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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

Description

The GenesisOne™ T-SQL Source Code Unscrambler™ serves as a comprehensive tool for database analysis and documentation. Over the years, we have collaborated with our clients to develop a system that can be grasped by most users within minutes. If assistance is ever required, our support team is readily accessible via a simple click or phone call. To connect, just select the target server and input your username and password. The GenesisOne™ tool supports both SQL Server Authentication and Windows Authentication for connectivity. If you wish to explore our demo without establishing a server connection, simply click the demo icon located in the bottom right corner to view documentation generated from the Microsoft AdventureWorks sample database. Additionally, there’s an icon available on this screen for users who wish to purchase a serial key to unlock the trial version. Prospective users can obtain a serial key from the GenesisOne™ website and input it into the designated field. After validation of the serial key, you'll receive confirmation of your account activation and will be redirected to the home page of the tool, ensuring a seamless transition into the full functionality of the software. This process is designed to make the user experience as efficient and straightforward as possible.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX Yes 
Pointel DCCM Yes 

Integrations

Genesys Cloud CX No 
Pointel DCCM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$195 per year
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Vendor Details

Company Name

GenesisOne

Founded

2012

Country

United States

Website

www.genesisonesolutions.com

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

Product Features

Database

Backup and Recovery No 
Creation / Development Yes 
Data Migration Yes 
Data Replication Yes 
Data Search Yes 
Data Security Yes 
Database Conversion Yes 
Mobile Access Yes 
Monitoring Yes 
NOSQL Yes 
Performance Analysis Yes 
Queries Yes 
Relational Interface No 
Virtualization No 

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