Business Software for BMC Helix Remedyforce

RunMyJobs by Redwood is the most awarded SAP-certified SaaS workload automation platform allowing enterprises to achieve end-to-end IT process automation and unify complex across any application, system or environment without limits and with high availability as you scale. We're the #1 job scheduling choice for SAP customers with seamless integration to S/4HANA, BTP, RISE, ECC and more while maintaining a clean core. Empower teams with seamless integration with any present and future tech stack, a low-code editor and a rich library of templates. Monitor processes in real-time with predictive SLA management and get proactive notifications via email or SMS on performance issues or delays in all your processes. Redwood team provides 24/7/365 day global support with the industry’s strongest SLAs and 15-minute response times and a proven approach to migration that secures continuous operations, including team training, on-demand learning and more.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS allows you to quickly find and solve problems. It scales them so that they can be derived either from on-premise, multi-cloud, or both. You now have the ability to use your entire IT stack and analytics to solve any problem, even those that are difficult to find. You can control and manage any technology and application with more than 500 plugins, including SAP, Oracle, Lotus or Citrix, Jboss, VMware, AWS and SQL Server.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Slack, a cloud-based project collaboration software solution that facilitates communication between teams, is designed to seamlessly integrate with other organizations. Slack offers powerful tools and services all integrated into one platform. It provides private channels for interaction within smaller teams, direct channels for sending messages to colleagues, as well as public channels that allow members to start conversations across organizations. Slack is available on Mac, Windows and Android as well as iOS apps. It offers a variety of features including chat, file sharing and collaboration, real-time notifications and two-way audio/video, screen sharing, document imaging and activity tracking and logging.

Online meetings designed for business. It's easy to set up and join * Useful collaboration tools. Microsoft. Anyone can join your online meeting with just one click, from any device. You can either meet immediately or schedule a meeting from Outlook. The meeting URL is customized just for you. You can record meetings, share your screen, annotate PowerPoint, and even share it with up to 250 others. To make your business meetings more productive, you can use whiteboard, polls and Q&A as well as built-in IM. Advanced calling options allow you to manage your online meetings easily, such as muting or transferring presenter control and muting all participants. You can trust in business-quality meetings that include encrypted video and audio streams. Online meetings with HD video that is industry-leading are secure and reliable. With additional features like automatic cropping or head tracking, you can focus on the people involved in your call.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

NorthStar allows organizations to easily incorporate threat intelligence and business context to enable a risk-based approach to their vulnerability management program. The Platform automates the collection, normalization, consolidation and correlation of threat intelligence, asset, software, and vulnerability data. Combined with a transparent scoring model, NorthStar automates the tedious and manual process of prioritizing vulnerability remediation.

Using nation-state-grade technology, uncover all security holes in your organization. CyCognito's Global Bot Network uses an attacker-like reconnaissance technique to scan, discover, and fingerprint billions digital assets around the globe. No configuration or input required. Discover the unknown. The Discovery Engine uses graph data modelling to map your entire attack surface. The Discovery Engine gives you a clear view on every asset an attacker could reach, their relationship to your business, and what they are. The CyCognito risk-detection algorithms allow the attack simulator to identify risks per asset and find potential attack vectors. It does not affect business operations and doesn't require configuration or whitelisting. CyCognito scores each threat based on its attractiveness to attackers, and the impact on the business. This dramatically reduces the number of attack vectors organizations may be exposed to to just a few.

SureCloud is a leading provider of cloud based, integrated GRC (Governance, Risk & Compliance) products and cybersecurity services. SureCloud’s Aurora platform helps organizations effectively manage information security risks and gain complete visibility of their operations. The highly innovative platform provides powerful insights to help your organization stay ahead of threat actors and constantly evolving compliance standards. With Aurora’s out-of-the-box automation capabilities, transform your efficiency and dramatically reduce your operating costs.

Bocada provides a single dashboard that allows for automated backup operations oversight, asset preservation, and compliance reporting. Backup Monitoring: Monitor past and current backup performance trends using built-in, configurable reports. Pre-configured report templates can be saved, scheduled to run at the time you prefer, and then automatically distributed to key stakeholders. Compliance Oversight: Create backup audits for any period, geography or server group in minutes. To show auditors that your data protection metrics are met, you can use a completely independent solution. Asset Protection: Protect valuable resources in your IT environment by automating unprotected asset detection, failure alerting and unusual backup behavior detection. Keep your eyes open for issues that could impact data integrity. Workflow Automation: Automate your remediation workflows by eliminating manual touch points and using automated failure ticketing.

BMC Helix Discovery automatically discovers assets and their relationships up to 100% accuracy. BMC Helix Discovery, a cloud-native, SaaS-based discovery and dependency modeling platform, provides instant visibility to hardware, software, and service dependences across multi-cloud, hybrid, as well as on-premises environments. Make informed decisions about IT service management, asset management, and infrastructure/operations management. BMC Helix Discovery assists IT operations teams to discover assets and their dependencies in today's increasingly complex IT infrastructures that span hybrid, multi-cloud, and on-prem environments. BMC Helix Discovery gives instant visibility to hardware, software, as well as service dependencies in multi-cloud environments. Its discovery capabilities can handle the complexity of managing a wide range of configurations, including traditional, hyper-converged, and mainframe infrastructures, container management, cloud services, and cloud services.

Tired of dealing UCaaS and telecom service providers that don't listen to you, offer one-size-fits-all solutions, and make you want scream? We translate the UCaaS noise to pros and cons, so you can select the best tools for your calls, meetings and messaging. We'll make sure you get what you want, because we fight for you behind-the-scenes. You can easily manage your communication technology and thousands users. Let us take care of the setup and support you whenever you need it. You want to be able to choose, install and support your UC technology with confidence. We now offer fully managed unified communication services! We will help you create your ideal collaboration solution and guide you through cloud migration. Our unified communication software makes provisioning users easy. You can manage and integrate your UC platforms and tools like Cisco and Microsoft Teams in one dashboard. You can onboard and offboard users with a few clicks.

Our multi-factor authentication (MFA), solution helps reduce the risk of network disruptions and data breach arising from lost and stolen credentials. We also deliver this important capability entirely via the Cloud for easy setup and management. AuthPoint is more than traditional 2-Factor Authentication (2FA). It uses innovative methods to positively identify users. Our large ecosystem of integrations allows you to use MFA to protect access. WatchGuard AuthPoint is the perfect solution for businesses that need MFA to protect against attacks. AuthPoint uses a push notification, QR code or one-time password (OTP), to prove your identity. Our mobile device DNA matches the authorized user’s phone when granting access systems and applications. Any attacker who attempts to clone a user's device to gain access to a protected system will be blocked.

Enterprises are actively working to improve their Customer Experience strategy. This allows them to track, monitor, and organize every interaction with customers throughout their customer lifecycle. The ultimate goal is to maximize customer interactions and foster customer loyalty. Customers are increasingly using multiple channels for customer service, such as web chat, SMS and social media. It is important to provide a consistent and seamless experience across all channels. UniAgent™, Consilium's customer experience management (CEM), provides the right environment for you to manage every interaction and seamlessly deliver an Omnichannel experience to customers. UniAgent™, allows you to select the right channel at a specific time and apply all relevant context to provide a personalized experience for every customer throughout their entire journey.

Kindly's chatbot uses the most recent technology in machine learning and language technology, to answer customers' questions. We make artificial intelligence accessible to everyone. Your customer service representatives can respond to more difficult queries with Kindly's live chat and provide excellent service. Kindly's analysis tools give you a deep insight into your project by providing historical and current data. You can measure everything, from traffic to the performance of your chatbot. We can offer suggestions as to where automation is most effective. Our API allows you to connect Kindly to your CRM solution, chatbot platform or other systems. You can measure the performance of your digital assistant and identify which dialogues need to be improved.

It is a hybrid cloud lifecycle management product empowering organizations to optimally govern, provision, monitor, and manage cloud infrastructure. MyCloud integrates data visualization and data exploration in an easy-to-use application, enables effective analysis and actionable insights for IaaS and PaaS resources. The data-driven recommendations and advisories from this product ensure that enterprise cloud ecosystems are constantly optimized in areas like utilization, efficiency, automation, and security

Companies that sell security products have a huge need for connectors to third-party applications. This is driven by many factors, including customer requirement, product capabilities and enhancements. Target systems can be deployed on-premises, cloud, or hybrid environments. Complexities arise from the many options Target systems offer, such as interfaces that can be integrated (REST API. SOAP. SFTP. Message Queue. SNMP. SDKs.). Data types (JSON, Syslog, File system, XML, etc.). Authentication and authorization options: OAuth, API Tokens, Username/Passwords, OTP. MFA. SAML. Rate limit, pagination and latency, concurrency and data volume. Security Product Companies often create custom Connectors that are not standard for these Target systems. This not only results in higher development and support costs but also lower Connector performance, scalability, extensibility and cost.

Integrate your systems to allow real-time data exchange. Automate workflows to reduce human error and improve productivity. With our pre-designed integration templates, you can set up, modify, and launch your integration in just a few clicks. Integrating different systems can improve cross-team collaboration. Instantly send and receive updates. All comments, attachments, as well as related data, can be transferred to your systems instantly. Integration of your systems will automate many of the most tedious tasks and reduce operational costs. In the event of a system failure, protect your data. ZigiOps does not have a database so the data that is transferred is not stored. Our integration tool allows users to connect entities at any level with advanced data mapping and filtering.

Kovair QuickSync provides a cost-effective, one-stop, wide-ranging data migration solution for all industries. Kovair QuickSync, a Windows-based desktop software solution, is easy to install and use. It requires very little infrastructure to operate, making it an extremely cost-effective and efficient solution in the industry. It can be used to transfer data from one source into one target, as well as multiple sources to one target. Its intuitive UI makes it easy to adapt and adorable for users. It has a built-in disaster recovery system and remigration capability that ensure 100% data migration without data loss. Template-based migration is supported. Once the configuration has been completed for one project, it can be reused for other projects. This provides real-time updates on the status of migration.

Playbooks can be used to speed up time-to-value, and allow for easy scaling as you grow. You can address common problems like ransomware and phishing with ready-to-use use cases that include playbooks, simulated alarms, and tutorials. Drag and drop is all it takes to create playbooks that organize hundreds of the tools that you rely upon. Automate repetitive tasks to help you respond faster and make more time for high-value work. Optimize, troubleshoot and iterate playbooks using lifecycle management capabilities such as run analytics, reusable blocks, version control, rollback, and run analytics. Integrate threat intelligence at each step and visualize the most relevant contextual data for each threat, including who did what and when, and the relationships between all entities attached to an event or product. The patent-pending technology automatically groups related alerts into one threat-centric case. This allows a single analyst the ability to efficiently investigate and respond.

Salesforce Data Cloud is an online data platform that allows businesses to collect, harmonize, and analyze data in real time. This creates a 360-degree customer profile which can be used across Salesforce's various applications, such as Marketing Cloud, Sales Cloud, and Service Cloud. It allows businesses collect, harmonize and analyze data in real-time, creating a 360° customer profile that can then be used across Salesforce's different applications, including Marketing Cloud, Sales Cloud and Service Cloud. This platform allows for faster, more personal customer interactions through the integration of data from online and off-line channels, such as CRM data, transactional information, and third-party sources. Salesforce Data Cloud offers advanced AI and analytics capabilities that help organizations gain deeper insight into customer behavior, and predict future needs. Salesforce Data Cloud helps improve customer experiences, target marketing, and data-driven decision making across departments by centralizing and refining the data.

HCL iAutomate belongs to the Infrastructure Automation and Orchestration ecosystem of HCLSoftware AI & Intelligent Operations. It is an Intelligent Runbook Automation that combines Artificial Intelligence and Automation to simplify and automate the enterprise IT operation lifecycle. It uses Machine Learning (ML), Natural Language Processing (NLP), and other technologies to understand issues, recommend corrective action, and initiate automated resolution. This allows for zero-touch automation. It provides robust end to end incident remediation and task automaton across the infrastructure landscape and applications by leveraging over 3400 configurable and reusable Runbooks.