Business Software for BMC Helix ITSM

ISL Light is a remote desktop software that is easy to use for security-conscious users. It offers great value-performance. ISL Light is a powerful tool for IT staff and support personnel to solve problems remotely via remote support, unattended access, or screen-sharing from mobile devices. It is cross-platform and provides 256-bit encrypted sessions, all the standard remote access features, as well as session recording, chat, videocall and multi-monitor support, file transfers, reporting, and many other important extras. Users can choose between cloud and on-premise services. ISL Online license doesn't limit the number or workstations of clients, users, and users you can support. It is a reliable, highly secure software that can be used in all industries, including banks, hospitals, government institutions, and insurances.

Research has shown that customers have better experiences when employees are happy. Sensiple understands the need for businesses to treat their employees as customers. This understanding is the foundation of tryvium, our employee experience platform. It combines the proven collaboration potential of Microsoft Teams with next-gen technology such as AI and NLP to empower employees with the support and assistance they need, whenever and wherever they need. Intelligent chatbots powered with NLP (Natural Language Processing), and ML (Machine Learning), can enhance self-service. They can understand user intent and provide the answers that users seek in near-human interactions.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

Recognized as the top-rated DAST solution by an independent research organization for three consecutive years, this tool automatically evaluates contemporary web applications and APIs while minimizing false positives and overlooked vulnerabilities. It accelerates remediation efforts through comprehensive reporting and seamless integrations, keeping compliance and development teams informed. Regardless of the scale of your application portfolio, it enables effective management of security assessments. The solution autonomously navigates and evaluates web applications to uncover vulnerabilities such as SQL Injection, XSS, and CSRF. With a modern interface and user-friendly workflows built on the Insight platform, InsightAppSec is straightforward to deploy, manage, and operate. Additionally, it can scan applications hosted on isolated networks with the optional on-premise engine. Furthermore, InsightAppSec provides assessments and reports on your web application's compliance with PCI-DSS, HIPAA, OWASP Top Ten, and various other regulatory standards, ensuring a comprehensive approach to application security. This multifaceted solution supports organizations in enhancing their security posture while streamlining assessment processes.

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

BMC Helix Cloud Cost helps you manage and optimize your expenses in cloud computing while maintaining control over your financial resources. This platform specifically targets multi-cloud environments to reduce unnecessary expenditures and avert budget overruns. By providing visibility into the expenditures associated with both public and private cloud services, it assists in making informed financial decisions. To avoid going over budget, it incorporates predictive analytics coupled with automated notifications. The tool also offers automated recommendations and actions to help eliminate wasted spending. Budget owners and relevant stakeholders benefit from self-service access to their data, which is crucial given the increasing number of cloud purchasers. Understanding what cloud services have been acquired and their usage patterns is vital. Failing to conduct regular analysis and ongoing optimization of cloud resource consumption will almost certainly lead to financial inefficiencies. It’s important to eliminate idle and unnecessary resources, reconfigure over-provisioned assets, and set power schedules for workloads that are candidates for such adjustments. Utilizing reserved instances effectively and automating optimization processes further enhances financial management in cloud environments. Continuous vigilance and proactive measures are essential in today’s dynamic cloud landscape.

BMC AMI Ops Automation for Capping streamlines the process of workload capping to minimize risks and enhance cost efficiency. This solution, previously known as Intelligent Capping for zEnterprise, leverages automated intelligence to oversee MSU capacity settings critical to business operations, thus reducing the likelihood of operational risks and fulfilling the demands of the digital landscape. By automatically regulating capping limits, it prioritizes workloads effectively while also optimizing mainframe software license expenses, which can account for a significant portion of the IT budget, often ranging from 30% to 50%. The system is capable of dynamically adjusting defined capacity MSU settings, potentially leading to a reduction in monthly software costs by 10% or more. Additionally, it helps mitigate business risks through analysis and simulation, allowing for automatic adjustments to defined capacity settings in response to workload profiles. By aligning capacity with business needs, it ensures that MSUs are reserved for the most critical workloads. Utilizing patented technology, the platform makes necessary capping adjustments while safeguarding essential business services, thus providing peace of mind for IT operations. Overall, BMC AMI Ops Automation for Capping is an invaluable tool for organizations seeking to enhance their operational efficiency and cost management strategies.

Cloud-focused enterprise automation and orchestration designed to streamline operations. Crafted using industry-leading technology, it is accessible precisely when and where it’s required. By providing a cohesive end-to-end view, it simplifies the complexity of application and data workflows in production for developers, IT operations, and business users alike. This solution enables the orchestration of application and data workflows across various cloud environments and on-premises systems. It guarantees dependable execution of essential business services in a production setting, thereby enhancing operational reliability. With its capability to integrate seamlessly into any DevOps automation toolchain through 'as-code' interfaces, it fosters business agility. Additionally, it empowers distributed Development and Operations teams with built-in governance and scalability. The technology also facilitates the smooth adoption of new innovations within your existing technology framework. Available to meet your needs at any time, it offers application workflow orchestration as a service, ensuring that your enterprise can adapt swiftly to changing demands. This service ultimately supports a more responsive and efficient operational landscape.

Accelerate Testing Processes to Fulfill Performance Expectations Hiperstation offers automated solutions for load, performance, and regression testing, empowering DevOps teams to conduct a greater volume of tests in a shorter timeframe while maintaining a steady approach, thus ensuring that applications adhere to both performance and reliability standards for production. This platform allows developers to generate tests that are automated, consistent, and repeatable, effectively mirroring the business requirements of the applications. It facilitates pre-production performance evaluations for both applications and systems software, enabling teams to scrutinize test outcomes and pinpoint any differences in application responses. Additionally, it meticulously documents the testing results of mainframe applications. Hiperstation also simulates server responses during user interface testing and allows for testing of changes in operating systems, language environments, or subsystems, as well as application modifications that do not involve user interfaces. Ultimately, this tool enhances the overall efficiency and effectiveness of the testing process within development teams.

OpsHub Integration Manager (OIM) is designed to enable the synchronization of data across more than 50 tools within the ALM ecosystem. It features a user-friendly interface that simplifies the integration configuration process for users. The platform is engineered for resilience, ensuring that data consistency is maintained across all integrated systems. Organizations with diverse IT environments require agile integration solutions that can accelerate their entire value stream while supporting their journey toward digital transformation. In today's rapidly changing digital marketplace, it is increasingly important to streamline processes and maintain connectivity at every stage of operations. By choosing OpsHub, businesses benefit from an enterprise-level integration solution that has successfully enhanced clients’ value streams for over 20 years, positioning them for sustained success and growth. This long-standing expertise allows organizations to adapt swiftly to changes and capitalize on new opportunities in their respective industries.

Kovair QuickSync serves as a comprehensive and budget-friendly data migration solution suitable for enterprises across various industries. This desktop application, which operates on Windows, is straightforward to install and user-friendly. Its requirement for minimal infrastructural support enhances its cost-effectiveness and operational efficiency within the sector. Beyond enabling data migration from a single source to a single target, it also supports the transfer of data from one source to multiple destinations. The intuitive interface makes it highly adaptable and appealing to users. Additionally, it features an integrated disaster recovery system and the ability to perform re-migrations, guaranteeing a complete data transfer with zero loss. The solution also supports migration based on templates, allowing configurations from one project to be easily repurposed for future projects. Furthermore, it offers real-time monitoring of migration progress, ensuring users receive up-to-date information on the status and health of the migration process. This combination of features not only boosts efficiency but also instills confidence in the data migration process.

Transform your IT and enterprise workflows with AI-driven solutions that enable rapid service launches, enhance productivity, and create exceptional user experiences by reimagining ITSM/ESM through predictive and generative AI. Simplify operations, minimize complexity, foster collaboration throughout your organization, and accelerate business outcomes. By harnessing the power of predictive and generative AI, alongside automation and low-code/no-code solutions, you can significantly improve enterprise efficiency. Deliver an engaging, omnichannel experience that satisfies employees, partners, and customers alike. Achieve service request resolution up to 50% faster with agile ITSM/ESM functionalities on a unified, lightweight platform fueled by innovative AI technology. Expedite service management and deployment with intuitive low-code and no-code capabilities, allowing teams to swiftly adapt to changing needs. Automate your service requirements and eradicate manual operations with scalable solutions designed to accommodate teams of any size, paving the way for a more streamlined future. The integration of AI into your workflows not only optimizes processes but also empowers your workforce to focus on strategic initiatives.

Salesforce Data Cloud serves as a real-time data platform aimed at consolidating and overseeing customer information from diverse sources within a business, facilitating a unified and thorough perspective of each client. This platform empowers organizations to gather, synchronize, and evaluate data in real time, thereby creating a complete 360-degree customer profile that can be utilized across various Salesforce applications, including Marketing Cloud, Sales Cloud, and Service Cloud. By merging data from both online and offline avenues, such as CRM data, transactional records, and external data sources, it fosters quicker and more personalized interactions with customers. Additionally, Salesforce Data Cloud is equipped with sophisticated AI tools and analytical features, enabling businesses to derive deeper insights into customer behavior and forecast future requirements. By centralizing and refining data for practical application, it enhances customer experiences, allows for targeted marketing efforts, and promotes effective, data-driven decisions throughout different departments. Ultimately, Salesforce Data Cloud not only streamlines data management but also plays a crucial role in helping organizations stay competitive in a rapidly evolving marketplace.

Rally is an advanced platform specifically designed to enhance the scalability of agile development methodologies within enterprises. By fostering enterprise agility, your organization can make quicker and more informed choices. For development efforts to effectively support your company's core objectives, it is crucial that they are closely aligned with these goals. This alignment allows daily tasks to be guided by strategic priorities while utilizing data to promote a culture that values outcomes. Serving as a centralized resource, Rally enables teams to collaboratively plan, prioritize, and monitor their work in a synchronized manner. Teams have the ability to visualize their tasks through various formats such as lists, boards, or timeline views, and, even more significantly, they can grasp how their everyday activities contribute to the broader business objectives. Are you facing challenges in managing dependencies and risks across various teams or delivery units? Rally offers detailed insights into progress, dependencies, alignment, and overall plan health, empowering teams to make deliberate choices and maintain a relentless focus on delivering value. With its comprehensive features, Rally not only enhances visibility but also promotes a cohesive work environment that drives results.

Cutover stands at the forefront of work orchestration and observability, uniquely offering complete visibility across the ever-changing workflows within an organization, thereby illuminating aspects previously hidden and allowing teams to act swiftly and with assurance. By moving away from outdated methods such as static spreadsheets and last-minute calls, Cutover empowers teams to execute tasks more efficiently and effectively, all while reducing unnecessary stress. The platform facilitates better planning, orchestration, and auditing of both human and automated processes that are crucial for significant activities like technology launches, resilience assessments, operational readiness, and major incident management. It introduces a new paradigm where human effort and machine automation work in perfect harmony. With its comprehensive platform for planning, orchestration, and real-time analysis, Cutover ensures that all stakeholders have access to the same up-to-date information. Ultimately, we advocate for a collaborative approach between people and technology, as this synergy is essential for driving innovation, achieving success, and fostering growth in today’s dynamic environment. This collaboration not only enhances productivity but also cultivates a culture of continuous improvement within organizations.