Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OpenText Aviator Studio serves as a comprehensive platform that caters to both no-code and pro-code users, facilitating the creation, management, integration, deployment, and continuous improvement of enterprise AI agents. Tailored for scalability, robust security, and smart automation, it functions as an AI control hub that enables the development of reliable agents across various OpenText offerings and enterprise settings. Teams benefit from the ability to swiftly design, evaluate, and enhance agents, as well as create intricate workflows, implement logical chains of reasoning, and deploy solutions across multiple platforms. The platform's multi-agent choreography feature empowers organizations to synchronize agents and systems within complex workflows seamlessly. Additionally, tools like a prompt library, reusable micro-capabilities, and standardized interfaces contribute to streamlined development practices and promote code reuse. Aviator Studio also prioritizes enterprise-level governance, offering features such as permissions management, policy enforcement, identity control, audit logging, data isolation, and guardrails to mitigate risks like prompt injection and safeguard sensitive data. Ultimately, this platform provides organizations with the tools needed to harness AI effectively while maintaining a strong focus on security and compliance.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
Yes
API Access
Has API
No
Integrations
Aircall
No
Freshdesk
No
Genesys Cloud CX
No
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText DevOps Aviator
Yes
OpenText Experience Aviator
Yes
OpenText Service Management Aviator
Yes
Salesforce
No
Zendesk
No
Integrations
Aircall
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
OpenText Aviator
No
OpenText Aviator Platform
No
OpenText DevOps Aviator
No
OpenText Experience Aviator
No
OpenText Service Management Aviator
No
Salesforce
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/aviator-studio
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
No-Code Development
AI-Assisted Development
No
Business Process Automation
No
Collaborative Development
No
Data Aggregation and Publishing
No
Deployment Management
No
Drag & Drop
No
Integrations Management
No
Iteration Management
No
Performance Monitoring
No
Requirements Management
No
Templates
No
Visual Modeling
No
Web / Mobile App Development
No
Workflow Management
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No