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Description
Nerova is an innovative AI platform that facilitates the creation and implementation of self-sufficient "AI employees," capable of managing intricate business processes across various tools and environments with minimal oversight from humans. Organizations can customize these agents extensively by specifying their roles, operational protocols, personalities, and access to knowledge, ensuring that each agent functions like a specialized worker focused on particular business tasks. These AI agents possess the ability to directly engage with computers, utilizing browsers, desktops, and software interfaces while executing multi-step reasoning, making decisions, and completing tasks in a sequential manner. One of the standout features of Nerova is its support for continuous parallel execution, allowing multiple agent instances to operate concurrently, thereby efficiently managing large volumes of tasks around the clock. Furthermore, the platform offers cross-application coordination, enabling agents to seamlessly transition between different systems, gather information, and finalize workflows without the need for manual intervention, thus enhancing overall operational efficiency. This level of automation not only streamlines processes but also frees up human resources to focus on more strategic initiatives.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
API Access
Has API
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Gmail
Salesforce
Slack
Zendesk
Zoho CRM
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Gmail
Salesforce
Slack
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nerova
Country
United States
Website
nerova.ai/
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management