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Description
Syllable infuses empathy, transparency, and intelligence into every patient interaction beyond the hospital setting. In 2020, the platform engaged with 45 million individuals across the United States via text and chat, addressing inquiries related to appointments, primary care, specialty care, and the COVID-19 pandemic. Through voice automation, Syllable facilitated 4 million patient encounters, providing access to a network of 21,645 physicians. This leading solution for health system call centers not only empowers patients but also alleviates operational challenges for healthcare providers. By eliminating communication obstacles, Syllable ensures that patients receive the care they require promptly. Nowadays, patients not only deserve but also anticipate a seamless and agile healthcare journey. Unfortunately, they frequently find themselves navigating a complex web of call transfers, extended hold times, and cumbersome websites just to reach the care they need. Syllable collaborates with many of the nation's largest and most esteemed healthcare organizations to enhance this experience. In doing so, the platform aims to revolutionize patient access to healthcare services for everyone involved.
Description
The aTouchAway platform significantly enhances patient outcomes by facilitating virtual communication, remote monitoring, care plan management, and streamlined clinical workflows. It allows seamless interaction among patients, caregivers, and care team members through a secure platform that supports video conferencing, messaging, and group chats. Users can engage in two-way video calls, with the option to bring in an additional participant for comprehensive discussions. Even patients who struggle with technology can easily initiate a video call with just one touch. Secure text messaging enables communication between members of the care circle or within group chats, all while ensuring that conversations are encrypted to protect sensitive health information. Users can also share images, videos, and documents as attachments in their messages or group discussions, with files being temporarily stored and automatically expiring after 72 hours to maintain confidentiality. This multi-faceted approach not only improves access to care but also fosters a more connected healthcare experience for all involved.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Syllable
Country
United States
Website
syllable.ai/
Vendor Details
Company Name
Aetonix Systems
Founded
2014
Country
Canada
Website
aetonix.com/platform/
Product Features
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Product Features
Home Health Care
Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting