Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Power BI Connector for ServiceNow offers a no-code solution that seamlessly transfers data from ServiceNow into Microsoft Power BI for enhanced reporting and analytics capabilities. Users can effortlessly import incidents, requests, and various ServiceNow tables into Power BI, utilizing pre-designed dashboard templates for quick setup. This tool allows for precise data selection, enables scheduled automatic refreshes to ensure reports are always up-to-date, and integrates ServiceNow data with other enterprise sources in the same BI environment. Available through the ServiceNow Store, it simplifies the process by eliminating the need for coding or middleware while adhering to ServiceNow's established roles and permissions. Additionally, the Power BI Connector is part of Tempo's suite of BI connectors within its Strategic Portfolio Management (SPM) offerings, which also includes integrations for platforms like Jira and monday.com, highlighting its versatile utility across multiple project management tools.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
ServiceNow
Yes
BMC Helix
No
Freshservice
No
Jira Service Management
No
Microsoft Power BI
Yes
Zendesk
No
Integrations
ServiceNow
Yes
BMC Helix
Yes
Freshservice
Yes
Jira Service Management
Yes
Microsoft Power BI
No
Zendesk
Yes
Pricing Details
$10/month/user
Free Trial
Yes
Free Version
No
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Tempo Software
Founded
2009
Country
Iceland
Website
www.tempo.io/products/power-bi-connector-for-servicenow
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No