Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
Description
The GenesisOne™ T-SQL Source Code Unscrambler™ serves as a comprehensive tool for database analysis and documentation. Over the years, we have collaborated with our clients to develop a system that can be grasped by most users within minutes. If assistance is ever required, our support team is readily accessible via a simple click or phone call. To connect, just select the target server and input your username and password. The GenesisOne™ tool supports both SQL Server Authentication and Windows Authentication for connectivity. If you wish to explore our demo without establishing a server connection, simply click the demo icon located in the bottom right corner to view documentation generated from the Microsoft AdventureWorks sample database. Additionally, there’s an icon available on this screen for users who wish to purchase a serial key to unlock the trial version. Prospective users can obtain a serial key from the GenesisOne™ website and input it into the designated field. After validation of the serial key, you'll receive confirmation of your account activation and will be redirected to the home page of the tool, ensuring a seamless transition into the full functionality of the software. This process is designed to make the user experience as efficient and straightforward as possible.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pointel DCCM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$195 per year
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Vendor Details
Company Name
GenesisOne
Founded
2012
Country
United States
Website
www.genesisonesolutions.com
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
No
Configuration Management
No
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No
Product Features
Database
Backup and Recovery
No
Creation / Development
Yes
Data Migration
Yes
Data Replication
Yes
Data Search
Yes
Data Security
Yes
Database Conversion
Yes
Mobile Access
Yes
Monitoring
Yes
NOSQL
Yes
Performance Analysis
Yes
Queries
Yes
Relational Interface
No
Virtualization
No