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Description

Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.

Description

Tadata is an AI assistant integrated within Slack, designed to enhance productivity for sales and go-to-market teams by delivering completed tasks right where they communicate. It operates continuously across interconnected tools, providing timely updates such as a morning briefing that includes details on upcoming calls, changes in accounts, and pertinent news articles. Tadata adapts to the preferences of each team member, identifies tasks that can be automated, and seeks user consent before initiating any automation. After meetings, it can draft follow-up emails, update CRM entries, and outline next steps, ensuring that no changes are made without user approval. Sales teams benefit from its capabilities for preparing for meetings, researching prospects and accounts, crafting personalized outreach, monitoring buying signals, preparing for conferences, facilitating warm introductions, and maintaining accurate CRM records. Additionally, users can interact with Tadata by asking questions in simple language, retrieving information from various sources including CRM data, activity signals, product updates, documents, as well as from Slack, email, and calendars. This versatility makes Tadata an invaluable tool in streamlining workflows and improving team efficiency.