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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenRMA Repair Centre is a desktop application designed for small to medium-sized repair businesses, functioning as Repair Tracking Software, RMA Management Software, Services Tracking Software, and Ticketing Management Software, enabling technicians to efficiently monitor and manage their repair tasks. This versatile software not only manages all repair jobs but also keeps an organized inventory and supports multiple locations. Users can easily access the history of repairs and search through various criteria including customer details, serial numbers, warranty status, and more, providing a comprehensive view of business operations. Once all RMA service information is entered, you can generate Drop-In and Check-out forms in various paper sizes, such as US Letter, A4, A5, and Receipt Printer Paper, which customers can sign to acknowledge your terms. This feature proves especially valuable in situations where issues arise, helping to address customer complaints effectively. Additionally, the software enhances overall efficiency by streamlining communication and documentation processes within the repair shop.

Description

iRepairOS is a Windows-based application tailored for independent repair shops specializing in smartphones, tablets, and other electronic devices. This software efficiently manages customer and device information, streamlines repair intake processes, generates work orders, provides estimates, and oversees parts inventory along with used-device transactions. Users can document the condition of devices, log IMEI numbers, prepare necessary repair paperwork, and obtain customer consent via a unique code delivered through SMS or email, facilitating the transition from estimates to official repair tickets. Furthermore, it features tools for tracking parts costs and profits, generating sales and repair analytics, and producing Italian electronic invoices in XML format (FatturaPA). The software also adheres to T.U.L.P.S. regulations for tracking used-device purchases, and it includes capabilities for automated local data backups and regular software updates. Operational data is securely stored on the repair shop's computer, allowing the software to function without internet connectivity. It offers a user-friendly interface available in both Italian and English, and users can choose from annual licensing options for one, three, or multiple PCs, as well as a distinct lifetime-license alternative, ensuring flexibility in usage. Overall, iRepairOS enhances the efficiency and organization of repair shops, making it an invaluable tool in the electronics repair industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Brevo No 
WhatsApp No 

Integrations

Brevo Yes 
WhatsApp Yes 

Pricing Details

$185 one-time fee
Free Trial Yes 
Free Version Yes 

Pricing Details

€99/year
Starter costs €99/year for 1 PC; Professional €199/year for 3 PCs; Business €299/year for multi-PC or multi-shop use. Lifetime costs €999 as a one-time payment and includes lifetime updates. A 14-day trial includes Professional features and requires no payment card.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OpenRMA

Founded

2016

Country

Greece

Website

www.openrma.com

Vendor Details

Company Name

iRepair Rimini

Founded

2013

Country

Italy

Website

irepairos.it/

Product Features

Repair Shop

Barcode Support Yes 
Billing & Invoicing Yes 
CRM Yes 
Intake Forms Yes 
Inventory Management Yes 
Parts Inventory Management Yes 
Point of Sale (POS) No 
Repair Tracking Yes 
Work Order Management Yes 

Product Features

Repair Shop

Barcode Support No 
Billing & Invoicing No 
CRM No 
Intake Forms No 
Inventory Management No 
Parts Inventory Management No 
Point of Sale (POS) No 
Repair Tracking No 
Work Order Management No 

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