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Description

Video appointment? Phone consultation? With medical reminder software specifically designed for clinics, you can ensure that your patients remember everything about their appointment. Pomelo's Automated appointment reminders encourage patients to arrive on time by providing all the information they need. Providers can increase patient satisfaction and save staff time by providing all the information they need, including location details and instructions on what to do when they arrive. Providers can customize the software features to allow them to set the frequency at which patients receive reminders. They can prompt patients to confirm their appointment and update the appointment status directly within their EHR.

Description

QueueCare operates as a cloud-based queue management system designed specifically for medical clinics and healthcare facilities. The reception area features a live display board with dedicated columns for each physician, facilitating smooth patient flow. Patients can easily check in by scanning a QR code, eliminating the need for any app installation. Any television equipped with a browser can serve as a waiting-room screen, announcing the next patient by name and room in either Arabic or English. Additionally, QueueCare includes the functionality to print numbered tickets, consolidates walk-ins and scheduled appointments on a single board, and provides insights into the average waiting time for each doctor. The system is designed with Arabic language support, accommodating right-to-left reading. Subscription to the Pro version costs $179 monthly when billed annually and offers a 30-day free trial, along with a live demonstration that requires no prior sign-up. This innovative approach streamlines the patient check-in process while enhancing the overall experience for both staff and patients alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accuro EMR Yes 
Medesync Yes 

Integrations

Accuro EMR No 
Medesync No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$179/month
Pro: $179 per month billed yearly, or $199 per month billed quarterly. Includes 15 doctor rooms, 5 reception desks, up to 200 patients a day, 5 waiting-room screens, analytics and team chat.
Ultra: price on request, for medical groups with several branches or floors. Unlimited rooms, desks, patients and screens.
Every plan starts with a 30-day free trial, no credit card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pomelo Health

Founded

2012

Country

Canada

Website

www.pomelohealth.ca

Vendor Details

Company Name

QueueCare

Founded

2025

Country

Aqaba, Jordan

Website

queue.care

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management Yes 
Call Reminders Yes 
Email Reminders Yes 
Online Booking Yes 
Payment Reminders No 
Recurring Appointments No 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Medical Practice Management

Claims Management No 
E-Prescribing Yes 
EMR / EHR No 
HIPAA Compliant No 
Insurance Eligibility Verification No 
Inventory Management No 
Multi-Office Yes 
Multi-Physician Yes 
Patient Billing No 
Patient Portal Yes 
Patient Records Yes 
Patient Registration Yes 
Patient Scheduling Yes 
Physician Scheduling Yes 

Medical Scheduling

Appointment Management Yes 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling Yes 
Multi-Location Yes 
No-Show Tracking Yes 
On Call Scheduling Yes 
Patient Records No 
Patient Scheduling Yes 
Physician Management Yes 
Recurring Appointments Yes 
Self Service Portal Yes 
Staff Scheduling Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management Yes 

Patient Portal

Appointment Confirmations Yes 
Appointment Scheduling Yes 
Bill Payment No 
Care Plans No 
Care Summaries Yes 
EHR-Agnostic No 
Health Record Access Yes 
Intake Forms Yes 
Lab Results Yes 
Prescription Renewals Yes 
Secure Messaging Yes 
Video Consultations Yes 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

Pharmacy

Automatic Refills No 
Barcode Generation No 
Claims Management No 
Compounding No 
E-Prescribing No 
Electronic Signature No 
Forms Management Yes 
Insurance Processing No 
Inventory Management No 
Multi-Store Management No 
Online Refills No 
Pill Database No 
Pill Imaging No 
Point of Sale (POS) No 
Prescription Processing No 
Rx Image Scanning No 
Signature Capture No 

Queue Management

Appointment Scheduling Yes 
Calendar No 
Communication Tools Yes 
Contactless Yes 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare Yes 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue Yes 

Telemedicine

Appointment Reminders Yes 
Appointment Scheduling Yes 
Chat / Messaging Yes 
E-Prescribing Yes 
For Medical Purposes Yes 
HIPAA Compliant No 
Multi-Provider Practice Yes 
Online Forms Yes 
Patient Queue Management Yes 
Practice Management Yes 
Remote Treatment Plans Yes 
Teleradiology No 
Video Conferencing Yes 

Vaccine Management

Adverse Reaction Reporting Yes 
Alerts / Notifications Yes 
Appointment Reminders Yes 
Billing No 
Communication Tools Yes 
Dose Tracking Yes 
For Governments No 
Immunization Proof No 
Inventory Management No 
Predictive Analytics No 
Scheduling Yes 
Virtual Waiting Room Yes 

Product Features

Queue Management

QueueCare is an innovative queue management solution designed specifically for the waiting areas of clinics and medical centers. The reception operates with a dynamic live board, featuring separate columns for each doctor or treatment room. Patients can be seamlessly transferred to different doctors with a simple drag-and-drop action, allowing both walk-in patients and those with appointments to be managed in a single queue. Patients can easily join the queue using their smartphones by scanning a QR code located at the entrance, requiring no app installation, and they can track their position in line. Any television equipped with a web browser can serve as the waiting room display, announcing each patient's name and designated room in both Arabic and English. Numbered tickets are printed at the reception desk or through a self-service kiosk, while the system's analytics provide insights into daily operations, including average wait times, peak hours, and the wait and consultation durations for each doctor.

Appointment Scheduling No 
Calendar No 
Communication Tools Yes 
Contactless Yes 
Customer Surveys No 
Dashboard Yes 
For Banks No 
For Government No 
For Healthcare Yes 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters Yes 
Virtual Queue Yes 

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