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features
design
support

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Description

OpenText Content Manager serves as a governance-centric enterprise content management (ECM) platform that assists organizations in safeguarding information while ensuring compliance with data privacy regulations. This solution presents a robust, ready-to-use software designed for effective management and collaboration on various types of content, including documents, records, emails, web content, images, videos, and workflows, thereby supporting the achievement of business goals. It features a contemporary web client equipped with a zero-footprint interface that facilitates essential functions like dynamic and advanced searches, saved searches, effortless check-in and check-out processes, tagging, task management, and report creation. Furthermore, Content Manager seamlessly integrates with major enterprise applications such as SAP, SAP SuccessFactors, Salesforce, Microsoft 365, and Microsoft Dynamics, eliminating information silos and promoting smooth information transfer throughout business operations. By consolidating various content types and ensuring compliance, it empowers organizations to optimize their information governance strategies effectively.

Description

Smarsh is a unified communications intelligence platform that helps organizations manage compliance and risk with confidence. It captures and archives communications across email, mobile, voice, chat, video, and AI-enabled channels in their native formats. Built specifically for regulated industries, the platform supports global regulatory and data retention requirements. AI-powered analytics identify potential risks, misconduct, and emerging issues before they escalate. Centralized access to data streamlines legal discovery and speeds up investigations. Intelligent search, tagging, and filtering uncover insights that legacy tools often miss. Open APIs allow seamless integration with existing compliance and IT systems. Hyperscalable cloud infrastructure supports high-volume data ingestion and export. End-to-end encryption protects sensitive communications data at all times. Smarsh helps organizations turn compliance from a requirement into a strategic advantage.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Constant Contact No 
Facebook No 
Google Workspace No 
Hootsuite No 
Intulse No 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 
SAP Cloud Platform Yes 
Salesforce Marketing Cloud Account Engagement No 
Skype No 
Squarespace No 
Symphony No 
Vimeo No 
WhatsApp No 
Zoom Team Chat No 

Integrations

Salesforce Yes 
Constant Contact Yes 
Facebook Yes 
Google Workspace Yes 
Hootsuite Yes 
Intulse Yes 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
SAP Cloud Platform No 
Salesforce Marketing Cloud Account Engagement Yes 
Skype Yes 
Squarespace Yes 
Symphony Yes 
Vimeo Yes 
WhatsApp Yes 
Zoom Team Chat Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/content-manager

Vendor Details

Company Name

Smarsh

Founded

2002

Country

United States

Website

www.smarsh.com

Product Features

Enterprise Content Management (ECM)

Archiving & Retention No 
Collaboration Tools No 
Content Lifecycle Management No 
Digital Asset Management No 
Document Management No 
Electronic Signature No 
Information Governance No 
Mobile Access No 
Search No 
Version Control No 
Workflow Management No 

Product Features

Archiving

Access Control No 
Data Deduplication No 
Document Management No 
Email Archiving No 
Multimedia Archiving No 
Retention Management No 
Storage Management No 
Version Control No 
Web Archiving No 
eDiscovery No 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

eDiscovery

Case Analytics Yes 
Compliance Management Yes 
Discussion Threads Yes 
Document Indexing Yes 
Document Tracking Yes 
Full Text Extraction Yes 
Keyword Search Yes 
Metadata Extraction Yes 
Topic Clustering Yes 

Email Archiving

Access Control Yes 
Backup Management No 
Compliance Management No 
Data Deduplication No 
Data Export Yes 
Encryption Yes 
Retention Management Yes 
Storage Management No 
Threat Protection No 
eDiscovery Yes 

Alternatives

Alternatives

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