Business Software for Device42

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Link your applications and streamline your processes with ease. Designed for those with busy schedules, Zapier automates the transfer of information between your web applications, allowing you to concentrate on what matters most. With just a few clicks, you can connect your online tools so they can exchange data effortlessly. Information flows between your applications through automated workflows known as Zaps. Accelerate your projects and enhance productivity without the need for programming skills. Explore how Zapier democratizes automation for everyone. Continue using the tools you love while benefiting from the extensive connectivity Zapier offers, as it integrates with more web applications than any other service and continually adds new ones weekly. Our platform works seamlessly with popular applications like Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, and many more! The intuitive editor is designed for self-service automation, enabling you to establish Zaps without needing a developer's assistance. Leverage Zapier’s built-in tools to craft robust workflows without relying on additional services. Over 3 million users trust Zapier to handle their repetitive tasks efficiently. Furthermore, Zapier Agents empower businesses to automate real-world operations by developing custom AI-driven teammates, enhancing both productivity and innovation. In this way, Zapier not only simplifies automation but also expands the horizons of what teams can achieve together.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Network engineers save time with the BackBox Automation Platform for Network Teams by quickly automating and auditing time consuming manual tasks. With a library of over 3,000 pre-built automations and a script-free way to build new ones BackBox makes it easy to get started on your automation journey. BackBox is a point-and-click automation solution for firewall and network device backups, OS updates and patching, configuration compliance audits and remediation, network vulnerability management, network configuration change management, and more.

Jenkins, the premier open-source automation server, boasts an extensive library of plugins that facilitate the building, deployment, and automation of any project. Its versatility allows Jenkins to function not only as a straightforward continuous integration (CI) server but also as a comprehensive continuous delivery hub tailored for diverse projects. This self-sufficient, Java-based application is designed to operate immediately, with installation packages available for Windows, Linux, macOS, and various Unix-like platforms. Configuring Jenkins is straightforward through its intuitive web interface, which features real-time error checks and embedded assistance. With a plethora of plugins accessible in the Update Center, Jenkins seamlessly integrates with nearly every tool utilized in the continuous integration and delivery pipeline. Its plugin architecture allows for significant expandability, offering almost limitless options for enhancing Jenkins’s functionality. Additionally, Jenkins can efficiently allocate tasks across multiple machines, significantly accelerating the build, testing, and deployment processes across various environments, which ultimately leads to increased productivity. This adaptability makes Jenkins a key player in modern software development workflows.

Accelerate the transition from data to tangible business results with Splunk. Splunk Enterprise streamlines the process of gathering, analyzing, and leveraging the hidden potential of the vast data created by your technological framework, security measures, and enterprise applications—equipping you with the knowledge necessary to enhance operational efficiency and achieve business objectives. Effortlessly gather and index log and machine data from a variety of sources. Merge your machine data with information stored in relational databases, data warehouses, as well as Hadoop and NoSQL data repositories. The platform's multi-site clustering and automatic load balancing capabilities are designed to accommodate hundreds of terabytes of data daily, ensuring quick response times and uninterrupted access. Customizing Splunk Enterprise to suit various project requirements is straightforward with the Splunk platform. Developers have the flexibility to create bespoke Splunk applications or incorporate Splunk data into existing applications. Furthermore, applications developed by Splunk, our collaborators, and the community enhance and expand the functionalities of the Splunk platform, making it a versatile tool for organizations of all sizes. This adaptability ensures that users can extract maximum value from their data in a rapidly changing business landscape.

SaltStack is an intelligent IT automation platform that can manage, secure, and optimize any infrastructure--on-prem, in the cloud, or at the edge. It is built on an event-driven automation engine that detects and responds intelligently to any system. This makes it a powerful solution for managing complex environments. SaltStack's new SecOps offering can detect security flaws and mis-configured systems. This powerful automation can detect and fix any issue quickly, allowing you and your team to keep your infrastructure secure, compliant, and up to date. Comply and Protect are both part of the SecOps suite. Comply scans for compliance with CIS, DISA, STIG, NIST and PCI standards. Also, scan your operating system for vulnerabilities and update it with patches and patches.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Transforming data into actionable insights is made simple with Splunk, which is securely and reliably managed as a scalable service. By entrusting your IT backend to our Splunk specialists, you can concentrate on leveraging your data effectively. The infrastructure, provisioned and overseen by Splunk, offers a seamless, cloud-based data analytics solution that can be operational in as little as 48 hours. Regular software upgrades guarantee that you always benefit from the newest features and enhancements. You can quickly harness the potential of your data in just a few days, with minimal prerequisites for translating data into actionable insights. Meeting FedRAMP security standards, Splunk Cloud empowers U.S. federal agencies and their partners to make confident decisions and take decisive actions at mission speeds. Enhance productivity and gain contextual insights with the mobile applications and natural language features offered by Splunk, allowing you to extend the reach of your solutions effortlessly. Whether managing infrastructure or ensuring data compliance, Splunk Cloud is designed to scale effectively, providing you with robust solutions that adapt to your needs. Ultimately, this level of agility and efficiency can significantly enhance your organization's operational capabilities.

Chef transforms infrastructure into code. Chef automates how you build, deploy and manage your infrastructure. Your infrastructure can be as easily modified, tested, and repeated as application code. Chef Infrastructure Management automates infrastructure management automation to ensure configurations are consistently applied in all environments. Chef Compliance makes it easy for the enterprise to enforce and maintain compliance. Chef App Delivery enables you to deliver consistent, high-quality application results at scale. Chef Desktop allows IT teams automate the deployment, management and ongoing compliance for IT resources.

Manage your business projects efficiently with Jira Work Management, previously known as Jira Core, which provides a comprehensive view of all project details. This software aids in organizing your team and projects effectively, starting with a defined workflow that allows for seamless task tracking. The Cloud version of Jira Work Management offers boards that visually represent workflows, enabling you to easily move tasks from pending to completed status. Task management is simplified with all essential elements like statuses, comments, and attachments conveniently located in one interface. This ensures that everyone stays informed about the project's specifics without the need for constant emails or meetings. Additionally, real-time notifications alert you when your input is required, making it easy to monitor task progress and workload distribution among team members. With Jira Work Management, you can keep tabs on your team's projects through various methods, including concise overviews and personalized dashboards, enhancing overall productivity and collaboration. Furthermore, the ability to customize views allows teams to adapt the software to their unique workflow needs.

The Jira-integrated CMDB and asset management system provides comprehensive visibility into infrastructure dependencies, enabling users to effectively oversee assets, swiftly resolve incidents, and reduce the potential adverse effects of changes. With a graphical representation of various asset dependencies, you can easily evaluate the implications of these connections at a glance. This tool ensures that essential asset information is readily accessible whenever and wherever it is needed. Mindville's Insight, now a part of Atlassian, empowers IT teams to lower mean time to resolution (MTTR) by identifying which services are impacted and clarifying the relationships among them. By enhancing understanding through visualization, Insight helps teams grasp the “who, what, when, and where” concerning any issues that may arise. Additionally, data can be seamlessly imported from cloud providers, other CMDB solutions, or through formats like CSV, JSON, and REST-API. Furthermore, Insight Integration apps facilitate the connection and data import from major cloud providers such as AWS, Azure, and Google Cloud, thereby streamlining asset management processes even further. This comprehensive approach not only aids in managing assets but also significantly enhances incident response capabilities.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Go beyond asset management. Turn complexity into capability. Our cyber asset analysis platform empowers security teams by providing total visibility into the assets, context and risks that make up their attack surface. With JupiterOne, organizations transform asset visibility from frustration into strength.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Puppet is revolutionizing the realm of continuous operations. With our innovative products, you can automate your environment seamlessly to achieve cloud speed and scalability, thanks to their inherently responsive and predictive features. An impressive 90% of the largest companies in the US depend on Puppet’s infrastructure as code, which simplifies the intricate nature of contemporary IT infrastructure. At Puppet, we are transforming the possibilities within continuous operations. We empower IT operations teams to effortlessly automate their infrastructure, which allows them to deliver services at the rapid pace and vast scale associated with cloud technology. Our adaptable approach to infrastructure automation fosters rapid innovation, ensuring that security and compliance are integral components of the process. We are pioneering a transition from reactive problem-solving to proactive, large-scale predictions. Say goodbye to unexpected challenges; we operate at the pace of modern business, providing infrastructure automation solutions that restore valuable time to your teams and offer peace of mind to both them and your organization. By leveraging our tools, your business can focus on growth and innovation without the typical operational hurdles.

StackStorm seamlessly integrates your applications, services, and workflows into a cohesive system. Whether you're implementing straightforward if/then rules or designing intricate workflows, StackStorm empowers you to tailor your DevOps automation to meet your specific needs. There's no requirement to alter your current processes, as StackStorm works with the tools you already utilize. The strength of a product is often amplified by its community, and StackStorm boasts a vibrant user base worldwide, ensuring you always have access to support and resources. This platform is capable of automating and optimizing almost every aspect of your organization, with several popular use cases. In instances of system failures, StackStorm can serve as your initial support tier, diagnosing issues, resolving known errors, and escalating to human intervention when necessary. Managing continuous deployment can become increasingly intricate, surpassing what Jenkins or other specialized tools offer, but StackStorm allows you to automate sophisticated CI/CD pipelines according to your preferences. Additionally, ChatOps merges automation with teamwork, enhancing the productivity and efficiency of DevOps teams while adding a touch of style to their workflow. Ultimately, StackStorm is designed to evolve with your organization’s needs, fostering innovation and efficiency at every turn.

Utilizing API integrations from your current tools, ensure that your controls are properly implemented and operational across all cyber assets. Our diverse clientele spans various sectors, including legal, finance, non-profits, and retail. Many prominent organizations rely on us to identify and safeguard their critical cyber resources. By connecting to your existing frameworks through API, you can establish a precise inventory of devices. In the event of issues, the workflow automation engine can initiate actions via a webhook, streamlining your response. ThreatAware offers an insightful overview of the health of your security controls in a user-friendly layout. Achieve a comprehensive perspective on the health of your security controls, no matter how many you are monitoring. Data generated from any device field enables you to efficiently categorize your cyber assets for both monitoring and configuration tasks. When your monitoring systems accurately reflect your real-time environment, every notification is significant, ensuring that you stay ahead of potential threats. This heightened awareness allows for proactive security measures and a stronger defense posture.

Enhance your attack surface management by establishing a centralized source of truth. Unify and gather all your IT and Cybersecurity data to swiftly identify gaps in your inventory, prioritize remediation efforts, and expedite the auditing process. Integrate data from the various tools employed by your IT and SecOps teams through APIs, as well as information from business teams utilizing flat files, consolidating everything into a single, agent-free database. Streamline the processes of data ingestion, standardization, and consolidation within a unified framework. Say goodbye to duplicate assets and the tedious tasks of manually entering data into spreadsheets and dashboards. Boost your data enrichment capabilities by incorporating external resources, such as security bulletins from recognized authorities. Leverage the filtering system to query your cybersecurity data, allowing you to obtain precise insights regarding the health of your information systems. You can utilize OverSOC's pre-configured filters tailored to specific customer requirements or create personalized filters, which can be saved and shared with your team members. This comprehensive approach not only simplifies data management but also improves collaboration across departments.

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.