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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

Description

Skygen represents a cutting-edge AI solution crafted to handle intricate, multi-phase, and prolonged assignments from start to finish. By merging computer vision capabilities with robust backend API tools, it significantly surpasses conventional agents in terms of speed and token utilization. In contrast to opaque automation systems, Skygen provides users with the ability to monitor each phase and engage with the agent interactively as tasks progress. With over 500 app integrations, Skygen excels in delivering state-of-the-art performance for tasks that typically span days or weeks, such as applying to 500 job openings or identifying over 1000 potential clients. Moreover, its design emphasizes transparency and user collaboration, fostering a more effective and engaging workflow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Ahrefs
Aircall
Canva
Freshdesk
Genesys Cloud CX
GitHub
Gmail
Google
Google Docs
Google Sheets
Notion
Slack
Telegram
Zendesk
Zoho CRM

Integrations

Salesforce
Ahrefs
Aircall
Canva
Freshdesk
Genesys Cloud CX
GitHub
Gmail
Google
Google Docs
Google Sheets
Notion
Slack
Telegram
Zendesk
Zoho CRM

Pricing Details

$20
Free Trial
Free Version

Pricing Details

$12/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Vendor Details

Company Name

Skygen

Founded

2025

Country

United Arab Emirates

Website

skygen.ai

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

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