Best Debt Collection Software for Solutions by Text

Debt Collection encompasses the tools and methodologies employed by collection agencies to retrieve funds owed to their clients, who are typically the original creditors of goods or services that have been delivered. Consumers often acquire these goods or services on credit from the original creditors and are obligated to repay either as a single payment or through installments. If a payment becomes overdue, the original creditor has the option to transfer the debt to an internal pre-collections unit, or they may consolidate the debt with other overdue accounts and assign it to an external collection agency or sell it to debt buyers. Entities such as pre-collections departments, third-party collection firms, and debt purchasers require a structured, automated system to effectively recover the owed amounts. This process may involve, but is not limited to, submitting the unpaid debts to credit reporting agencies.

InterProse ACE is a modern, cloud-based debt collection software platform built for collection agencies who specialize in consumer or commercial debt, including healthcare, property management, education, and government accounts. ACE also serves collection attorneys, property managers, original creditors, financial institutions and government entities. Heavily configurable and flexible with no one business use case in mind, our debt collection application facilitates account management, secured/unsecured payment plans, client invoicing and reports, legal judgment tracking, data reporting/analytics, and process automation while doing it all in a highly efficient and cost-effective way. Key features include account bundling, account-level documents attachments, heavy process automation, client access, trust accounting, credit reporting, consumer self-service tools, and numerous tech integrations. ACE customers enjoy monthly updates/upgrades to the platform, real-time data & document backups, inherited third-party security audit attestations (SOC2Type2, PCI, PENTEST, HIPAA, StarAlliance, etc.), real-time consumer and client portals, open-API connections, among other modern conveniences that let them focus on business.

Shaw Systems offers a state-of-the-art loan management solution. We are a respected leader in this space with over five decades of experience. Our solution manages every aspect of the servicing life cycle through customer service, delinquency management, recovery, and placement. Our fully integrated loan servicing system offers seamless support for the needs of the borrower, dealer, internal staff, and management. Shaw supports a variety of consumer loan servicing software products. Our products have integrated features to automate processes and navigate the dynamic credit landscape. We support loans, lines of credit, direct/indirect, floor plan, commitments, securitization, and insurance products.

Debtmaster®, 360 is a premise or cloud-based collection software that provides everything you need to manage your collections department and collect debt efficiently. Your agency will be the best. It will be easy to set up and run smoothly with secure features. This will allow you to reduce capital expenses and increase reliability and redundancy. This allows you to concentrate on your core business of Debt Collection. Advanced communication modules allow you to communicate with debtors quickly and efficiently using text and email messaging. These advanced tools, backed by consent controls as well as innovative third-party outsourcers like Solutions by Text, allow you to reach your Debtors electronically. Because of its proven track record, smart business owners trust Debtmaster®, debt collection software to increase productivity for debt collector agencies.

AdvantEdgeTM, a powerful software platform created by ADS, serves a variety of purposes, including complex CRM solutions, the management of government records, comprehensive debt buying applications, and the most advanced accounts receivable software on the market. Rather than requiring businesses to adapt to its framework, ADS customizes AdvantEdgeTM to align with specific business models, allowing companies to retain their existing structures while implementing our software. With an extensive range of functionalities available immediately, users benefit from thousands of hours of features without incurring extra charges for additional modules. Although AdvantEdgeTM is designed as a cloud-based solution, it can also be self-hosted if a company has a SQL server within its infrastructure. Developed by Accelerated Data Systems®, AdvantEdge Collection Software stands out for its exceptional functionality and adaptability tailored to the debt industry. Whether utilized by first-party creditors, collection agencies, or debt purchasers, AdvantEdgeTM is engineered to enhance profitability and operational efficiency, ultimately leading to improved financial outcomes for businesses.

Our software employs the Potential Delinquency collection method, a strategy recognized by enterprise lenders for boosting month-end collections by as much as 30%. Utilizing Net Balance at Risk (NBAR), we assign risk grades ranging from A to E for every active loan, which is driven by six sophisticated scoring models operating in the background. The system intelligently determines the optimal time to reach out to borrowers for each contact number, informed by historical activity. This approach enhances your chances of making successful right-party contacts while reducing unnecessary call attempts within your portfolio. Our advanced work queues dynamically organize each agent's tasks through smart sorting algorithms, ensuring that accounts, such as those where customers defaulted on their payment promises, are prioritized. With risk grades assigned to every loan, you have the ability to delegate the most challenging accounts to your top-performing collectors. Additionally, our comprehensive reporting tools will enable you to pinpoint your most effective collectors. The software also offers actionable recommendations based on the current account status and borrower engagement levels, ensuring that you are always equipped with the best strategies moving forward. This holistic approach not only streamlines operations but also maximizes the efficiency of your collection efforts.

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

How can a business manage an account with a 20% fee while still achieving profitability? Many of these obstacles can be tackled with current technologies, particularly through the use of artificial intelligence and expert systems. "Expert systems" refer to software that simulates the decision-making abilities of a human specialist. The term artificial intelligence was coined to set it apart from "human intelligence," which, despite its remarkable capabilities, is prone to flaws such as memory lapses, inconsistencies, fatigue, and the necessity for breaks. In 1990, Quantrax Corporation made a groundbreaking proposal that led to the creation of a system rooted in artificial intelligence, ultimately transforming the software industry. To fully grasp the significance of this product and its development, it is essential to recognize the distinction between traditional data-centric systems and expert systems, also known as knowledge-based systems. While data-based systems involve computer programs that process data to generate outcomes, expert systems utilize a repository of knowledge to make informed decisions that can lead to better results. This shift towards intelligence-driven software marks a pivotal advancement in how we approach problem-solving in various industries.