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Description
Sattotal is a comprehensive cloud-based platform designed specifically for repair shops and service centers that handle the repair of devices such as phones, computers, appliances, and other electronics. It manages the entire repair process seamlessly, beginning from the moment a device is checked in until it is handed back to the customer.
The repair workflow includes features like device check-in accompanied by photos and customer signatures, a PDF intake receipt, repair status updates with technician notes, a complete service history, and a QR-code tracking page that allows customers to monitor their device's status online.
For quotes and customer management, Sattotal facilitates the sending of quotes via email, which customers can easily approve or decline online, while also providing a customer relationship management system (CRM), a dedicated device database, and automatic notifications throughout the repair process.
In terms of shop management, it offers functionalities for spare-parts inventory management across various warehouses, warranty tracking and return merchandise authorization (RMA), point of sale and invoicing options in supported countries, comprehensive analytics, an AI assistant, CSV import capabilities, and customizable roles and permissions for technicians.
Sattotal is designed to cater to a global market, as it is available in 19 languages and tailored to meet the regulatory requirements of 44 countries, ensuring compliance with local tax IDs, taxes, currencies, and consumer laws, making it an ideal solution for diverse business environments.
Description
WorkflowMania is a comprehensive online tool designed to streamline the management of repair shops, encompassing aspects such as work logs, personnel, clientele, invoices, and service tickets. This all-in-one platform is particularly well-suited for computer repair establishments or any type of repair service. With its user-friendly interface, the software is filled with crucial functionalities that assist in the creation, oversight, and tracking of customer-oriented service tickets and workflows while ensuring that clients receive the accountability and quick responses they expect. Users can effectively manage various ticket categories, including New, Open, Today's, Unpaid, My Tickets, Complete, Pickup, and Void tickets. Additionally, it allows for the rapid generation of sales reports covering Service Item Repairs, Total Sales, and Parts & Labor Sales. WorkflowMania also provides the capability to produce a wide array of reports related to tickets, sales, parts, and inventory management, making it an indispensable tool for enhancing operational efficiency in repair shops. Ultimately, this software not only simplifies daily tasks but also improves customer satisfaction through better service delivery.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$15/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$14.99 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Sattotal
Founded
2026
Country
Spain
Website
sattotal.com
Vendor Details
Company Name
WorkflowMania
Country
United States
Website
workflowmania.com
Product Features
Repair Shop
Barcode Support
No
Billing & Invoicing
No
CRM
No
Intake Forms
No
Inventory Management
No
Parts Inventory Management
No
Point of Sale (POS)
No
Repair Tracking
No
Work Order Management
No
Product Features
Repair Shop
Barcode Support
No
Billing & Invoicing
Yes
CRM
No
Intake Forms
Yes
Inventory Management
Yes
Parts Inventory Management
Yes
Point of Sale (POS)
No
Repair Tracking
Yes
Work Order Management
Yes
Alternatives
No Alternatives
