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Description
Elevate your business operations with a comprehensive Windows-based solution designed to streamline job and customer management, monitor your team's time and materials, and analyze your business outcomes. Bid farewell to cluttered sticky notes, as our software efficiently handles input, tracking, messaging, and processing for every incoming call, seamlessly transforming it into a scheduled job. You can easily manage customer relationships, keep tabs on ongoing jobs, and access both job statuses and customer history. The customized map of your service area allows you to visualize the geographic locations and timing for each job, with technician routes displayed in a clear, color-coded manner. Additionally, our planner view, resembling a calendar, offers an intuitive overview of your technicians' daily schedules. You can also oversee your preferred inventory levels, monitor stocked parts, and manage unique items, ensuring that special order parts are readily available for specific jobs, ultimately enhancing your operational efficiency.
Description
Sattotal is a comprehensive cloud-based platform designed specifically for repair shops and service centers that handle the repair of devices such as phones, computers, appliances, and other electronics. It manages the entire repair process seamlessly, beginning from the moment a device is checked in until it is handed back to the customer.
The repair workflow includes features like device check-in accompanied by photos and customer signatures, a PDF intake receipt, repair status updates with technician notes, a complete service history, and a QR-code tracking page that allows customers to monitor their device's status online.
For quotes and customer management, Sattotal facilitates the sending of quotes via email, which customers can easily approve or decline online, while also providing a customer relationship management system (CRM), a dedicated device database, and automatic notifications throughout the repair process.
In terms of shop management, it offers functionalities for spare-parts inventory management across various warehouses, warranty tracking and return merchandise authorization (RMA), point of sale and invoicing options in supported countries, comprehensive analytics, an AI assistant, CSV import capabilities, and customizable roles and permissions for technicians.
Sattotal is designed to cater to a global market, as it is available in 19 languages and tailored to meet the regulatory requirements of 44 countries, ensuring compliance with local tax IDs, taxes, currencies, and consumer laws, making it an ideal solution for diverse business environments.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ServiceBench
No
Pricing Details
$150 per month
Free Trial
No
Free Version
No
Pricing Details
$15/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Rossware
Country
United States
Website
www.rossware.com
Vendor Details
Company Name
Sattotal
Founded
2026
Country
Spain
Website
sattotal.com
Product Features
Product Features
Repair Shop
Barcode Support
No
Billing & Invoicing
No
CRM
No
Intake Forms
No
Inventory Management
No
Parts Inventory Management
No
Point of Sale (POS)
No
Repair Tracking
No
Work Order Management
No
