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Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
Description
Mindcat Sign is a digital signature platform specifically designed for property, HR, and business teams managing contracts in the UAE and Saudi Arabia. Users can easily upload PDF documents, create reusable templates, and designate fields for signatures and information before dispatching signing links to the involved parties in a selected sequence. This service allows tenants, landlords, job applicants, and clients to sign documents conveniently via their mobile phones, eliminating the need for app installations or account creation. The signing interface is multilingual, supporting both Arabic with a right-to-left orientation and English, while sender interfaces are primarily in English, though Arabic options can be configured. Once signed, documents are available for download as PDFs, complete with an audit log detailing signer information and signing events for transparency. Additionally, teams can monitor the status of documents and integrate signing processes with other platforms using APIs and webhooks. For seamless operations, hosting options are flexible, available in the UAE, Saudi Arabia, or on the client's preferred cloud or server infrastructure, tailored to their specific requirements. This versatility makes Mindcat Sign a valuable tool for organizations looking to streamline their agreement processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
Yes
Microsoft 365
Yes
Mindcat Inbox
Yes
WhatsApp
No
Integrations
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
WhatsApp
Yes
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 69 per sender/month
You pay per sender per month: the people in your team who send documents for signing. The price per sender drops as your team grows, and each band’s price applies only to the senders inside that band. Signers are free and unlimited: tenants, landlords, candidates and customers never need an account or a seat.
Band: AED | SAR | USD per month
1 to 5: 69 | 69 | 18.79
6 to 20: 49 | 49 | 13.34
21 to 50: 35 | 35 | 9.53
51 and up: 25 | 25 | 6.81
Worked example. A brokerage with 12 agents who send leases pays 5 × 69 + 7 × 49 = AED 688 a month (SAR 688, USD 187.34). With 30 senders it is AED 1,430. With 3 senders the monthly minimum of AED 349 applies.
How you run it changes the multiplier.
Shared servers, hosted by us in the UAE: The sender price above. Your own separate copy and database on servers we share between clients | AED/SAR 349 (USD 95)
Your own servers, hosted by us in the UAE or Saudi Arabia: Sender price × 2 | AED/SAR 5,199 (USD 1,416)
In your own cloud or data centre, run by us: Sender price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,525)
Two ways to start. Up to 20 senders on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 senders, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 senders | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers, emails sent under your company name, your senders added from our CSV template, a guide to turning your own PDFs into templates with the signing order, recorded training and guides in Arabic and English, and ticket support. Your own logo on the signing page is not included (see below). No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 senders, and every size on your own servers or your own cloud | Up to 5 senders: AED/SAR 2,900 (USD 790). 6 to 20: AED/SAR 5,900. 21 to 50: AED/SAR 11,900. Above 50: from AED/SAR 23,900, scoped in writing. | One call with the person who sends your documents, then setup to a written plan. It covers your copy in the region you choose, your email sending, your first templates built from your own documents (3, 6 or 12 by band), and training for your senders in Arabic and English. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Billed at cost, outside the sender price. Email sending if we provide it, and a company certificate from a licensed provider if you want one on the signed file. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Not in this price. Automatic reminders, SMS codes, bulk sending from a spreadsheet, single sign-on and your own logo on the signing page come from a paid upstream licence. If you need them, we quote that licence at cost before you sign anything.
Band: AED | SAR | USD per month
1 to 5: 69 | 69 | 18.79
6 to 20: 49 | 49 | 13.34
21 to 50: 35 | 35 | 9.53
51 and up: 25 | 25 | 6.81
Worked example. A brokerage with 12 agents who send leases pays 5 × 69 + 7 × 49 = AED 688 a month (SAR 688, USD 187.34). With 30 senders it is AED 1,430. With 3 senders the monthly minimum of AED 349 applies.
How you run it changes the multiplier.
Shared servers, hosted by us in the UAE: The sender price above. Your own separate copy and database on servers we share between clients | AED/SAR 349 (USD 95)
Your own servers, hosted by us in the UAE or Saudi Arabia: Sender price × 2 | AED/SAR 5,199 (USD 1,416)
In your own cloud or data centre, run by us: Sender price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,525)
Two ways to start. Up to 20 senders on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 senders, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 senders | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers, emails sent under your company name, your senders added from our CSV template, a guide to turning your own PDFs into templates with the signing order, recorded training and guides in Arabic and English, and ticket support. Your own logo on the signing page is not included (see below). No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 senders, and every size on your own servers or your own cloud | Up to 5 senders: AED/SAR 2,900 (USD 790). 6 to 20: AED/SAR 5,900. 21 to 50: AED/SAR 11,900. Above 50: from AED/SAR 23,900, scoped in writing. | One call with the person who sends your documents, then setup to a written plan. It covers your copy in the region you choose, your email sending, your first templates built from your own documents (3, 6 or 12 by band), and training for your senders in Arabic and English. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Billed at cost, outside the sender price. Email sending if we provide it, and a company certificate from a licensed provider if you want one on the signed file. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Not in this price. Automatic reminders, SMS codes, bulk sending from a spreadsheet, single sign-on and your own logo on the signing page come from a paid upstream licence. If you need them, we quote that licence at cost before you sign anything.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/sign
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Digital Signature
Audit Trail
Yes
Authentication
No
Auto Reminders
No
Customizable Templates
Yes
Document Analytics
No
Mobile Signature
Yes
Multi-Party Signing
Yes
Progress Tracking
Yes
Task Progress Tracking
No
