Best Free Customer Success Software of 2025

Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Push notifications and seven other channels can help you increase mobile user retention. Retention is key to achieving long-term business goals. Reteno makes retention easy. Get a jumpstart with campaigns that make money right away. Don't waste time designing campaigns or preparing flows. In five days, you can go live with your app retention strategy. You won't likely need a developer. To increase reach and ROI, you can add more channels. You can make repeat sales if you have more channels. It is five to 25 times more costly to acquire a new customer than it is to retain an existing customer. Data is collected from many sources. The data can be used to create campaigns, workflows and segments, and for content personalization. You can also use it to send messages through various channels. To acquire, convert, engage, retain, and retain more customers, you can use ready-made workflows that are tailored to your business type. Our intuitive builders make it easy to create any campaign in just a few seconds.

Using spreadsheets and help desks to manage your support operations? Boostopia, an all-in-one support platform, unlocks the power and potential of your support data to transform your team's experience and that of your customers. Do not settle for vanity metrics. You can unlock actionable insights. Uncertain of what's happening or where to focus your efforts? You can eliminate the inefficiencies that are costing your support operation the most so you can focus your efforts on the best improvement opportunities for your team, your customers, and your bottom line. Are you unsure how to engage and develop your team? Find out how to unlock the potential of your agents, set meaningful goals and track progress. You will see the tangible impact of a continuously improving support operation. Are you tired of trying to keep track of everything in different places? You can organize tasks in one place and focus on concrete ways to improve your team. Transform your organization from a cost center into a profit centre.

Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.

You can now monitor user behaviour on your website, and quickly identify problems with pages that are causing revenue loss. Use Bouncezap's conversion tools for any issues. Bouncezap opt-in forms and opt in's allow you to create email lists, highlight special deals, and much more. The intuitive interface guides you through the process without you needing to be a marketer or a developer.

Video chat can be used to connect with leads online and improve sales performance, whether it's Online Shopping or B2B Sales or Consulting Business. You can recreate the world-famous Live Video Shopping experience and offer a Product Demo. Online Consultations can be initiated without leaving the chat conversation. The video communication can be initiated directly from the chat, without the need for a third-party service provider. The entire experience can be done in one click, inside chat with the client, regardless of screen sharing requirements (presentation display or technical support). All agents can instantly access their call records after the call ends. All recordings can be found in our embedded dashboard even weeks later. Chat with your client to initiate a live video conference. Enable screen sharing to enhance collaboration

Insurance agents can maximize the customer's life-time value by helping them sell more policies and retain customers with digital insurance wallets, chatbots, and an agent portal. These features include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL – Analytics Dashboard, Renewal tracker and Deal Board, Email Integrations, Customer Chat, Reports. 3. CHATBOT – Agent Connect, AI Driven Quots

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Prevent churn, and you'll get back your revenue. ProsperStack is a drop-in cancellation flow that automatically prevents churn. Targeted offers can be used to save customers and to gather feedback that will help you make informed product, pricing, and remarketing choices. ProsperStack's cancellation flow is a beautiful, low-friction offboarding experience that is kind to users and helps you grow your business. It can be embedded directly into your application using just a few lines code. You can then customize everything in ProsperStack - no developer required! Your cancellation flow can be turned into a powerful tool for churn prevention. Offers that are tailored to customers' segments and reasons for leaving can be made. Analyze results, adjust and personalize at any time to find the most effective offers. ProsperStack answers help you to retarget lost revenues effectively and provide insight into key decisions regarding your product roadmap, pricing, support, and service.

You should share every update you can with your users. We promise they will love you for it. You can personalize your changelog to match the company branding and host it at your own domain. We are happy to assist you in setting it up. Connect Slack to Twitter so your customers and team are up-to-date on the latest developments in your product. If you need, your entire team can post to the changelog. It is always better to see the face and work of people than changelogs. Privacy is essential. You can make your changelog public or private. You can also disallow search engines from crawling it. You can customize the categories you use to make every product fit into a single glove. You can upload images and embed multimedia easily. You can embed subtle widget badge animations in your product so that users don't miss important updates.

To find the top self-serve signups, use product usage data. Get a 360deg view on customers and how you interact with them. Engage customers at a-ha points to increase conversion. Your product-led GTM can be scaled with insights and action from one place. Concentrate your efforts on customers who have the greatest potential. To prioritize sign-ups most likely to convert, use customer and product data. Learn what your customers are doing with your product, and how they interact with you. Don't be left in the dark about your customers. Engage customers at important milestones to increase conversion. Receive real-time alerts whenever customers reach certain metrics or take important actions. Calixa helps you streamline your workflow. Calixa makes it easy to start a sequence, make an opportunity, and extend a trial. All from one place. Stop jumping from one tab to the next. Start in minutes and not months. Connect all your data to Calixa in a few clicks and we will take care of everything else.

Gist allows you to create embeddable experiences, from simple welcome messages to multi-step flows. There are many options with ready-to-use templates, and an editor that allows you to view both the code and design views. To start creating on-brand experiences across all platforms, set up your brand colors, layout, and typography. Gist can be integrated into any modern CRM using our open APIs. You can also use existing tools to make Gist work for you. You can create one message from our web editor and distribute it to all platforms. Gist can be used with Zapier and Google Tag Manager to integrate into your workflow. Our client libraries are well-documented and require little effort to integrate. Experiences that feel like it was built in-house. These experiences can be easily integrated into your toolbox. You can build once and publish it to iOS, Android, or the web.

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

Use product, customer behavior, CRM signals and more to grow pipelines and accelerate NDR growth. Our users are able to generate massive revenue increases. We analyze and learn from billions of data points collected from businesses and users from nearly every country. Our platform is designed to empower your team to expand your user base, retain customers, and convert signups. Be alerted if there is an intention to expand. Know where opportunities are by department, job title or engagement level. Convert high-propensity clients early and help struggling customers succeed. Understanding why people convert and what factors make them less likely. Upollo analyzes data in real-time, providing actionable insights in minutes. Use our insights to empower and grow your NDR (Net Dominance Rate), ARR (Annual Recurring Revenue), LTV, etc.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.

Aligned is the place where B2B Revenue teams and buyers can work together efficiently. Moving the deal/customer project away from back and forth, dull, chaotic, salesy emails, to a single collaborative workspace that each customer can use. Reps are empowered with the ability to communicate better with all stakeholders, to better coordinate on resources, on next actions, and to use analytics to see their blind spots in buyers' journeys. Aligned is used daily by thousands of top revenue reps at companies such as Liveperson and Deel to simplify the complexity of managing their deals and enhance their customer experience by empowering buyers. As we strive to make sales more enjoyable, more impactful, and frictionless, our buyers continue to share their love for Aligned.

Raaft assists SaaS companies to reduce churn, and get better feedback from customers. Raaft provides a no-code retention flow to your subscribers when your subscribers hit 'Cancel. To get subscribers to stay longer, you can ask them why they are leaving and provide custom responses. To build a better product, you can collect better feedback and obtain higher-quality analysis.