Business Software for BMC Helix Operations Management

Channels that can be configured to provide more value-added services are available. No matter which channel you choose, integrated intelligent information capabilities allow you to quickly locate the information you need to keep your job satisfied and maintain productivity. Employees expect to be able to access modern tools from any location, at any time, and on any device. Employees can access multiple channels to obtain information, request services, or solve problems with BMC Helix Digital Workplace. Fully supported and embedded cognitive virtual agents deliver a personalized, intelligent experience to you. BMC Helix Virtual Agent can answer your questions in the language you choose.

Automated cloud security posture management. BMC Helix Cloud Security is designed for the cloud and in the cloud. It takes the pain out compliance and security for cloud resources and containers. Cloud security scoring and remediation of public cloud Iaas, PaaS services, and GCP. Automated remediation -- no coding required. Container configuration security for Docker Kubernetes OpenShift and Docker. Automated ticketing enrichment through ITSM integration Ready-to-use CIS, PCI DSS, & GDPR policies, plus support for custom policies. Automated cloud server security management, for AWS EC2 VMs and MS Azure VMs. Your cloud footprint is constantly changing, so you need a solution that allows for agility while maintaining security and compliance. BMC Helix Cloud Security is up for the challenge. Automated security inspections and remediation for AWS and Azure, as well as GCP IaaS, PaaS, and GCP IaaS services.

BMC Helix Discovery automatically discovers assets and their relationships up to 100% accuracy. BMC Helix Discovery, a cloud-native, SaaS-based discovery and dependency modeling platform, provides instant visibility to hardware, software, and service dependences across multi-cloud, hybrid, as well as on-premises environments. Make informed decisions about IT service management, asset management, and infrastructure/operations management. BMC Helix Discovery assists IT operations teams to discover assets and their dependencies in today's increasingly complex IT infrastructures that span hybrid, multi-cloud, and on-prem environments. BMC Helix Discovery gives instant visibility to hardware, software, as well as service dependencies in multi-cloud environments. Its discovery capabilities can handle the complexity of managing a wide range of configurations, including traditional, hyper-converged, and mainframe infrastructures, container management, cloud services, and cloud services.

Engaging omnichannel experiences that simplify how business service is delivered. BMC Helix Business Workflows, a modern case management system, is designed for all lines of business, including HR, facilities and other groups. It can be scaled, managed, and automated. BMC Helix Business Workflows for Lines of Business is an intelligent service management solution that empowers business leaders in order to automate, scale, and manage service delivery to achieve peak efficiency. BMC Helix Business Workflows changes the way businesses interact with, manage, innovate and scale services across the enterprise. It uses a single platform, empowering employees to create the workflows that they need to be independent and agile. This personalized employee experience drives engagement and productivity, redefining the relationship between IT and business, and helping to transform the business into a cognitive enterprise.

BMC Helix Cloud Cost. Optimize cloud costs and manage your budget. BMC Helix Cloud Cost optimizes multicloud resource costs, eliminating waste and preventing budget overruns. Get insight into cloud spending in public and private clouds. Predictive analytics and automated alerts can help you avoid budget over-runs. Automated optimization recommendations and actions can eliminate wasted expenditure. Self-service views empower budget owners and other stakeholders. Continuous cost optimization is crucial with so many cloud buyers. Which cloud services were purchased? What cloud services have been purchased? You will overspend if you don't do regular analysis and optimization of cloud resource usage. Terminate unused and inactive resources. Over-provisioned resources should be resized. Power schedules should be established for candidate workloads. Reserved instances can be effectively used. Automate optimization actions

The BMC Helix Configuration Manager Database (CMDB), enriches ecosystem workflow by providing a single source of reference for assets and services. Keep accurate data and service models in place for hundreds of millions configuration items, both on-premises as well as cloud services. Track and manage software, hardware, and cloud service configurations. Pre-define KPIs to measure the success of your policy or configuration management process. BMC Helix Discovery, BMC Helix Client Management and other connectors automatically populate and update CMDB in minutes. With powerful integration tools and a rich set APIs, import and federate data with other sources. Define role-based access to all items and attributes.

Cloud-based enterprise automation and orchestration. Built with market-leading technology. It is available when you need and where you need.

SaaS-Based Predictive IT Service Management for your Modern Enterprise. BMC Helix ITSM, industry-leading service management, uses cognitive automation technologies. This transforms best-practice ITSM principles that you've learned from Remedy and delivers them on your choice of cloud. Everything you need for industry-leading, predictive service management. Cognitive automation capabilities that transform agent experience. BMC Helix Multi-Cloud Service Management provides seamless, secure service across multiple cloud environments. Data driven insights are possible with powerful visualizations and reports. Modern, persona-based UX optimized for all devices. Container deployment can run in any type or public cloud. The new BMC Helix Integration Platform offers industry-leading iPaaS, which increases usability, adaptability and scalability. Cognitive automation transforms the agent experience.

BMC Helix Chatbot is a cognitive enterprise that brings the cognitive enterprise to life through intelligent, omnichannel experiences that allow users to request services and find them via a conversational and personal interface. BMC Helix Chatbot provides intelligent, omnichannel experiences to increase employee engagement and productivity through BMC Helix Digital Workplace and BMC Helix Business Workflows. These intelligent applications are essential for meeting changing user expectations and providing compelling experiences. This approach is more than just convenient. AI-powered experiences make it easier for IT organizations and employees to use digital services. Market trends clearly demonstrate the increasing importance and value of intelligent apps in the enterprise. Businesses often struggle with only one path to service options, often at cost of employee experience.

Automated actions and continuous insights help optimize IT resource costs and capacity. BMC Helix continuous optimization helps IT organizations plan for changes in business demands and continuously optimize IT cost and capacity. Be ahead of the changing demands of business. Visibility and insights into IT resource usage and costs will help you make informed decisions. View the cost and use of IT resources across your hybrid environment. Identify the risk, efficiency and cost of IT resource by business service, application, or technology. Create self-service views that meet your stakeholders' needs for cloud costs or resource usage. BMC Helix Discovery integration allows you to visually identify resource groups, such as applications, technologies, or other resources, that need to be managed. Get daily insights on your cloud resource usage and spend.