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Description
Introducing an exceptionally effective and adaptable electronic planning board tailored for your web browser, the EPB provides a visual representation of your active scheduled tasks. Each job is illustrated as a bar, accurately scaled to reflect the remaining hours of the process, while further categorizing the loading into setup time, runtime, and cleanup time, referred to as activities. These activities are color-coded and displayed at the bottom of each bar for easy identification. The main section of the bar indicates the current status of the process, represented by its corresponding color and the chosen fields for the bar's content. In addition to the process bars, the EPB features down-bars, which indicate periods when resources are unavailable for production. You can generate down-bars for resources using downtime Proformas, and if Labor Tracking is implemented, dynamic down-bars are automatically generated based on labor force shift patterns. This comprehensive approach ensures that all aspects of scheduling and resource management are efficiently handled, providing users with enhanced clarity and control over their operational timelines.
Description
The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Scheduling Technologies
Website
www.scheduling.co.nz
Vendor Details
Company Name
YellowFish Software
Founded
2001
Country
United States
Website
www.revelationhelpdesk.com
Product Features
Production Scheduling
"What If" Scenarios
Automated Scheduling
Bottleneck Optimization
Capacity Planning
Constraint Scheduling
Job Scheduling
Material Planning
Priority-Based Scheduling
Quality Control
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management