Compare the Top Failed Payment Recovery Software Tools using the curated list below to find the Best Failed Payment Recovery Software Tools for your needs.
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ChargeSentry
ChargeSentry
$99.95 per month 1 RatingNever respond to another chargeback! Stop wasting your time responding to chargebacks or losing money. ChargeSentry wins back your revenue automatically! No other service compares to ChargeSentry – we’re less expensive, easier, and faster than the other guys. Responding to your chargebacks is clumsy and time-consuming. Ineffective responses and lack of proper evidence cause poor results. Other chargeback response services don’t help much. They’re expensive, require long contracts, lengthy integration, and usually still require you to do something. We started ChargeSentry to help small and medium-sized e-commerce merchants, just like you, eliminate the friction of responding to your chargebacks and ending revenue loss. Started by e-commerce and merchant processing industry veterans, we bring over 15 years of experience responding to countless chargebacks. -
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Accelerate growth by unlocking the power of your payment. Fully integrated payments, as easy as 1-2-3 One-click integration allows you to connect most accounting packages with your existing payments gateway. Payouts will be automatically reconciled in real-time in less than 5 minutes, which saves you hours of work each day. Chargezoom's integrated payments solution works with more than 20 payment gateways. There is nothing to change, there are no transaction fees, and you can just point, click, and integrate! Two-Way Sync Payment Dashboard eInvoicing/Pay by email Compliant Surcharging Subscription Management Tokenized Customer Vault Developer-First API It's never been easier to build your payments infrastructure!
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Chargebee is a subscription management and recurring billing tool that helps SaaS businesses streamline Revenue Operations. Chargebee integrates seamlessly with leading payment gateways such as PayPal, Braintree and Stripe. All over the globe, Chargebee allows you to automate recurring payments collection, invoicing, taxes and email notifications. Chargebee manages all your critical workflows, from lead to ledger, with powerful integrations that include Salesforce and Quickbooks, Avalara and Slack. Chargebee Retention is the best-of-breed solution that helps you avoid cancellations on a scale that suits your needs. It offers personalized experiences that deliver results and provides a way to deflect cancellations. To ensure a relevant and personalized cancel experience, you can run experiments based upon customer and subscription attributes.
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Userlist
Userlist
$99 per monthCustomized Customer Messaging Driven by Behavior. Ideal for Your SaaS Platform. Effectively onboard and engage your users through targeted campaigns that respond to their behaviors. Select the optimal communication channel — whether through email or in-app notifications — to provide essential information at crucial moments. Streamline your onboarding process with automated campaigns tailored to user actions. Ensure timely delivery of relevant content. Activate email campaigns automatically in response to user interactions (or lack thereof) within your application. Determine the best medium for each communication: leverage either email or in-app messages. Classify your users according to their behavior patterns. Dispatch individual announcements or promote new features through one-off broadcasts. Utilize pre-designed campaign templates, eliminating the need to begin anew each time. Monitor user profiles effortlessly through a user-friendly admin dashboard. Apply filters or explore individual user profiles in detail, accessing all their interactions and characteristics. This approach not only enhances user experience but also fosters deeper engagement with your product. -
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Baremetrics
Baremetrics
$50.00 per monthElevate your startup effectively with the right resources. Our suite of metrics, dunning, and engagement tools is tailored for SaaS and subscription-based businesses. Baremetrics simplifies the complexities of data, providing you with essential insights to drive profitable decisions that will advance your company. Stay informed about your current performance, prepare for future challenges, and devise strategies for sustainable growth in the years to come. Tired of outdated and uninspiring charts? We prioritize a vibrant and engaging design in our interface to keep you motivated. Each feature is designed not only for functionality but also for aesthetic appeal. Now, accessing the critical data you need to identify growth prospects, address inquiries, and perform detailed analyses is easier than ever. With our platform, being both data-driven and focused on customer needs is no longer just an aspiration; it’s a tangible reality. We aim to be the ultimate analytics solution for SaaS and subscription businesses you have always envisioned. With a single click, you unlock a treasure trove of valuable metrics and insights that can transform your business! Additionally, our commitment to innovation ensures that you always have the tools necessary to adapt to an ever-changing market landscape. -
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Custify
Custify
899$/mo Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows. -
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Stunning
Stunning
$100 per monthMaximize your recovery of failed payments on Stripe with the innovative solutions offered by Stunning. Designed from the outset to enhance customer retention, Stunning stands out as the premier option for recovering failed payments specifically tailored for subscription-based businesses utilizing Stripe. This is merely the beginning of what Stunning has to offer. The platform simplifies communication with your clientele, ensuring a steady stream of revenue. Remarkably, we can assist in reclaiming lost revenue without necessitating any emails or notifications to your customers. No matter what revenue recovery strategy is most effective for your particular circumstances, we have a solution ready for you. Stay updated on both failed and recovered payments effortlessly. With Stunning, you gain access to a comprehensive set of data, communication resources, and real-time updates, keeping you informed at all times. Additionally, our service allows you to automatically update customers throughout their subscription journey with meticulously timed and fully customizable emails about crucial events, including subscription initiations, trial completions, upcoming charges, transaction notifications, cancellations, and much more, ensuring they are always informed. This seamless integration of communication and data management offers unparalleled support for your business's revenue recovery efforts. -
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Butter
Butter Payments
Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth. -
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Gravy
Gravy
$550 per monthRecover any payments that were not received. Gravy is the secret to recurring revenue retention in subscriptions and membership businesses. We have the solution to customer retention and payment recovery. We have been refining and developing the best scripts, engagement strategies, and conversion technologies for the industry-leading failed payments recovery solution. Gravy can work with all payment processors, CRMs, and product delivery systems. Our implementation team integrates your tech stack and ensures that customers and failed payments are synced in real time. A US-based retention specialist will work with you. This specialist is focused on one thing: recovering failed payments and customers. This will allow you to keep your payroll costs low and your profits high. Gravy allows you to retain customers by allowing for recovery of declined payments, credit card declines, and lost revenue. -
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Striperks
Striperks
29€/month Striperks is a powerful tool designed to enhance the process of recovering failed payments on the Stripe platform through automation and optimization. Subscription-based businesses often face the challenge of payment failures resulting from issues like insufficient funds, temporary declines, or spending limits, making a solution like Striperks essential. This tool integrates flawlessly with the Stripe API, enabling businesses to automatically retry failed payments, significantly reducing the need for manual efforts. Among its standout features are: Automatic Payment Recovery: Ensures failed payments are retried effortlessly. Backup Card Attempts: Automatically charges backup cards when the primary fails. Customizable Retry Settings: Offers the flexibility to adjust timing and frequency of retries. Multi-Account Management: Facilitates the connection and management of several Stripe accounts. Quick Setup: Provides an easy, one-click integration process with Stripe. Flexible Scheduling: Allows for daily or tailored retry schedules. Retry Prevention: Minimizes unnecessary retries by adhering to defined intervals. With these features, Striperks empowers businesses to minimize revenue loss and maintain customer satisfaction effectively. -
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Vindicia
Vindicia
You can increase recurring revenue and keep your subscribers happy. MarketONE is a subscription platform that provides subscription intelligence to customers for retention, growth, and acquisition. Vindicia Retain is powered by subscription intelligence and turns failed transactions into customer relations. We have a deep understanding of subscription billing and how it works to keep customers happy throughout the entire subscription lifecycle. Retention is the new growth for businesses that offer subscription-based services. Is your team giving their all to retention? These proven strategies will help you overcome the top contributors to involuntary and active cancellations. Subscription-based businesses are booming. As consumers make fundamental changes in the way they buy goods and services, subscription services are booming for entertainment, home goods and connected fitness. -
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FlexPay
FlexPay
There’s one last unsolved problem in the payment ecosystem, and it’s a trillion-dollar one: recurring payments for subscription fail 24% of the time. Why? Because of a systemic problem in a payment ecosystem that was built for one-off transactions, not subscriptions. FlexPay is a FinTech startup that helps merchants retain more subscribers by recovering failed credit card payments on recurring transactions, unlocking revenue that was about to be lost. Organizations with recurring payments encounter systemic issues in the payment ecosystem that reject on average one-quarter of all recurring payments, and two-thirds of these rejected payments are false declines -payments that should have been approved. By upgrading the payment rails with artificial intelligence, the FlexPay platform creates unique recovery strategies for each transaction, achieving unparalleled approval rates. INVISIBLE RECOVERY™ interacts directly with the payments system to avoid customer visibility to the failed payment. It is the fastest and most effective tool to recover soft declines. -
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Nexio
Nexio
Nexio represents a cutting-edge payment technology aimed at streamlining the complexities associated with payment processing. As a prominent supplier of technology-driven payment data and processing services, Nexio caters to various sectors such as Direct Sales, SaaS, ISOs, and merchants. Designed with the needs of global commerce in mind, Nexio provides a user-friendly API that significantly accelerates your market entry. By integrating with Nexio, you can unify your payment systems into a single, efficient integration point. The platform includes gateways that facilitate the acceptance of 3DS enrolled credit cards and offers an iframe compatible with your shopping cart setup. During the transaction process, customers will be prompted to enter an additional password, and if this password does not match, the transaction will be declined. This 3DS feature operates similarly to two-factor authentication, enhancing security. While not mandatory in every jurisdiction, incorporating this capability into your payment processing allows for the acceptance of credit cards that participate in the 3DS program, thereby improving customer trust and transaction safety. Ultimately, Nexio not only simplifies payment processes but also elevates security standards, making it a valuable asset for businesses in the digital marketplace. -
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Promise2Pay
FUGU
Transforming payment failures into profitability is now possible! With FUGU, you can ship first and receive payment later, ensuring collection within a 14-day period. As soon as a cart is left behind, eligible customers are alerted about the option for deferred payment. After they are approved for this flexible payment plan, FUGU will take over the responsibility of collecting the payment within the specified timeframe. There’s no need for extra payment options or additional sign-ups; all collection efforts are seamlessly handled by FUGU while maintaining your brand identity. Our model is straightforward: you only pay when we successfully recover the funds, with no subscription fees or hidden commitments. The installation process is simple and quick, allowing you to get everything up and running in under 45 minutes, making the transition effortless and efficient. -
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FlyCode
FlyCode
Minimize involuntary churn by effectively handling payment failures to enhance revenue assurance. Prevent the loss of income caused by unsuccessful payments. With FlyCode’s advanced dunning and payment management AI, you can automatically recover and mitigate churn. Boost your subscription income through strategic payment optimization. Elevate your annual recurring revenue (ARR) by 3%-7% using a sophisticated dunning platform customized for your unique business needs. Integrate robust AI models with payment logic, authorization details, and retry mechanisms. Improve retention and grow your ARR through smart payment retry strategies. Leverage premium payment models and optimization techniques available to enterprises. Utilize FlyCode’s innovative payment engine AI to automatically recover and lessen churn. Benefit from dynamic tools for payment optimization and comprehensive data models. Implement customer-specific dunning strategies with intelligent segmentation and statuses. Harness FlyCode’s powerful engine to maximize revenue recovery through the first-ever AI-driven dunning and payment management solution, ensuring your business remains profitable. This multifaceted approach not only secures revenue but also builds long-term customer loyalty. -
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ProfitWell Retain
Paddle
Stop loosing money due to credit card problems. Retain®, combines world-class subscription expertise and algorithms that leverage millions to win-back customers. This churn problem is probably something you didn't know. Credit card failures are your biggest single bucket of churn. However, you're not recovering any of these customers because you don't recognize the magnitude of the payment failure problem. ProfitWell Retain®, which combines the best of both subscription expertise and algorithms that leverage millions to win-back customers using the industry's highest rate of recovery, combines world-class customer service with world-class data analytics. ProfitWell Retain is the only product that manages for you. We can leverage data and expertise to continually improve recovery rates. ProfitWell is a subscription company that charges only for performance. ProfitWell has analyzed billions of data points to determine why and how to recover them. -
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eCard Transactions
eCard Transactions
Our advanced AI and machine learning technologies meticulously examine countless payments over time, allowing us to create highly developed algorithms that evolve and enhance continuously. This forward-thinking strategy facilitates seamless payment recovery, achieving impressive recovery rates of up to 90%. By leveraging the combined strengths of AI and ML, we equip our clients with unparalleled recovery solutions, enhancing their cash flow while alleviating the repercussions of unsuccessful payments. Additionally, we automate the update of expired, lost, or stolen cards, ensuring real-time card information updates without causing any disruption to your members. This innovative approach not only minimizes involuntary churn but also significantly reduces payment failures, making eCard an essential tool for financial stability. Ultimately, our goal is to create a frictionless experience that fosters lasting relationships between clients and their customers. -
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Churn Buster
Churn Buster
Do you want to recover failed payments while prioritizing customer experience? Churn Buster is the quickest and most reliable solution to combat passive churn and ensure customers feel valued. By taking timely actions, Churn Buster not only enhances customer relationships but also enhances your brand reputation, leading to improved customer retention over time. This platform is designed to be activated in just five minutes, utilizing tactics refined through years of experience. Everything operates seamlessly right from the start and can be tailored to fit your specific business needs. You can customize emails to align with your brand using HTML, plain text, or a combination of both! Simply enable the templates and scheduling strategies that have proven effective for leading SaaS companies in the industry. With Churn Buster, you can focus on what matters most: keeping your customers happy and engaged.
Failed Payment Recovery Software Tools Overview
Failed payment recovery software tools are designed to help organizations recover payments that have become delinquent or gone unpaid. These tools allow businesses to automate the process of pursuing past due payments, reducing the amount of time and resources needed for manual collection efforts. Payment recovery software tools provide a comprehensive range of features, such as automated reminders, payment tracking, dispute management, letter-writing templates, and more.
When a customer fails to make a payment on time, the first step is to send them a reminder message via email or text message. This automated reminder will usually state how much is owed and when it must be paid by in order to avoid any late fees or interest charges. If this attempt is unsuccessful then additional steps can be taken through the payment recovery software tool.
The automation features of these tools allow businesses to track customer payments over time and quickly identify any overdue accounts. Companies can then use this data to create reports that provide an overview of their collections performance. This helps establish benchmarks for success and identify areas for improvement in their debt collection processes. Additionally, some tools also have built-in dispute resolution capabilities, allowing businesses to resolve disputes with customers quickly and efficiently.
For businesses that need customized letters, there are many payment recovery software solutions available with letter-writing templates that can be used to communicate effectively with customers who are delinquent on their payments. These customizable templates make it easy for organizations to send polite yet effective communications requesting payment while avoiding any potential legal issues caused by aggressive language or threats of legal action against debtors.
Overall, failed payment recovery systems help organizations streamline their collections operations and maximize their chances of recovering all outstanding debts in a timely manner. By automating mundane tasks associated with collections activities such as sending reminders and creating letters, these tools save companies valuable time and resources while helping them increase efficiency in their daily operations.
What Are Some Reasons To Use Failed Payment Recovery Software Tools?
- Automation of Failed Payment Recovery: Failed payment recovery software tools allow for automated processes to be put in place, allowing a business to quickly and efficiently follow up on failed payments, helping keep track of accounts and reducing the manual effort required from the business’ staff.
- Improved Cashflow: By following up quickly on failed payments, businesses can reduce their days-sales-outstanding rate (DSO) which is an important metric for calculating cash flow health. This also helps reduce bad debt by recovering as much of the owed money as possible before it becomes irrecoverable.
- Increased Efficiency: Implementing these tools will help streamline processes that are currently either manual or done only sporadically, resulting in increased efficiency overall. This can lead to improved customer service because customers get recoveries requests faster than they would if this process was handled manually and more often than not having them be recovered more thorough collected due to automated follow ups with pre-defined timeframes which may otherwise have been forgotten about or ignored altogether.
- Value Addition: A business’s reputation depends on its ability to provide outstanding services at all stages of customer interaction including payment transactions. Software tools can help improve overall customer experience by providing personalized reminders and communications while still maintaining professional relationships with customers who owe money rather than being perceived as overly aggressive or demanding when trying to collect what is owed.
- Reduce Costs: Failed payment recovery software tools can help reduce costs associated with manual monitoring and collection of overdue accounts. It allows for faster automated reminders and communications which makes it easier for businesses to keep track of overdue payments and prevents them from defaulting on going payments. This can help a business greatly in terms of cost-saving and maintaining healthy cash flow.
The Importance of Failed Payment Recovery Software Tools
Failed payment recovery software tools are important because they help businesses to recover payments that were unsuccessful due to a variety of reasons. It allows businesses to identify and mitigate potential issues with their payment setup and processes, as well as implementing best practices for mitigating failed payments. Failed payments can be caused by a number of factors including incorrect or outdated billing information, lack of funds in the customer’s account, or an incorrectly entered merchant ID number. With effective recovery software tools, these errors can be easily corrected or avoided altogether.
In addition to avoiding failed payments altogether, these tools offer business owners the ability to quickly prioritize customers who have unpaid bills. By utilizing automated recovery processes such as reattempting credit card charges multiple times and sending out reminder emails before an invoice becomes overdue, businesses save valuable time in collecting outstanding invoices while also giving customers additional time to make their payments on time.
Recovering failed payments is essential for maintaining cash flow within any business no matter its size. Without adequate measures in place for recovering failed transactions, lost revenue from failed credits could significantly impact the financial health of a business over the long term. In addition, having software tools available to manage this process effectively helps ensure that customers are satisfied with their experience when dealing with your company which can lead to improved customer loyalty and increased sales in the future.
In summary, failed payment recovery software tools are a valuable asset for any business owners as they give businesses the ability to quickly identify and recover lost payments while also strengthening customer relationships with effective automated recovery processes. This can ultimately lead to improved cash flow and increased consumer loyalty in the long run.
What Features Do Failed Payment Recovery Software Tools Provide?
- Automated Payment Reminders: Failed payment recovery software tools offer automated payment reminders which allow you to send out reminder emails or SMS messages when a payment is due or overdue. These reminders can be set up in advance for scheduled payments, or sent out in real-time whenever payments are missed.
- Dunning Management Systems: Dunning management systems help you track and manage customer contributions, identify past-due accounts, and automate the entire dunning process with customizable late fees and notices. You’ll also have access to detailed analytics on who has paid, who hasn’t paid, and when they’re expected to pay next.
- Credit Card Reconciliation & Processing: With advanced reconciliation tools included in failed payment recovery software solutions, you can quickly reconcile credit card transactions with your accounting records, helping you identify any discrepancies between what was billed and what was received by your customers. Credit card processing features also allow you to accept payments quickly using secure and reliable gateway providers such as Stripe or PayPal Express Checkout.
- Automated Collections & Payment Channels: Most failed payment recovery software solutions offer built-in support for multiple collections channels such as email, phone calls, SMS texts, or even postal mailings that enable efficient communication with customers about their outstanding payments at any given time of day or night. This feature allows for better collection of delinquent invoices without a lot of manual effort required from your team members.
- Security & Compliance Support: To ensure the safety of personal data collected from customers during online transactions through these solutions, most failed payment recovery software tools provide robust security protocols that meet industry compliance standards such as PCI (Payment Card Industry) compliance regulations and GDPR (General Data Protection Regulation). This helps protect customer data and eliminates the risk of fraudulent activity.
Types of Users That Can Benefit From Failed Payment Recovery Software Tools
- Online Retailers: Failed payment recovery software tools can help online retailers combat lost revenue due to failed payments. By automating the recovery process, businesses can maximize their chances of recovering lost funds and prevent future payment problems.
- eCommerce Platforms: Many eCommerce platforms rely on payment processing services to operate efficiently and securely. With failed payment recovery tools, platforms have a better chance at quickly recovering lost income from failed transactions and safeguarding their customers’ data.
- Banks & Financial Institutions: Banks and other financial institutions typically use these tools to reduce losses from defaults or fraud attempts. Payment recovery software helps institutions identify transactions that need further legal action taken in order to secure reimbursement for uncollected payments.
- Payment Processors: Payment processors can benefit greatly from failed payment recovery software because it enables them to manage payments more effectively and resolve disputes quickly. This helps processors maintain good relationships with clients by swiftly resolving any issues that could arise during the transaction process.
- Businesses Offering Recurring Billing Services: Recurring billing services often require some type of integrated automated system in order to function properly. Failed payment recovery software allows businesses offering recurring billing services to streamline the process of identifying and correcting errors related to nonpayment or fraudulent activities, thereby increasing profits while reducing costs associated with manual donation form upgrades and maintenance fees Here is an example of this type of automated system: Donorbox Donation Forms Builder.
- Payment Gateway Providers: Payment gateway providers have the most to gain from failed payment recovery software because it helps them keep their customers’ data secure. By using these tools, gateways can quickly audit transactions and detect any suspicious activity or fraudulent behavior in order to protect both the customer and the business.
- Government Agencies: Even government agencies can greatly benefit from automation of failed payments when it comes to collecting taxes and other fees due. Failed payment recovery software makes it easier for agencies to identify errors or fraud attempts so they are able to recuperate lost funds quickly and efficiently.
How Much Do Failed Payment Recovery Software Tools Cost?
The cost of failed payment recovery software tools can vary greatly depending on the features and capabilities included in the program. For example, some programs may include one-click integrations with popular merchant providers, automated dispute resolution workflows, customizable data visualizations, comprehensive reporting options, and fraud prevention features. On the other hand, more basic versions may only provide pre-defined email templates for contacting customers about failed payments. Prices for these kinds of services typically range from about $10 per month for simple programs to upwards of several hundred dollars per month for more sophisticated ones.
Most companies that offer this type of software also have tiered pricing plans that allow you to scale up or down as needed depending on your requirements. Some platforms even provide free trials so you can test out different features before committing to a purchase. Alternatively, you may prefer to opt for a pay-as-you go option if you don't need a lot of functionality right away or want to avoid long-term commitments. No matter what your needs are, however, there's likely an affordable solution out there that will help make recovering failed payments faster and easier than ever before.
Risks To Be Aware of Regarding Failed Payment Recovery Software Tools
Risks associated with Failed Payment Recovery Software Tools:
- Loss of customers: Unreliable payment recovery software can result in customers being unable to pay for products or services, leading to a loss of customers and revenue.
- Rise in customer complaints: Customers may be unhappy with the services provided by the payment recovery tool, leading to an increase in customer complaints.
- Increased financial costs: Failed payment recovery software may lead to fees that need to be paid by the business due to its inability to properly process payments.
- Damage to reputation: Poorly performing payment tools can harm a business’s reputation as it cannot provide reliable services. Customers may also lose trust in the brand due to its unreliable performance.
- Security breaches: Insecure payment tools could lead to sensitive information stored on them being accessed by malicious actors, resulting in data loss or financial losses.
- Legal repercussions: Businesses may be held accountable for any damages caused by poor performance of the payment recovery software, leading to hefty fines or other legal penalties.
What Do Failed Payment Recovery Software Tools Integrate With?
Failed payment recovery software tools are designed to help recover lost payments from customers. They provide automated solutions for managing customer data, tracking unpaid accounts, and initiating recovery activities. Depending on the type of failed payment recovery software, there are a variety of types of software that can integrate with these tools. Accounting software is one such example as it can be used to maintain accurate records and analyze account activity. Contact management systems provide the capability to send communication reminders or statements that may aid in the collection process. Additionally, many eCommerce platforms have built-in integrations with failed payment recovery software, allowing customers to quickly settle up any overdue balances through their online shopping experience. Finally, marketing automation systems can be leveraged alongside failed payment recovery tools in order to target specific customers or create promotional campaigns aimed at recovering lost payments.
What Are Some Questions To Ask When Considering Failed Payment Recovery Software Tools?
When considering failed payment recovery software tools, the following questions should be asked:
- What types of payments does the software support? Does it support credit cards, debit cards, e-checks, ACH transfers, and other popular payment methods?
- How quickly can a failed payment be recovered? Can you recover a failed payment within one business day or less?
- What are the fees associated with using the software tool? Is there a setup fee or annual subscription fee associated with its use?
- How secure is this tool for protecting customer data and sensitive financial information? Does it use encryption technology to protect data from unauthorized access or hackers?
- Does the software provide reporting capabilities so that businesses can monitor their recovery progress over time? Are detailed payment reports available to help evaluate success rates and other metrics related to recovery efforts?
- Are there any additional features included in the package such as automated email notifications or dispute resolution processes for declined payments?
- What kind of customer service and technical support do they offer for using the product? Do they have live chat options or telephone assistance for more complex issues that may arise with its use?
- Are there case studies or customer testimonials available to help assess its effectiveness and success rates?