Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OpenRMA Repair Centre is a desktop application designed for small to medium-sized repair businesses, functioning as Repair Tracking Software, RMA Management Software, Services Tracking Software, and Ticketing Management Software, enabling technicians to efficiently monitor and manage their repair tasks. This versatile software not only manages all repair jobs but also keeps an organized inventory and supports multiple locations. Users can easily access the history of repairs and search through various criteria including customer details, serial numbers, warranty status, and more, providing a comprehensive view of business operations. Once all RMA service information is entered, you can generate Drop-In and Check-out forms in various paper sizes, such as US Letter, A4, A5, and Receipt Printer Paper, which customers can sign to acknowledge your terms. This feature proves especially valuable in situations where issues arise, helping to address customer complaints effectively. Additionally, the software enhances overall efficiency by streamlining communication and documentation processes within the repair shop.
Description
RepairHQ is a cloud-based management solution tailored for independent repair and service enterprises. This software integrates various essential functions such as managing repair tickets, generating estimates, obtaining customer approvals, issuing invoices, tracking parts inventory, facilitating purchasing, enabling point of sale transactions, maintaining customer records and communications, organizing staff roles, tracking time, and generating reports within a unified platform. Repair shops can easily document intake information, input technician observations and parts used for jobs, and provide customer portal links for tracking repair statuses and approvals. Additionally, RepairHQ offers features for customer messaging, managing operations across multiple locations, and comprehensive business reporting. It caters to the needs of owners, managers, technicians, and counter staff in repair establishments, including those specializing in phones, computers, game consoles, and other electronic devices. The subscription plans are designed to accommodate both single and multi-location businesses, with varying limits on location and active staff depending on the selected plan. This flexibility ensures that businesses of different sizes can effectively manage their operations and improve customer service.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
BlockChyp
No
Gemini
No
Grok
No
OpenAI
No
Resend
No
Stripe
No
Twilio
No
Integrations
BlockChyp
Yes
Gemini
Yes
Grok
Yes
OpenAI
Yes
Resend
Yes
Stripe
Yes
Twilio
Yes
Pricing Details
$185 one-time fee
Free Trial
Yes
Free Version
Yes
Pricing Details
$49/business/month
Starter is $49/month per business for one location and five active staff. Growth is $99/month for up to three locations and 15 active staff; Scale is $199/month for up to 10 locations and 50 active staff. New shops can try Growth free for 14 days without a credit card. Optional messaging, AI, storage, payment processing and other provider services may incur separate charges.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
OpenRMA
Founded
2016
Country
Greece
Website
www.openrma.com
Vendor Details
Company Name
RepairHQ
Country
United States
Website
www.repairhq.io
Product Features
Repair Shop
Barcode Support
Yes
Billing & Invoicing
Yes
CRM
Yes
Intake Forms
Yes
Inventory Management
Yes
Parts Inventory Management
Yes
Point of Sale (POS)
No
Repair Tracking
Yes
Work Order Management
Yes
Product Features
Repair Shop
Barcode Support
No
Billing & Invoicing
No
CRM
No
Intake Forms
No
Inventory Management
No
Parts Inventory Management
No
Point of Sale (POS)
No
Repair Tracking
No
Work Order Management
No
Alternatives
Alternatives
No Alternatives