines, integrated job postings, and seamless connections to your favorite tools. Success in recruitment hinges on effective collaboration, and the platform you select should facilitate that essential teamwork. Recruitly® equips you with the necessary resources to engage with clients, candidates, and your team effortlessly. Enhance your brand recognition, showcase your offerings, and engage your audience proactively to stay ahead of your competitors. Our marketing and promotional features are designed to captivate your audience and boost your brand visibility. Recruitly seamlessly connects with numerous software solutions that your organization already utilizes, streamlining both recruitment tasks and daily operations. With an extensive array of extensions, plug-ins, and integrations available, you can concentrate on what truly matters in your recruitment efforts and drive your success forward. Furthermore, our platform continually evolves to meet the changing needs of the recruitment landscape, ensuring you remain competitive and effective in your strategies.

Time Miner is a robust timekeeping software tailored for law firms and individual attorneys, focusing on secure retroactive tracking. This innovative platform automatically detects and records billable hours that may have been overlooked from various communication channels, including calls, emails, and texts, all without the need for timers or altering current workflows. By effectively integrating with systems such as Clio, MyCase, RingCentral, Gmail, Dialpad, and Outlook, Time Miner meticulously analyzes communication patterns, pinpointing billable exchanges associated with clients and cases, subsequently transforming them into precise and ready-to-review time entries. Additionally, it accommodates call logs from carriers like Verizon, T-Mobile, and AT&T, permits the manual upload of contact lists, and safeguards sensitive information through AES-256 encryption. Engineered to curb revenue loss, Time Miner enables legal practitioners to regain missed billable hours, enhance precision in time tracking, and boost overall profitability—making the process not only effortless but also secure. Ultimately, this solution represents a significant advancement in optimizing billing practices within the legal industry.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Prodoscore™ is a software solution that measures your most valuable asset: your people. Prodoscore surfaces insights that keep you better informed and better prepared, using Machine Learning, AI, & Natural Language Processing. We measure thousands of daily activity points across your core business applications to provide productivity intelligence. Our mission is to provide never before seen visibility into employee engagement, rooted in data and digestible in seconds, to support a flexible work environment and ensure accountability. We want to be at the center of workplace decision-making by providing exceptional productivity intelligence that generates actionable insights for leadership. Implementation takes less than 15 minutes and has no impact on the end user.

AutoReach serves as a high-capacity power dialer tailored for contemporary sales teams that recognize the significance of the initial call in the customer journey. By utilizing this tool, users can boost their connection rates by 30% and increase talk time by 300% per hour, leading to more meaningful interactions with potential clients. The platform incorporates AI-driven capabilities for dial list creation and prioritization. With various dialing modes available—Power, Preview, Blended, and Predictive—users can seamlessly alternate between the modes that align best with their operational needs. Additionally, it can be implemented quickly, allowing sales representatives to be instantly equipped to personalize their next call, all while leveraging familiar Salesforce functionalities, which enhances the overall efficiency of the sales process. This ensures that sales teams can adapt to dynamic environments and maximize their outreach efforts effectively.

Abstrakt's Real-time Conversational Coaching Software works for all levels of sales, allowing organizations to build consistent, repeatable sales motions for new reps. Our software empowers teams to deliver on their targets using Real-Time Frameworks and Recommended Responses. Abstrakt's job is to help decrease ramp timelines, decrease loss rates and replicate your Top Performers. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies - no integrations or phone systems are required, ever. Your SDR team may struggle to book meetings and demos, and now they are live on a sales call with a prospect. Using Abstrakt's Inbound and Outbound Frameworks, they can guide the prospect through a journey that acknowledges where they are in their journey. Abstrakt helps teams ramp up faster, by literally duplicating your top performers. Across the revenue lifecycle from Sales Development Representative to Account Executive through to Account Management and Customer Success, Abstrakt ensures each customer touchpoint is consistent and optimized for successful outcomes.

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

Boost your revenue, elevate customer satisfaction, and streamline operational processes by leveraging AI-driven insights from all customer interactions. Discover ways to refine sales presentations, identify compliance challenges, and enhance the overall customer journey, among other benefits. Enthu.AI offers complete customization tailored to your unique needs, whether in sales, support, or customer success. Experience straightforward data visualization that produces actionable insights across various business areas, revealing new revenue potentials. You can filter calls by date, agent, specific moments, feedback, duration, call type, and much more. This functionality enables you to develop and evaluate calls based on personalized quality assurance hypotheses effectively. Moreover, you can analyze a 30-minute conversation in less than 30 seconds by automatically navigating to the segments where dialogue occurs, eliminating the need to listen to the entire call. By utilizing these advanced tools, you can optimize your team's performance and enhance overall business outcomes.

Motileo is an innovative platform focused on enhancing sales performance and fostering team engagement through gamification, which reimagines routine business activities and key performance indicators (KPIs) as engaging and competitive experiences aimed at boosting productivity and outcomes. By integrating seamlessly with existing tools like CRM systems, it automatically gathers essential performance metrics such as calls made, meetings scheduled, deals finalized, and revenue earned, transforming these figures into dynamic competitions, achievements, and progress tracking for both individuals and entire teams. Moreover, Motileo incorporates game-inspired mechanics into the work environment, recasting targets as accomplishments, milestones, and missions that lead employees toward quantifiable results while maintaining their involvement in the process. Teams have the opportunity to engage in tailored competitions or direct challenges that cultivate a spirit of friendly competition and promote ongoing effort, all while automated recognition features grant participants points or coins that can be exchanged for rewards. This unique approach not only motivates employees but also enhances collaboration and camaraderie among team members, making work more enjoyable and productive.

Matia serves as a comprehensive DataOps platform aimed at streamlining contemporary data management by merging essential functions into a cohesive system. By integrating ETL, reverse ETL, data observability, and a data catalog, it removes the reliance on various isolated tools, thereby simplifying the challenges associated with managing disjointed data environments. This platform empowers teams to efficiently and reliably transfer data from diverse sources into data warehouses, utilizing sophisticated ingestion features that include real-time updates and effective error management. Furthermore, it facilitates the return of dependable data to operational tools for practical business applications. Matia prioritizes inherent observability throughout the data pipeline, offering capabilities such as monitoring, anomaly detection, and automated quality assessments to maintain data integrity and reliability, ultimately preventing potential issues from affecting downstream processes. As a result, organizations can achieve a more streamlined workflow and enhanced data utilization across their operations.

RedSky offers a comprehensive construction management platform that is both modular and easily scalable. A diverse range of organizations, including contractors, sub-contractors, specialist contractors, M&E professionals, developers, civil engineers, and fit-out specialists, utilize this system to seamlessly connect their finance, commercial, operational, and site teams. Our software ensures that operational, commercial, financial, and site-based teams remain interconnected, which accelerates workflows and provides immediate access to real-time data from any device, at any time, and from any location. This connectivity empowers your teams to make informed decisions based on reliable data showcased on intuitive and robust dashboards. With our fully integrated platform, you can mitigate risks and regain control of your projects. All information is securely centralized, eliminating concerns about duplicate entries, generating reports from various systems, depending on outdated information, or risking data loss. Additionally, the platform's adaptability allows for continuous enhancements to meet the evolving needs of your organization.

You can create unlimited sales pipeline dashboards tailored to your needs, enabling you to monitor your sales processes, business activities, and recruitment funnels at any time. Each lead that is generated is prominently displayed as an opportunity on your dashboard. After integrating your leads into the CRM-Hub dashboard, you have the flexibility to create multiple stages, allowing you to transition leads through the sales cycle while clearly identifying their current status. When a lead or prospect is entered into CRM-Hub, all relevant contact information is organized instantly for efficient management of your relationship—from initial suspect to fully converted customer. Moreover, your prospects and clients have the convenience of scheduling meetings and calls directly through your calendar dashboard, functioning similarly to any external calendar service. However, with CRM-Hub, everything is consolidated into one accessible location, making communication effortless for both you and your clients. Ultimately, this streamlined approach fosters stronger connections and enhances overall productivity in your sales efforts.

DataGrail is an industry leader in data privacy management. A few of our recognitions include: → Recognized in the Gartner Hype Cycle for Privacy, 2022-2025, plus Gartner Market Guide for Subject Rights Requests 2021 and Gartner Cool Vendor in 2020 → Named Leader in IDC ProductScape: Worldwide Data Privacy Compliance Software, 2023-2025 → Named one of the World’s Most Innovative Companies by Fast Company in 2024 → Achieved Top Remote Startup and Top SF StartUp in Built In’s 2025 Best Places to Work

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

Ensuring security and compliance in contemporary collaboration platforms is crucial for enterprises aiming to mitigate risks related to data exposure, security, and acceptable use during interactions. This approach enables organizations to effectively oversee what is shared, communicated, and documented throughout collaborative sessions. With cloud-based solutions that are quick and simple to integrate, businesses can facilitate safe collaboration across remote locations and a distributed workforce. Furthermore, aligning video conferencing and collaboration practices with security, risk, and compliance mandates empowers organizations to utilize modern communication tools without concern. Theta Lake offers a specialized compliance suite designed for the automatic identification of regulatory risks, streamlined compliance processes, and archiving solutions for video marketing, conferencing, and audio recordings. As the demand for video marketing and conferencing continues to surge, it coincides with a rise in regulatory requirements such as MiFID II, FCA, GDPR, FINRA, and FFIEC, highlighting the need for robust compliance measures. Consequently, companies can confidently embrace these communication technologies while adhering to necessary regulations.

Headset stands out as the premier cannabis market intelligence and data solution, specializing in understanding consumer behaviors, purchasing trends, and retail dynamics. With its exceptional analytics capabilities, businesses can leverage real-time insights into the cannabis market. By removing uncertainty, companies can confidently shape their strategies based on reliable consumer trends and market intelligence. Headset's comprehensive data analytics and solutions are designed to elevate your cannabis business. If you're looking to enhance your cannabis operations, Headset equips you with essential tools to make well-informed decisions, ensuring you stay proactive in a competitive landscape, while providing inventory insights to prevent stock shortages and uncover significant sales patterns. Additionally, the software empowers businesses to pinpoint key revenue drivers, monitor competitors, and gain a deeper understanding of their customer demographics. With Headset's retail data offerings, you can access a complete overview of the market, allowing for swift and informed decision-making. Thus, embracing Headset's capabilities can be a game-changer for those aiming to thrive in the evolving cannabis industry.

Gain a deep insight into how your customers are interacting with your sales representatives during conversations, and leverage that understanding to drive revenue growth. By capturing and analyzing customer call data, you can identify who said what during interactions and extract valuable insights that foster predictable revenue streams. It's important to recognize that customers have various concerns on their minds; therefore, knowing which topics resonate with them can significantly enhance the direction of your discussions. Utilizing advanced AI transcription technology, calls are recorded and transcribed, allowing for easy identification of who inquired about specific matters, and organizing this information according to deals, accounts, and prospects. This system also examines interactions between prospects and representatives, tags conversations by relevant topics, summarizes discussions, tracks key performance indicators (KPIs), and identifies trends that influence the progression of deals through different stages. By linking essential KPIs such as deal risks and topic patterns across stages and representatives, you can connect these insights to revenue outcomes. Ultimately, harnessing this knowledge enables you to cultivate high-performing sales teams and ensures a more predictable revenue model. Being aware of the subtle tactics employed by top closers can also provide a competitive advantage.

A PolyAI voice assistant can have a natural conversation with customers for as long as it takes to solve their problem. Your customers can speak as they wish, without having to guess keywords. In the past, building a voice assistant meant spending months gathering thousands of training data. No additional training data is required for any use case. Our technology is pre-trained in billions of natural conversations. Our voice assistants are able to learn new languages quickly while maintaining the agent behavior, business logic and voice of your brand so that all customers are served equally. We are so confident in the ability of our voice assistants to scale that we don’t charge for maintenance.

This powerful tool allows you to practice medicine anywhere and anytime. The athenaOne mobile application allows you to do meaningful clinical work wherever and whenever you want. Access patient records to create and sign orders, respond and prepare for exams, and to document them. The app allows you to catch up on work or get ahead of it during your free time. You can log in to the app with touch or face ID to see a quick overview of your day. You can view your schedule, see the patients you have prepared for, and manage your inbox. With customizable patient summaries, it takes just a few minutes to get up-to date on the patient's history. To review all that has happened since their last visit, you can access full charts. Access the clinical inbox for critical work from anywhere and at any time. AthenaClinicals makes it easy to create and sign orders, view test results and respond to patient cases.

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?