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Description
Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.
Description
Take fulfillment to the next level. Omni™ OMS is an industry-leading, end-to-end retail fulfillment solution for unified omnichannel commerce, enabling a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store. Omni™ OMS enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality. With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver BOPIS and curbside pickup (BOPAC) orders. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process. Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.
API Access
Has API
API Access
Has API
Integrations
1440
Canopy
Salesforce
Pricing Details
$0.15 per order
Free Trial
Free Version
Pricing Details
$50000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Country
United States
Website
www.salesforce.com/products/commerce-cloud/ecommerce/order-management/
Vendor Details
Company Name
Tecsys
Founded
1983
Country
Canada
Website
www.tecsys.com/omni-retail-solutions/order-management/
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Distribution
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Order Fulfillment
Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management