Best Customer Journey Mapping Tools for Mid Size Business

AI Driven Campaign Optimization. Deep learning algorithms transform unique users into your ideal marketing strategy. Not all conversions happen immediately. Attributy analyzes the user's past data for several months to identify any touchpoints that may have influenced a purchase decision. This allows dynamic attribution algorithms to build a very accurate picture of the channel's value. These tools are not able to be used for single-channel attribution. Many people underestimate the impact of each channel they measure and underestimate the cumulative, long-term effect of a campaign. Attributy's artificial Intelligence algorithm focuses on the user and follows each customer journey from initial touchpoint to purchase. Each ad is given credit proportional its true value in customer conversions.

Align Salesforce with your Sales Strategy. ClosePlan integrates Salesforce with your Sales Strategy, Sales Process, and Sales Methodology. ClosePlan allows sales to focus on the important things - rigorous opportunity qualification and customer relationship alignment, as well as execution of sales processes. With drag-and-drop functionality, Salesforce makes it easy to create org charts. You can create opportunity qualification scorecards using any sales qualification methodology. Create repeatable best-practice sales playbooks for different business lines. With Salesforce's drag-and-drop tools, you can create relationship maps, org maps, account maps, and influence maps. Visualize prospects and customers to build relationships with those who matter. Get a 100% native Salesforce application in the AppExchange. Keep your Salesforce data safe. This is great for account planning, deal reviews, QBR's, and 1-to-1 coaching sessions.

Dreamdata is the B2B revenue attribution platform that empowers go-to-market teams to understand their impact and drive growth. By automating data collection and modeling, it provides a 360° view of the customer journey and enables data-driven decision-making. Key Features: - Automated Data Collection & Unified Model: Collects first-party data from your website and marketing/sales stack, building a complete picture of customer interactions. - Multi-Touch Attribution: Accurately attributes revenue to specific touchpoints, providing clear ROI on campaigns and channels. - Buying Signals & Lead Prioritization: Identifies high-intent accounts and prioritizes leads, maximizing sales efficiency. - Campaign Performance Analysis: Evaluates campaign effectiveness, enabling data-backed optimization decisions. - Custom Audiences & Data Activation: Creates targeted audiences based on customer journey insights for personalized campaigns across platforms. - Industry Benchmarking: Compares your performance against industry standards, highlighting areas for improvement and competitive advantage. - Intuitive Interface: User-friendly design ensures easy navigation and actionable insights.

In 2016, we started UserExperior with the mission of providing our customers with solutions that deliver the best user experience. Product teams, developers, and UI/UX teams around the world use UserExperior to optimize mobile apps' digital experience. Mobile experience analytics company UserExperior is based in Mumbai, India. It was founded in 2016 with the mission of providing digital businesses with solutions that deliver the best user experience. We are part of India's top startup accelerator NASSCOM 10K startups. We are proud to be customers of some of India's Fortune 100 companies and large unicorns.

Reveall helps product teams become more customer-led, by making it easy to plan and prioritize your product with confidence. With Reveall you can collaborate on customer insights, map customer journeys and prioritize product opportunities - all in one place. Get a clear picture of your customers' needs and make the right product decisions by: - Centralizing your customer data. Import and save all of your customer research and feedback data in a single source of truth - Highlighting key findings with custom searchable tags and sentiment analysis. - Clustering findings into conclusive Insights. Group similar findings and draw actionable conclusions with customizable insight reports. - Creating customer journey maps. Contextualize your customer learnings and gauge the user experience through visual journey maps. - Planing & prioritizing your next actions. Use customer insights to define and prioritize what to build, integrated with your PM tools

To decode customer behavior, optimize ROI and determine marketing's impact on revenue and pipeline, you need to factor-in your marketing efforts. A robust integration to your martech stack results in a one week onboarding cycle. Flexible and configurable attribution engine that allocates conversion credit to the relevant touchpoints. Consumer-grade User Experience for Analysis, defining Custom Events, and Dimensions. A collection of curated templates that are based on the best practices of high-performing teams around the world. To get a holistic view of marketing performance, stitch customer journeys from the first touch to the final win. AI Engine continuously analyzes and diagnoses key metrics and highlights insights and recommends. You can see the whole Marketing Funnel without any dependencies.

TheyDo allows designers, product teams, marketeers, and marketers to establish a workflow that helps them move from insight to implementation, to create customer-centric solution. No more messy whiteboards or duplicate efforts, and no more wasted resources. Standardization will be half the time, you'll save up to three large presentations per month, and your operational costs will drop by 40%. A vertical framework allows you to zoom in on the customer experience and connect your entire organization. A customer-centric process that connects opportunities to journeys, and solution delivery at scale in a way everyone understands. We encourage you create a standard set of your own templates for everyone in your company. Set up SSO (Single Sign-On) for your entire organization. Give permissions to each department and ensure that they are able to find their place in the customer journeys.

DemandJump is the most popular Marketing Insights & Attribution Platform. It shows marketers what their target audience does, what their competitors do, and what actions they should follow to achieve better results. Customers can be empowered by knowing what content they should write, which keywords to use, which websites to target, and what videos to produce. DemandJump assembles disparate data to build networks of customer touchpoints around any topic. This allows customers to prioritize what actions to take next. Companies can also close the loop between marketing and sales by seeing which actions are driving revenue growth and pipeline growth.

Yieldify is an eCommerce brand's expert in customer journey optimization (CJO). Yieldify gives eCommerce stores smart website personalization technology that will increase conversions, capture more leads and increase average order value. Yieldify is a fully managed solution that offers bespoke customer journey mapping services and CRO strategy. It also provides design and technical implementation for your campaigns.

We all have more work than can be done in a single day. SHP's "never login" philosophy ensures that your team doesn't have to learn any software and does not require ongoing training. Your company will thrive by connecting with prospects and customers using a voice they trust - your employees. Reduce the barriers between marketing and sales. Use our best-in class analytical tools to measure the impact on your business. SHP believes that working with customers is more than just an idea. It's a tangible, ongoing process that you are a part of. We encourage our customers to be part of the development cycle. We offer short sprints of 4 weeks. Vote on the features that you want next. We get to work creating them.

Capture the actual experience of your customers with your brand, not what you think they have. We offer a customer experience platform that will help you create customer journey maps, personas and manage CX programs. We help you create your CX program. We offer a Cemantica Platform that allows you to create your journey maps and manage CX programs. You can create your customer journey map, manage your CX program, and connect your VoC data all from one platform. Cemantica is Cemantica.

An API and low-code Communications Platform as a Service offering (CPaaS), designed to assist enterprises in reducing costs, simplifying their IT infrastructures, and accelerating their IT roadmaps. Drag-and-drop editor that allows you to quickly map and automate customer journeys is all it takes. To reduce the time it takes to bring new applications and journeys to market, shift to low-code development. To trigger customer communication flows, seamlessly consume events from existing systems. Integrate customer interactions with backend system to achieve end-to–end automation. You can easily test, deploy, and make iterative adjustments to flow in a secure, scalable serverless environment. Our extensive collection of communication APIs, SDKs, and SDKs allows you to engage customers using your preferred channels.

Shoelace assists the fastest-growing brands in implementing memorable Customer Journey Marketing - Ads to drive more sales and make customers happier. You can supercharge your ads with experts at your disposal. Get deeper insights into your ads and audience. Enthral your audience using Journey Marketing. Also, use the marketers guide to DTC Brand's Guide for Powerful Retention.

Change the way you see your visitors. Start your trial. Analyze Sessions, Events + Heatmaps. Features All core features provide you with all the tools you need to understand your users. Site Analytics. All the information you need to see how your traffic is changing and looking. View top pages + countries, Top Referrers, UTM's, Devices, OS, Browsers, etc. Visitor Insights. Understanding and evaluating the behavior and repeated actions of your visitors. View and obtain details about all your visitors. Analyze all of their sessions and identify trends on your site. Session replays. Session recordings allow you to analyze the visitor journey through your site. You can visualize the user's journey through your site with high-quality video replay sessions. Site Heatmaps. Find out where your visitors click and identify areas of opportunity. Also, heatmaps of desktop, tablet and mobile devices are recorded. Teams Create teams that have full access to all websites you add

You can record the entire session of real visitors on your website like a camera and playback their page views as a movie. You can see millions of real interactions from visitors on your website to understand their needs. You can do what you like and watch the replay of your recorded session in playback demo. This comprehensive solution allows you to collect, process and visualize the collective behavior of visitors across all devices, including desktop, tablet, and mobile. Ask your visitors to tell you what they think. Combining statistics with real reviews is a great way to identify the issues and get a lot of ideas from your end-users. You can run your own multi-step survey and ask people for ideas using predefined multiple choice questions. Or, let them write their own report. Analyze the behavior of your visitors to your forms. After a few minutes, you will have a complete form report that can be used to improve your forms.

Emotics, an emotion analytics platform, turns text data from employee and customer feedback into business solutions. Emotics converts emotion and themes into strengths and weaknesses, opportunities, threats, and opportunities, so you can have a strategic view of customer and employee experiences. Automatically generates benchmarks that give insight into how you compare with your competitors and which aspects of CX you need to improve. It provides a warning system that warns you about emotions that can cause actions. To determine which emotions are driving the perception of CX, measure the intensity of emotion expressed in customers using 8 emotion indexes and 24 emotion levels. It allows 360 degree customer view through connection to NPS, CSAT and social data, such as SurveyMonkey or Zendesk. Emotics is a more powerful and efficient way to analyze sentiment than NPS.

Data science should be at the heart your subscription business. ChurnIQ 2.0 provides specialized retention analytics as well as AI-detected subscriber insights. ChurnIQ is able to handle subscription cancellations at any stage of the subscriber journey. ChurnIQ allows you to easily analyse and create segments. You can then quickly trigger the campaigns that are most likely to grow and retain that segment's value. ChurnIQ's S3 Data Lake allows you to create one view of all your subscribers, regardless of how many tools you use. The ChurnIQ analytics dashboard lets you see how you are performing at each stage of the customer journey. Instead of looking at isolated data points, see the whole picture. Receive a practical diagnosis of the root cause of subscribers' cancellations. ChurnIQ helps you identify customer segments based on their behavior and satisfaction levels.

To find the top self-serve signups, use product usage data. Get a 360deg view on customers and how you interact with them. Engage customers at a-ha points to increase conversion. Your product-led GTM can be scaled with insights and action from one place. Concentrate your efforts on customers who have the greatest potential. To prioritize sign-ups most likely to convert, use customer and product data. Learn what your customers are doing with your product, and how they interact with you. Don't be left in the dark about your customers. Engage customers at important milestones to increase conversion. Receive real-time alerts whenever customers reach certain metrics or take important actions. Calixa helps you streamline your workflow. Calixa makes it easy to start a sequence, make an opportunity, and extend a trial. All from one place. Stop jumping from one tab to the next. Start in minutes and not months. Connect all your data to Calixa in a few clicks and we will take care of everything else.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Blue Green Analytics lets anyone see how visitors navigate and move through funnels to reach conversion points. Stop making assumptions about visitors and their web journeys. Learn to understand your visitors and the actual paths they take. Traditional funnels and mapping tools are based on assumptions about how visitors behave. However, we all know that people don't behave the way we expect. Google Analytics and many other tools fail to show visitor behavior flows in an intuitive, actionable way. There are no tables, rows or data wrangling. You can easily generate visitor journey maps and analyze the web interaction. Blue Green Analytics is available to anyone who can use Google Maps and Waze. Our algorithms will highlight pages that need optimization to maximize conversion. Discover all the surprising ways that visitors interact with your site. People are full of surprises.

User behavior analytics at your fingertips! Track the flow, conversion metrics, as well as important events throughout the user journey. This is the simplest and most useful analytics you will ever get. It's easy to get real-time and overdue analytics for your users. With in-depth and focused insights, you can discover your users' needs. It is easy to export user analytics data for your consideration. You can set up alerts for user actions that you want to monitor. You can control the pages you want to control through funnel analysis. Find out the exact location of your users on your website pages, their demographics, and their interests. You can control the traffic to your product and the engagement. You can use funnel analytics to track how many people visit your desired page and take the desired action. It allows you to visualize your funnel stages more clearly and it can also help you identify user drop-off.

Personalized workflows based on user behavior can increase customer engagement! Track customer behavior without cookies. Privacy-first approach with extreme flexibility. GDPR compliance is worry-free. Google Analytics, a product analytics tool, tells you how many people use a feature. Customer analytics will tell you which customers are able to succeed. All-in-one dashboard for deploying retention strategies. Although your product has many uses, customers only sign up for one. It is your responsibility to ensure that they succeed. To help you get great feedback, we have 50+ customer retention strategies. Your customers can become advocates. It's great to have feedback campaigns, but timing is crucial. We offer several email templates that allow you to request feedback at the right time. We help you get the best out of your customers by offering free trials and booking meetings for dormant clients.

Brands get the most efficient buyer's journey. Get qualified traffic for your physical and online points-of-sale. This is a 100% free way to attract targeted traffic, highlight your services, and communicate your offers. Brands rely heavily on a variety of digital media, including company websites, video ads, display ads, social media ads, and marketing. To increase the value of their products or positioning. These communications increase traffic to your points of sale. Contact details for points-of-sale, geolocation, product availability, pricing, hours of operation, and more. We help brands improve their digital communications by providing useful information that simplifies consumers' decision making and directs them to your points-of-sale. Click & Collect, delivery, installation at home, refund policy, extended warranty, and more. Our tool allows you to display all the services that will improve your positioning and help your clients.

Analyze your customer journey today to unlock powerful website insights. Sitesights was designed as an alternative to Google Analytics that provides comprehensive data to gain insights about your mobile application or website. You can use data-driven decisions to increase revenue and improve your website. Web analytics should be easy to understand by website owners. Google Analytics GA4 opened many people's eyes to tools other than Google. In this article I introduce Sitesights Analytics. A valuable alternative to Google Easy to use, and no headaches.

Manage journeys efficiently, save time and make better decisions based on data to drive customer loyalty. Convert workshops into journeys with a click of the button. Create and manage journeys by using our examples, or create your own. Our persona-integrated DEI feature searches for biases affecting your journeys. Based on customer and business requirements, make better decisions. Enhance your journeys by incorporating all of your research insights, metrics and recommendations. Watch your team collaborate in real-time, and provide feedback within the context your project. All your data and insights are accessible via a central hub with search functionality.