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Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
TimeReaction is the ultimate collaborative workflow management tool that allows managers and team leaders to rely on their colleagues to move projects through complex business processes that require high levels of compliance and oversight. It does this without the frustrations and inefficiencies that can come with spreadsheets and email.
TimeReaction is a specialist in providing small and medium-sized manufacturers with a highly-configurable collaborative workflow management software system that allows both internal and external users to collaborate and communicate, track, review, sign-off, and track each phase of a process.
Results are what really matter to you. TimeReaction's collaborative workflow management system makes sure that your team delivers results on time and on budget.
API Access
Has API
API Access
Has API
Integrations
AIMS360 Apparel Software
Aircall
ApparelMagic
Box
Dropbox
Freshdesk
Genesys Cloud CX
Google Drive
Microsoft OneDrive
NetSuite
Integrations
AIMS360 Apparel Software
Aircall
ApparelMagic
Box
Dropbox
Freshdesk
Genesys Cloud CX
Google Drive
Microsoft OneDrive
NetSuite
Pricing Details
$20
Free Trial
Free Version
Pricing Details
$10.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
Timereaction
Founded
2010
Country
Canada
Website
timereaction.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Supply Chain Management
Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration