Business Software for C1 Connected Experience (C1CX)

Genesys Cloud CX, a cloud-based solution for contact centers, is designed to deliver exceptional experiences to customers across multiple communication channels. It integrates voice, email, chat, social media and messaging platforms in a unified interface. The platform uses advanced AI and analytics in order to provide real-time insight, automate routine task and personalize interactions. This ensures efficient and effective customer engagement. Businesses can optimize staffing, performance and service standards with its robust workforce management tool. Genesys Cloud CX was designed for easy deployment and adaptability. It is an ideal solution for all organizations looking to improve their customer service capabilities.

AWS offers a wide range of services, including database storage, compute power, content delivery, and other functionality. This allows you to build complex applications with greater flexibility, scalability, and reliability. Amazon Web Services (AWS), the world's largest and most widely used cloud platform, offers over 175 fully featured services from more than 150 data centers worldwide. AWS is used by millions of customers, including the fastest-growing startups, large enterprises, and top government agencies, to reduce costs, be more agile, and innovate faster. AWS offers more services and features than any other cloud provider, including infrastructure technologies such as storage and databases, and emerging technologies such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. It is now easier, cheaper, and faster to move your existing apps to the cloud.

Our mission is to organize all of the world's information so everyone can access it and use it. There are thousands, sometimes even millions, of websites that provide useful information every time you search. Google's search engine determines which results to show you before you type. It is guided by your commitment to provide the best information. Google organizes information about websites in its Search index even before you start searching. The index works in a similar way to a library but contains more information than all the libraries around the world. Google's Search algorithms scan through hundreds of millions of pages in our Search index in a fraction of seconds to find the most relevant and useful results for your search terms. Google offers many formats to help you quickly find what you are looking for. We are constantly improving the way we present information, whether it's in a map with directions or images and videos.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

IBM Cloud®, capabilities allow for business agility and resilience. Discover the platform that offers 2.5x value. It is designed for industry, security, and the freedom to create and run anywhere. Automation and AI can transform business workflows. A strong technology partner network that provides value for industry needs. Solutions and expertise in the business and industry domains. Automated and auditable processes. Unique capabilities that ensure the highest level of cloud security monitoring. All applications are subject to the same security and controls. Containerized capabilities for DevOps automation, data security and data management. Integration is easy and the application development lifecycle is consistent. Advanced technologies such as IBM Watson®, analytics and IoT.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Avaya Cloud Office is a cloud-based unified communications solution that integrates enterprise-grade voice, video, instant messaging, meetings, conferencing, and collaboration tools into a single platform. It enables businesses to connect office, remote, and mobile workers seamlessly, ensuring consistent communication across various devices and locations. With features like business phone numbers, inbound caller ID, unlimited calls within the U.S. and Canada, business SMS, voicemail transcription, team messaging, and document sharing, Avaya Cloud Office enhances productivity and collaboration. The platform also offers robust security measures, including encryption to safeguard daily business communications across endpoints such as desk phones, conference phones, and mobile and desktop apps. Additionally, Avaya Cloud Office supports integration with over 100 business applications, including Salesforce, Office 365, and G Suite, allowing businesses to streamline workflows and improve efficiency.

All of your apps can be built, managed, protected, and managed on any cloud. VMware's Multi-Cloud solutions provide a cloud operating system for all applications. The world's most widely used cloud infrastructure is available to support your digital business initiatives. You can leverage the same skills that you use in the data centre, but also tap into the depth and breadth six global hyperscale public clouds providers and 4,000+ VMware Cloud Provider Partners. You get consistent infrastructure and operations for cloud native applications from the data center to the edge with hybrid cloud built on VMware Cloud Foundation. This consistency increases agility, reduces cost, and lowers risk. Modern apps can be built, managed, and maintained on any cloud. They can meet diverse needs using both public and on-premises cloud resources. You can manage both container-based and traditional VM-based workloads from one platform.

As-a-Service offers the flexibility and agility of as-a service, but with the power and control that comes with top technology infrastructure. You can deploy an as-a service operating model at your own pace, anywhere it is needed, whether in your data center, at the edge, or in a colocation facility. You can take advantage of technology that is managed for you but operated by you. Technology should be aligned with business needs to enable rapid scaling with greater flexibility. Maximize resources and reduce risk. You control your business. APEX provides cloud and infrastructure services to meet a variety of data and workload requirements. This allows you to accelerate innovation, adapt and keep control of your IT operations. APEX is built on the innovative Dell Technologies infrastructure, which is designed with Intel flexibility. APEX Private Cloud and APEX Hybrid Cloud are some of the products.

C1 Elly, the only fully-managed generative AI platform, safely activates your enterprise data's full potential to accelerate your time to automation impact. We provide everything from data preparation to continuous improvement. We craft safe AI solutions that enhance employee and customer experiences to drive real value to your business. A free analysis will help you accelerate your AI journey and uncover automation opportunities that can have a significant impact on your business. Data curation and streamlined data access are the foundation of a robust data architecture. Guardrails protect your data from hallucinations, ensuring reliable and accurate answers every time. AI experts maximize the return on your investment through deployment and ongoing optimization. Data curation and streamlined data access are the foundation of a robust, clean data architecture. Data curation, preprocessing and governance are used to create a clean, accurate foundation.