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Description
Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.
Description
Supersonic is an innovative, terminal-focused CRM that leverages AI to streamline agentic workflows, allowing AI agents to take over essential customer relationship management responsibilities that would typically fall to human users. Its foundation lies in the Model Context Protocol (MCP), which presents each CRM function as a structured tool that AI platforms like Claude, Cursor, or Codex can utilize directly for data management and operational execution. This design creates a cohesive workflow that provides AI agents with capabilities akin to those of a classic user interface, facilitating tasks such as data entry, lead assessment, updating deals, and performing follow-ups. Featuring an extensive array of 91 tools categorized into 17 distinct groups, Supersonic ensures that agents can interact with the CRM in a reliable and systematic manner, thereby minimizing errors and enhancing the dependability of automation processes. By eliminating the need for manual data input, it empowers agents to autonomously modify records, initiate workflows, and keep customer information up-to-date in real time, ultimately streamlining the entire customer relationship management experience. The result is a more efficient and effective system that transforms how businesses manage their customer interactions.
API Access
Has API
API Access
Has API
Integrations
Slack
Claude Code
Codex CLI
Corrigo
Cursor
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Model Context Protocol (MCP)
Integrations
Slack
Claude Code
Codex CLI
Corrigo
Cursor
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Model Context Protocol (MCP)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Runbook
Founded
2025
Country
United States
Website
myrunbook.com
Vendor Details
Company Name
Supersonic
Country
United States
Website
supersonic.cv/
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management