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Description
Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.
Description
Trace is a sophisticated workflow automation platform that effectively analyzes and maps your current business processes by integrating with tools such as Slack, Jira, and Notion, creating a cohesive view of data, activities, and users. The platform enables users to visualize, design, and replicate complex workflows through a selection of community-curated templates or tailored paths they create themselves. After workflows are defined, Trace intelligently delegates repetitive or routine tasks—whether they require human intervention or can be executed by AI—to the appropriate agent, ensuring that you maintain oversight, permissions, and complete audit logs throughout the process. Additionally, it offers chat, search, and API interfaces for interacting with tasks, as well as high-context knowledge indexing that spans your organization, facilitating smooth transitions between various projects or teams using dedicated workspaces. By combining these functionalities, Trace empowers organizations to automate mundane tasks without altering their existing workflows, thereby enhancing productivity by seamlessly coordinating both AI and human agents across various tasks. Ultimately, this comprehensive approach not only streamlines operations but also fosters a more efficient work environment.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Calendar
Google Drive
Notion
Slack
Asana
Basecamp
Confluence
Dropbox
HubSpot CRM
Integrations
Gmail
Google Calendar
Google Drive
Notion
Slack
Asana
Basecamp
Confluence
Dropbox
HubSpot CRM
Pricing Details
$4 per month
Free Trial
Free Version
Pricing Details
$45 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sense
Founded
2021
Country
Germany
Website
www.senseapp.ai/
Vendor Details
Company Name
Trace
Founded
2025
Country
United States
Website
www.trace.so/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal