Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Organizations of all sizes can use the Raydiant Experience Platform to create a memorable experience for customers and employees. Our cloud-based, plug-and play, cloud-based solution makes it easy for our customers to create, manage and scale experiences in one to thousands of locations from anywhere. You can choose from a variety of options, including plug-and play digital signage or interactive kiosk solutions, to our virtual agent for brick-and mortar locations and SecondScreen for your workplace! Raydiant has transformed the spaces of thousands of companies, including Wahlburgers and Ramada, Westin Pizza Ranch, Harvard, Princeton, Harvard, Yale, Princeton, and Dallas Mavericks.

Description

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
Salesforce
5X
Data Virtuality
FetchIt
Gong
Google Calendar
Hoopla
Instagram
Jiminny
Microsoft Excel
Microsoft Teams
People.ai
PosterMyWall
Simplifi Solutions
SinglePlatform
TYME kiosk
Talkdesk
Walls.io
Zenreach

Integrations

Microsoft Dynamics 365
Salesforce
5X
Data Virtuality
FetchIt
Gong
Google Calendar
Hoopla
Instagram
Jiminny
Microsoft Excel
Microsoft Teams
People.ai
PosterMyWall
Simplifi Solutions
SinglePlatform
TYME kiosk
Talkdesk
Walls.io
Zenreach

Pricing Details

$0 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Raydiant

Founded

2017

Country

United States

Website

www.raydiant.com

Vendor Details

Company Name

Vonage

Founded

2001

Country

United States

Website

www.vonage.com/contact-centers/

Product Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

Wallboard  Reviews

Wallboard

Wallboard

Alternatives

Dynamics Phone System Reviews

Dynamics Phone System

Dynamics Telephony